We stayed for 4 nights in July 2016, and were disappointed with the quality of the rooms, of the service / staff.
The moon room was spacious, but did not even have a chair or table. It was not cleaned properly. The bed was extremely hard and uncomfortable. There was mud on the tiles in the bathroom, and this was never cleaned. Also, dogs are walking in and out the kitchen, but the guests have to take of the shoes... And my husbands breakfast was cold every morning. 2 fried eggs, toast and bacon... warm... can't be that difficult. But it was. Everything was just old and worn down and dirty. I understand the recycling and reuse concept - but that is just not an excuse for lack of cleanliness or maintenance.
We rented a motorbike, and they gave me a defected helmet twice, telling me it's okay - the police will not notice. Seriously?! The safety of your guests should be your concern too. We saw so many guests with wounds of motorbike accidents... We could not believe the attitude!
Compliments to Eddy, trainee service staff: he really made some extra effort.
- Official Description (provided by the hotel):
- Set in a harmonious surroundings of Canggu and only a five minute stroll away from the beach, Serenity Eco Guesthouse offers a tranquil retreat for everyone. With a wonderful variety of accommodation, featuring private superior rooms to comfortable dormitory rooms. Providing free Wi-Fi, parking and DVD player. Sit back, relax, and enjoy the ambiance by the 14+ meter outdoor pool, join one of the many daily yoga classes or treat yourself to a Balinese healing massage. With an in-house ‘warung’ featuring healthy homemade meals ‘Alkaline Restaurant’ has plenty of variety to choose from. Catering for vegetarian and vegans, using no MSG or chemical taste enhancers. Located only 45 minute drive from Ngurah Rai Airport and 20 minute from popular Kuta/Seminyak areas, come and experience the peace, love, and harmony with Serenity. ... more less
- Reservation Options:
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- Also Known As:
- Serenity Eco Guesthouse And Yoga Bali/Canggu