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Traveller rating
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86
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38
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All reviews rooftop pool great location buffet breakfast nice hotel old man walking distance watch the sunset canggu beach stayed here for nights restaurants and shops echo beach lawn mans bali nightlife surf vibe
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4 - 9 of 571 reviews
Reviewed 3 October 2020 via mobile

Thank you, we enjoy staying here. Still can swim at the rooftop pool, eventhough it was only us who swam there, but the staff is really helpful nd friendly. Breakfast is delicious, and they do upgrade our superior room to deluxe room. Hope this pandemic get over soon. Stay healthy!

Date of stay: August 2020
Trip type: Travelled with family
Thank owlca_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Canggu Beach Resort, Owner at Aston Canggu Beach Resort, responded to this reviewResponded 4 weeks ago

Daer Awlca,

Thank you for choosing Aston Canggu Beach Resort as your staying destination and for giving valuable insights to other travelers in this forum. It was a pleasure to have you here and I do hope that we will have the opportunity to welcome you back for a much longer stay.

Sincerely Yours,

Gusti Cayaningrat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2020

Aston Canggu refused to provide us with a free cancellation despite being in a global pandemic. Pretty appalling behaviour as we’re physically unable to travel due to travel restrictions enforced by our country. This was all explained to the hotel and we provided supporting documentation and they still denied a free cancellation. No loyalty to their customers whatsoever. I would never deal with this hotel again!

Date of stay: May 2020
Trip type: Travelled as a couple
3  Thank Leia_Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Canggu Beach Resort, Owner at Aston Canggu Beach Resort, responded to this reviewResponded 22 August 2020

Dear Ms. Leila Douglas,
I sincerely apologies for the inconvenience with your refund process at our Hotel, we are aware of globally Covid-19 pandemic and very flexible with the reservation and cancellation that are made to our Hotel. We have confirmed to your travel agent where you made the booking and proceed the refund that will take some time. Please let us know if until now you do not get the refund and if you give us a chance to earn back your trust, I would be happy to make your reservation personally and see to it and I can assure you that you will enjoy the experience staying with us.

Best Regards,

Gusti Cayaningrat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020

Great location with a good view and okay room. Food from restaurant was okay, needs a little update and more selections for food in restaurant. Staff friendly but lacked good communication skills. Overall an okay stay

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jamestampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Canggu Beach Resort, Owner at Aston Canggu Beach Resort, responded to this reviewResponded 16 March 2020

Dear James,

Thank you for staying with us and for taking the time to share your feedback on TripAdvisor. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion. We appreciate your compliments about our location and room, as it is due to their effort and dedication that we are able to accomplish our goal.

However, we regret to learn that you were not impressed with some aspects during your stay. Concerning your breakfast experience, as we keep on learning from our guests and their particular expectations, we will always endeavor to deliver the best quality of food, in order to meet as much as possible all tastes.

Once again, we reiterate our apologies for the inconveniences you might have experienced and we will do our best to improve the facilities and service. Please, do not hesitate to contact us if you have any further assistance with your future bookings in Aston Canggu Beach Resort.

Best Regards,

Gusti Cayaningrat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020

The manager of housekeeping was so kind to escort me through the hotel. It was perfectly clean and the rooftop had a very good view over the sea, with a nice pool and beds with parasols.
Of what I saw, it looked well organized. A very nice hotel!

Date of stay: March 2020
Trip type: Travelled on business
Thank BrigittevdP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Canggu Beach Resort, Owner at Aston Canggu Beach Resort, responded to this reviewResponded 16 March 2020

Dear Brigitte,

Thank you for your visit and we already pass your great comment to Mr. Merta as our Executive Housekeeper. We look forward to welcoming you again at Aston Canggu Beach Resort.

Best Regards,

Gusti Cayaningrat
General Manager

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Reviewed 3 March 2020

The service and location of this hotel is great! The noise outdoors was a little too much at times. The air conditioning machine was not working very well. The room was clean, but found a dead bug by the bed on arrival. The staff was amazing!

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeygm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aston Canggu Beach Resort, Owner at Aston Canggu Beach Resort, responded to this reviewResponded 16 March 2020

Dear Mike,


Thank you for staying with us and for taking the time to share your feedback on this forum. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.

It came to my attention recently that you encountered a few challenges during your stay with us. We regret to learn that you were not impressed with some aspects during your stay.
Thank you once again for sharing your experience and I truly hope it won’t be too long before we have the pleasure of welcoming you back.

With warm regards,

Gusti Cayaningrat
General Manager

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