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Reviewed 4 July 2018 via mobile

The hotel was in a very centralized location. Check-in was quick, staff was very nice (even with the language barrier). Breakfast was below average. Overall this hotel was nice but below the standard of most Holiday Inn locations I have visited. The worse was the roach that was crawling on my dresser! Near the TV.

Date of stay: July 2018
Trip type: Travelled solo
Thank DeeBryant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSNAS, IHG Social Listening Team at Holiday Inn Express Tianjin Heping, responded to this reviewResponded 6 July 2018

Dear DeeBryant,

Thanks for choosing to stay with us and your recognition of our hotel's location and staff services. However, we are also quite sorry for the roach. We will certainly share this with our management team so that we can make continuous changes. Hope you can choose to stay with us again.

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Nice hotel ....good continental food. Never missed home food. Friendly staff. Though language was a barrier staff tried to be nice. The lobby is nice; though a no smoking area but you sometimes have some guest smoking in the lobby.

Date of stay: June 2018
Trip type: Travelled on business
Thank stephen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSNAS, IHG Social Listening Team at Holiday Inn Express Tianjin Heping, responded to this reviewResponded 13 June 2018

Dear stephen a,

Thank you for taking the time to share your feedback on your experience at our hotel. We appreciate your compliments to our staff and food.
I hope that we can look forward to welcoming you back again in the future!

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017

Holiday Inn hardly fail when comes to location, and so as this location in Tianjin. I don't really like the city but the location of this hotel changed my perception a little. It took the taxi a little more time to find find the exact location of this hotel, but mainly due to the unusual traffic condition in Tianjin.

Many of the major roads in the city center are converted to one-way traffic to ease the traffic, but quite a nuisance if you are first time to this city. Lobby is pretty small in this hotel and not very much going on, front desk service was prompt and I was recognized for being their loyal member.

Room as well appointed and everything worked in the room. Typical style of HI express rooms and I quite like it just like that - no fuss. Bed was comfortable and I slept well during the night. Maintenance of the property could improve, and will improve the overall experience for visitors. Location is the key as the hotel sits in probably the most "happening" street in Tianjin. Very near to the Tianjin high speed railway station, and also just 20 - 25mins to the airport. I would return again for sure when visiting Tainjin in the future.

Room tip: Near elevator would be great!
Date of stay: October 2016
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank Wanderer811223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSNAS, Manager at Holiday Inn Express Tianjin Heping, responded to this reviewResponded 23 May 2017

Dear Guest,

Thank you for staying with us, Our goal is to deliver exceptional service and comfortable accommodations. Reviews like yours are very valuable as they enable us to target areas we need to improve on.Thank you for writing a review on our hotel and We look forward to seeing you again !

IHG Social Listening Team

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Reviewed 28 November 2016 via mobile

First hotel in my experience which refuses to help customers with booking of taxis. Not particularly clean, but bearable. Breakfast just ok. Unable to process payments on mastercard, only visa went through.

Date of stay: November 2016
Trip type: Travelled on business
1  Thank NataliaLupusor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSNAS, IHG Social Listening Team at Holiday Inn Express Tianjin Heping, responded to this reviewResponded 5 December 2016

Dear Natalia L,Thank you for your feedback regarding your recent visit at our hotel.Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the services, breakfast and cleanning. We will constantly improve the breakfast, for the guests to provide more fancy breakfast and continuous efforts, to bring you more perfect travel experience.Besides,we will be strict to train staff, allows you to enjoy services like at home, our goal is committed to provide the best quality service for the guests.Rest assured that these issues will be looked into and promoted. We value your comments and welcome the opportunity to serve you again, then you will find our progress. Sincerely, IHG Social Listening Team

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Reviewed 9 October 2016 via mobile

Near metro station, easy to check in, breakfast is no special taste. Water for shower and wastafel is muddy, yellow color, staf said trouble with the water filter. Good staff. 20 minutes walk to river. Nothing special

Date of stay: October 2016
Trip type: Travelled as a couple
Thank evanlewa18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TSNAS, IHG Social Listening Team at Holiday Inn Express Tianjin Heping, responded to this reviewResponded 12 October 2016

Dear David L,
Thank you for writing a review about your recent stay. We are pleased to see you were impressed with the good location. However, the breakfast and shower water quality fell behind your expectations. We will investigate what happened to the water filter. It is really uncommon to see such an accident. We will strengthen the maintenance of basic facilities.
We look forward to seeing you again.
IHG Social Listening Team

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