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“Maybe time for a refurb but still adequate and central”

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Morazan Hotel & Casino
Ranked #58 of 78 Hotels in San Jose
Reviewed 19 October 2017

My fourth visit to this hotel over the past few years.
Still good service overall. Efficient check-in and no problems with my pre-payment. I had advised them buy separate email that i was arriving very late and they responded quickly that there was no issues with that.
My room was okay but nothing spectacular. Good bed with good sheets. Adequate towels in the bathroom. The shower tended to hose down the bathroom floor but they quickly responded with a bathmat when i asked for one.
The TV has been upgraded to flat screen and some English channels are still available. There is still a strong box available at cost. The A/C worked flawlessly
The restaurant still provides quick tasty breakfasts and those economical buckets of beer. Lots of big screen TVs available to watch the ball games or the news.
Due to a very late flight I asked for a slightly extended checkout but could only get one more hour.
Street noise is still a problem in the early hours so ask for a room in the back and away from the Key Largo is you are a light sleeper.
There is no mini-fridge in the room which is a bit of a downer.
The rooms could use some refurb with possibly new curtains and carpets. The current ones are getting a little dowdy. More cosmetic than anything else but with higher price they are charging, it is perhaps overdue.

Room Tip: away from the street if you are a light sleeper.
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  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Diverdan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MorazanCM, Community Manager at Morazan Hotel & Casino, responded to this reviewResponded 20 October 2017

Thank you very much for your message. We are very glad you found your stay pleasing, and apologize for the inconveniences you encountered. We sincerely appreciate the feedback you give us as it let us improve everyday.

Our extended checkout is only one extra hour as the room needs to be cleaned and the linens changed for new guests. Unfortunately this would be impossible to do if we extended our late checkout beyond that. Hopefully you understand.

As for the carpet and curtains, as you can see from some of the changes you mention in your review, we have been and are currently undergoing a serious renovation and refurbishment process. The changes are happening gradually due to the complexity of renovating a full building. However, we assure you that the next time you visit us, you will find an even better hotel awaiting. Strangely, though, the curtains have been very recently changed. We would love it if you could let us know what was the issue you found with them, because they should be brand new.

The noise is something we are working on and trying to find ways of making it less of an inconvenience, even though being right at the heart of San José's nightlife district unfortunately comes with a bit of noise, but if you or any other guest find the room noisy and we have a quieter one available, we are always happy to switch you to a more comfortable one.

We will take note of the mini fridge request, and as for our fares, the general cost of things in Costa Rica has been increasing greatly in the past few years, and this sadly impacts our operation costs. However, we can assure you that we have one of the most competitive fares in the area, as you can find out from a quick internet search. We always have our guests' budgets in mind while establishing our fares and try to keep them as affordable as possible. We are also always trying to set up promos, discounts and special offers that we communicate via our social media pages, so make to sure to check those before making a reservation to try and get the best deal.

Hopefully we'll see you again very soon. We're always glad of having you stay with us and we promise we're working everyday to be better and give you a more pleasurable stay.

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2 - 6 of 62 reviews

Reviewed 19 July 2017

I made my reservation through the hotel website, as they offer the best rates. My room was tiny, but offered all the essentials (A/C, TV & fridge). Since there was no desk to accommodate my laptop, I had to use a nightstand as a makeshift desk. The bathroom was surprisingly roomy, with a huge mirror. The rooms are worn, but perfectly well maintained.

Between the casino, the restaurant & the street noise, enough decibels are audible to prevent a light sleeper from getting much shuteye. Luckily, I'm a sound sleeper. The hotel's great location, close to San Jose's famed nightlife, is the main attraction.

  • Stayed: March 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank KokoBel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MorazanCM, Community Manager at Morazan Hotel & Casino, responded to this reviewResponded 20 July 2017

Thank you very much for your message. We really appreciate your review and be sure that we will employ your suggestions into improving our quality of service everyday. We are currently undergoing a process of serious renovations in our hotel. The rooms will be fully remodeled over the next few months, our public spaces are being completely revamped and we are keeping strict control over our customer service agents in all areas to the hotel to ensure that you are always treated in the friendly, warm manner our Morazán family members can come to expect from us. Hopefully you will be able to visit us again in the future and see for yourself how we are constantly changing for the better. And when you do, make sure to leave us another message. We love to hear from you and especially to have you pay a visit to us. See you soon!

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Reviewed 11 June 2017

Got a room with a balcony, nice view of the park and private from street activities. Staff was knowledgeable and helpful and had an answer for a broad range of questions.
Room was nicely furnished and quiet. Maids were very friendly and accommodating.
cant wait to return.

Room Tip: Room on the north and east side are quiet.
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  • Stayed: May 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank swampthing542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MorazanCM, Community at Morazan Hotel & Casino, responded to this reviewResponded 13 June 2017

Thank you very much for your message! We're very happy to hear that you enjoyed your stay. Hopefully you will be able to visit us again very soon, as we are currently undergoing serious renovations to our infrastructure and customer service policies to ensure an even better experience for our guests. When you do, be sure to leave us your update feedback. We love to hear back from our Morazán family to help us improve everyday!

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Reviewed 21 May 2017

Hoteliers at the front desk are kind. One guy is always patrolling the hotel and he's loud. Lol He doesn't speak English and keep speaking out loudly, but he certainly seems to try helping guests. It's close from conveniences in downtown San Jose. Not a cheap price, but you'll hardly find cheaper and better hotel in San Jose. I think living cost here is quiet expensive. After all, they saved my scanned copy of passport and that's the major reason why I'm positive to here. But it's not a very quiet hotel. Outside noises easily come through the windows. Rooms without windows were smelly.

Room Tip: If you want a quiet room, you will need to ask the hotel to clean the room before going inside there...
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  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank JackSparrow4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MorazanCM, Community Manager at Morazan Hotel & Casino, responded to this reviewResponded 5 June 2017

Thank you very much for your message. We are very glad you enjoyed your stay. The man you talk about, I believe is Ricardo, our bellboy. He's quite the character as you are right to say, but he's very helpful with our guests and is always willing to help in any way you desire. Unfortunately the noise from outside is inevitable given that we are located right at the heart of San José. Our prices as well are very competitive to the area, as you say. However, San José is the main spot for urban travel in Costa Rica, so maybe that's why you perceived them as high.

We are currently undergoing several renovations to our infraestructure and customer service to be able to guarantee an ever better experience next time you visit us. Hopefully, it'll be very soon. ¡Thanks again for your preference!

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Reviewed 21 January 2017

Clean rooms all remolded friendly staff. Price to fit your budget. Have stayed there many times Restaurant on second floor has free Breakfast for guest. Good breakfast and not to expensive if your not staying at the Hotel. As for smoking in the room years ago i'm sure I enjoyed a cigar in my room. Smoking Laws in Costa Rica have changed but a cigar and Cigarettes can be enjoyed every evening next door at the Night Club Key largo.

Room Tip: Noise is a problem in the front rooms after 6 AM M-F
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  • Stayed: October 2016, travelled solo
    • Value
    • Rooms
    • Service
1  Thank patf2swa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MorazanCM, Community Manager at Morazan Hotel & Casino, responded to this reviewResponded 5 June 2017

Thank you very much for your message and preference! We are very glad you enjoyed your stay and hopefully we will have you visiting us again very soon. Actually, as you say, smoking laws in Costa Rica have changed in recent years, therefor it is illegal to smoke in public spaces such as hotels. Nevertheless, you can always come down to our main entrance and have a smoke out there. We greatly appreciate your loyalty and can't wait to see you again!

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Additional Information about Morazan Hotel & Casino

Address: 1st Avenue & 7th Street | 75 meters South from the Morazán Park kiosc, San José, Costa Rica, San Jose 10101, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in San Jose
Price Range: €47 - €64 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Morazan Hotel & Casino 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
San Jose, Costa Rica's capital city, is the ever–growing center of the country's urban lifestyle, and Morazan Hotel & Casino is right at the heart of it all. Whether you're looking to visit the city's landmarks, such as the National Theatre, learn about Costa Rican art, culture or history in one of our many museums, including the National and Jade Museums filled with wondrous pieces of aboriginal heritage, partake on business activities in one of the thousands of companies and institutions allocated in San Jose, enjoy the local and international gastronomy or simply have a good time making part of the city's nightlife, this is the place to be. At Morazan you don't stay with strangers, you visit friends, and we are always happy to do anything in our reach to make sure you have a wonderful time at our hotel. Whether you're here for a vacation, just spending one night or simply to enjoy a meal at Tropical Sport Bar & Restaurant, there will always be a smile waiting for you. 20 flat screen TVs and premium satellite cable let you enjoy all the major sports events at our Sport Bar & Restaurant, from the thrill of the Super Bowl to the adrenaline of a UFC fight, our delicious menu is the perfect companion for a perfect evening. Are you feeling lucky? Casino Tropical on our main floor is open 24/7 to let you test your luck in our variety of slot machines and card games, so you can win big without ever even leaving the building. With the friendliest staff in San Jose and one of the best menus for a casino of its class, the biggest risk you take is wanting to move in with us permanently. Contact us to learn more about our personalized services for groups or businesses, such as special meal plans, a fully equipped conference room, an upcoming business center and much more. We can't wait for you to visit us, so make your reservation now! Morazan. More than a client, a friend. ... more   less 
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Also Known As:
Hotel And Casino Costa Rica Morazan
Morazan Hotel & Casino Costa Rica/San Jose

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