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1 - 6 of 1,848 reviews
Reviewed 6 April 2021 via mobile

Overall, the stay was very good. My problem was with the front desk service. One day I called for ice as there are no ice machines. Within five minutes someone showed up with a bucket of ice. A couple evenings later I called for ice and was told I had to come down to the bar in the lobby and get it myself. The evening before I checked out, I asked the front desk how much for the hotel taxi to the airport. I was told $35. At checkout time, the price went down to $30. Come on guys, let's get it together!

Date of stay: April 2021
Trip type: Travelled solo
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2021 via mobile

Stayed here for 2 nights on a higher floor, - what an amazing view! Large room with all amenities. Breakfast downstairs is very good (and service at the restaurant is great. But the reception people really need some professional training.

Date of stay: January 2021
Trip type: Travelled solo
Thank EugeneL_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Inn by Radisson San Jose, Guest Services / Front Office at Park Inn by Radisson San Jose, Costa Rica, responded to this reviewResponded 1 February 2021


Thank you for taking the time to share your experience at our hotel. I am sorry to hear the service you received in front desk was substandard. Service is a core focus, and is certainly something we strive to provide in a manner that exceeds expectations. We are constantly working with staff on their service levels, and we look forward to welcoming you back and demonstrating a much better customer service experience. Can you tell me more information why do you think our front desk staff need more professional training in order to take care of our areas of opportunity.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2021

Due to being in San Jose for dental procedures and the dental office was just a 10 minute walk away. It features with a pool and jacuzzi. We were able to get a 12 floor room, and has a great view of sunrise and the night profile of San Jose facing North. The one cleaning staff for our room, would add some special touches, such as creating pretty patterns with the bed scarf, and remembered when we had our second stay that I had a special way of organizing my bathroom junk, which I did not do the second time. She fixed it up the way I like, facilitating the organization. I thought this was very thoughtful of her. Most other staff was accommodating. Front desk was helpful. The buffet breakfast, included, was very good. Typical food, fresh fruit all served by staff efficiently and included local cheeses, fruit, and meats, and more. Of course Gallo Pinto. WE ordered up dinner twice and both times thought it was less than averaging. Had one complaint during total of 10 days, and management was good in getting it handled, and gave us 2 bottles of complimentary water. Please note, the pool is not heated and the jacuzzi has no active jets that create more that low, very low bubbling action. The room is nice and large, couple of chairs, big windows for the great view, and terrific shower head great water pressure.

Room tip: top floor for view of city
Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank Dr Palden Llamo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Inn by Radisson San Jose, Guest Services / Front Office at Park Inn by Radisson San Jose, Costa Rica, responded to this reviewResponded 25 January 2021

Dear Palden Llamo B,

On behalf of the Park Inn By Radisson staff we are pleased that you stayed with us, it was a pleasure for us to have taken care of you and thank you for taking the time to rate us and give us your comments about your stay, these are very important for us to keep with the Better level of service and work in our areas of opportunity.
It was a pleasure for our entire team to serve you, we hope to continue giving you good experiences on your next visits and we are going to work in our areas of opportunity.

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Reviewed 25 January 2021

The front desk staff was helpful and friendly, the lady serving the breakfast buffet was excellent and the housekeeping staff was great. All in all, a great hotel. The only negative was that the pool was not heated, so it was too cold to swim, but the pool area was nice.

Date of stay: January 2021
Thank ewirta092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Inn by Radisson San Jose, Guest Services / Front Office at Park Inn by Radisson San Jose, Costa Rica, responded to this reviewResponded 25 January 2021

Thank you very much for giving us your comments about your experience with our hotel, we are pleased to know that we meet your expectations. It was a pleasure for our entire team to serve you, we hope to continue giving you good experiences on your next visits

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Reviewed 16 January 2021

Newly renovated, modern design, and friendly staff make this property efficient for an overnight in San Jose. The Park Inn brand isn't fancy, but this is as good as you get for a Park Inn or similar caliber hotel.

Try the Argentinian restaurant 2 blocks away for great empanadas.

Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank BEonVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Inn by Radisson San Jose, Guest Services / Front Office at Park Inn by Radisson San Jose, Costa Rica, responded to this reviewResponded 19 January 2021

Dear BEonVacation

On behalf of the Park Inn By Radisson staff we are pleased that you stayed with us, it was a pleasure for us to have taken care of you and thank you for taking the time to rate us and give us your comments. We hope to see you soon.

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