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3 - 8 of 1,841 reviews
Reviewed 18 December 2020

This hotel is absolutely disgusting. The room had stains on the walls and the bedding and grime around the fittings. Not only is this unpleasant, but also a health hazard as the room had obviously not been cleaned for COVID, or in fact at all. Lights also did not work. The view from the window was directly into the next room. In addition, the hotel is not as advertised in that all the decor is old and worn in the common areas, and the entrance is through a car dealership/mechanic workshop with a padlocked steel gate. The hotel is in a dangerous part of town. After seeing the room, I went back to reception and asked for a refund, which they refused to give.

Date of stay: December 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank paulcR6936OU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2020

We were without a vehicle, so this was ideal for us. You can exit the hotel right onto the pedestrian mall. Turn right to visit the Museo de Oro (about two blocks, enter plaza, descent the stairs) or turn left for the Museo de Jade (about three blocks). Our room was fairly basic and the layout of the hotel is rather convoluted. The rooms had a safe. We had dinner in the restaurant twice and breakfast once. Important: IF YOU USE THE SECURITY LOCK, YOU NEED TO DISABLE IT BEFORE LEAVING YOUR ROOM--IF NOT YOUR KEY CARD WILL NOT WORK WHEN YOU RETURN. The staff are very good about helping with this, but best not to need to return to the lobby for assistance.

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
3  Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2020 via mobile

Located right in the middle of downtown, this is a great spot to explore San Jose. Our room had a full refrigerator and plenty of space. Breakfast was excellent and it is fun wandering around the cavernous halls.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Dwise100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this reviewResponded 25 March 2020

Thank you for posting your review. We are glad you enjoyed your stay with us. We look forward to hosting you again when the covid-19 virus is under control and the world is back to normal. Please keep safe.
Best regards,
Alessandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

I have stayed here many times, and will be returning Their service from the front desk, guys in the parking lot and bell services to the housekeepers are very cordial, always helpful and genuinely concerned with any issues that may arise. Rooms are very nice and comfortable. If you are staying in central SJ I couldn't recommend a better place

Date of stay: January 2020
Review collected in partnership with this hotel
1  Thank 950rickw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this reviewResponded 25 March 2020

Thank you so much for your kind review. We are glad you you enjoyed your experience and stay with us. We look forward to hosting you soon again.

Best regards,

Alessandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

The hotel is old but nicely updated; the rooms and facilities are all very nice probably 3.5 or 4 star. The problem was the food quality in any of the restaurants and the service in general of the staff. The food wasn't bad it just wasn't GOOD. the service may have been partly a language issue; but should it be?, when their major industry is tourism. They just didn't seem well trained or whatever. The location is right downtown; good in daytime but we were warned about nighttime. also an otherwise nice patio bar was constantly harrassed by beggars hawkers etc.with no attempt by hotel staff to control it even after requests.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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