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All reviews denny s front desk great hotel sjo airport safe area room was clean close to the airport stay there again bw karina balcony shuttle pharmacy amenities cr
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Reviewed 22 March 2021

From the great pillows to the powerful infinity jacuzzi to the well-trained staff, I was totally satisfied. Having a balcony overlooking the large landscaped courtyard full of orchids was also a plus. AND they have an agreement with a huge new Gold's Gym next door, so I could work out!

Room tip: I loved the 4th floor view of the property. Hardly knew I was downtown!
Date of stay: March 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank DebinGrecia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Espinoza, Marketing at Best Western Plus San Jose, responded to this reviewResponded 30 March 2021

Dear DebinGrecia, thank you so much for sharing your fantastic comments.

We are elated that your stay at our hotel was so great and that you had such a fabulous time. By providing our guests with very nice and comfortable accomodations, excellent service and by having a very attentive and helpful staff, we ensure that they have superb hotel experience just like you did because nothing is more important than our guests' total comfort, satisfaction and well being.

It was a pleasure being at your service. Thank you for making us your hotel of choice. We hope to see you back again in the very near future.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2021

This place was my oasis for my dental work vacation. I have chronic pain issues so the cold pool and hot jacuzzi were perfect. Breakfast staff was super friendly and the food was good. The staff was very friendly. I have been fully vaccinated but the security and staff kept good COVID conscious practices going (hopefully that part is outdated soon). Rooms cleaned upon request. No problem getting clean towels and supplies on days I did not clean the room. Stayed four nights on front end and five nights on the back end. Place was pretty empty for most of it. Centrally located so Ubering anywhere is cheap and fast, but you can't hear the highway or city from your balcony. Access to a HUGE Gold's gym but I didn't feel like working out with a mask on. If that goes away next time I'm there it will be a huge benefit. Friends were able to visit me and park for free. I was able to check them in overnight if they were going to stay.

Room tip: Worth a bit extra to face the pool
Date of stay: March 2021
    • Value
    • Sleep Quality
    • Service
Thank ryan1584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Espinoza, Marketing at Best Western Plus San Jose, responded to this reviewResponded 30 March 2021

Dear Guestryan1584, thank you so much for sharing your fantastic comments.

We are elated that your stay at our hotel was so great and that you had such a fabulous time. By providing our guests with very nice and comfortable accomodations, excellent service and by having a very attentive and helpful staff, we ensure that they have superb hotel experience just like you did because nothing is more important than our guests' total comfort, satisfaction and well being.

It was a pleasure being at your service. Thank you for making us your hotel of choice. We hope to see you back again in the very near future. Please take very good care of yourself.

Warmest regards.
Marjorie Espinoza. Guest
Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2020

Wonderful atmosphere, reliable internet, great food, and wonderful customer service. All at a great price point. I would highly recommend your stay here if you have to work and do a vacation trip. Enjoy!

Date of stay: November 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Discover776226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Espinoza, Marketing at Best Western Plus San Jose, responded to this reviewResponded 26 November 2020

Dear Discover776226, thank you so much for sharing your fantastic comments.

We are elated that your stay at our hotel was so great and that you had such a fabulous time. By providing our guests with very nice and comfortable accomodations, excellent service and by having a very attentive and helpful staff, we ensure that they have superb hotel experience just like you did because nothing is more important than our guests' total comfort, satisfaction and well being.

It was a pleasure being at your service. Thank you for making us your hotel of choice. We hope to see you back again in the very near future. Please take very good care of yourself.

Warmest regards.
Marjorie Espinoza. Guest
Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

Chose this hotel based on location and using BW points, and absolutely was not disappointed!

Easy and friendly check in, lovely room with a balcony and view to the pool.
Really appreciated all the eco-conscious touches, even an organics bin for compost!

The included buffet breakfast was phenomenal as the location on the ground floor outdoor patio was such a lovely setting, and freshly stocked with delicious fresh fruit, pastries, eggs to order, and very good traditional gallo pinto.
Very close to a grocery store which was great for food souvenirs and to the good restaurant La Fuente de los Mariscos (see separate review)!

Notes.
The BW Plus and the BW Irazu casino are the same address/building.

There is a gas station for refilling the rental car 2 minutes away, are about a 10 minute drive to the Alamo / National / Enterprise car return station and their free airport shuttle

Date of stay: March 2020
1  Thank BlondeAmbition123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 20 March 2020

Dear BlondeAmbition123, thank you so much for sharing your very beautiful and thorough comments about your stay at our hotel.

We are dleihgted that it was such a teriffic hotel experience since nothing is more important to us than our guests' total comfort, satisfaction and well being.

By providing our guests with very comfortable accommodations, lovely landscaping, excellent services (like our complimentary daily breakfast which you liked and enjoyed so much) and having a very attentive and friendly whom would never hesitate to go the extra mile in order to comply with their needs and requests, we ensure that our guests are going to be more than pleased for having chosen to stay with us.

Our location, just as you previously mentioned, is very convenient, not only because we are just bout 15 minutes away from the aiport, 10 minutes away from downtown and from the country's best commercial and entertainment areas, but also because we are right next door from a pharmacy, a small grocery store, we are surrounded by very nice bars and restuarants and there is a casino right in our complex.

It was a pleasure being at your service.

Thank you for choosing us as your hotel.

We hope to see you back again in the very near future.

Warmest regards.

Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2020

I love this place. We have stayed at this hotel two times now and for each of those times our stay was for a period of 10 days as we do an exchange program with a local high school. This hotel has everything you need from comfort to an awesome breakfast, exercise room and laundry machines. Connected to the hotel or right next-door you will find several excellent restaurants with different options, a casino, a pharmacy and a small supermarket. The rooms are great the views on the inside of the resort are wonderful and the hot tub is the best. We will definitely be back to this hotel on our next exchange program. Edgar at the front desk is super helpful and will help you out with anything you need.

Room tip: I will always choose the best western plus side and a room facing the pool with the balconies.
Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank jem0rgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 28 February 2020

Dear jem0rgan, thank you for taking the time to share your very beautiful comments.

We are elated to learn that you are part of our extended global family since you have stayed with us before and that each stay was extremely pleasant.

By providing our guests with very comfortable and well equipped rooms, with excellent services (like our delicious complimentary daily breakfast), having a wonderful staff and a very conveneint location (we are about 15 minutes away from the airport, 10 minutes from downtown and from the country's best commercial and entertainment areas), we ensure that they have everything they might need and thar they feel more than welcome and right as home just like you do.

We are very proud to have an amazing team totally committed to our guests just as you were able to see with Edgar and the rest of our staff. It is always a pleasure being at your service.

Thank you so much for making us your hotel of choice.

The entire team will be looking forward to your next visit.

Warmest regards.

Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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