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12 - 17 of 49 reviews
Reviewed 19 April 2018

Can not say enough good things about this hotel.Well kept grounds,comfortable bed, and an unbelievable breakfast. The amount of different items on the buffet were many,the cooked to order omelet was great any the staff was super nice.
I wish that Best Western offered this type of breakfast here in the USA.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank cesmitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 20 April 2018

Dear cesmitty, thank you so much for such magnificent comments about your stay at our hotel.

We are very proud and completely elated that it was so pleasant since there is nothing more important for us than our guests' total comfort, satisfaction and well being. By providing very comfortable accommodations, excellent services (like our delicious complimentary breakfast which you enjoyed so much) and a very friendly and attentive staff, we ensure that our guests are going to be nothing less than delighted with their stay and that they are going to look forward coming back.

It has been a pleasure being at your service. Thank you for staying with us, we really hope to see you back very soon.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

Room was very comfortable ( specially bed/mattress), spacious and clean with a nice view over the gardens. It had all the amenities I needed.I enjoyed a nice light dinner and an excellent breakfast the next morning. I also like that my room was very quiet, despite the hotel being located close to center town. Staff was friendly and attentive
I will choose this hotel again for future stays

Date of stay: April 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank mariesimonon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 18 April 2018

Dear mariesimonon, thank you so much for posting your fantastic comments about your stay with us.

We are more than delighted to learn that it was a complete success and that you felt so pleased with our accommodations and services (especially our delicious complimentary breakfast among many others) because nothing is more important than our guests' total comfort and satisfaction. We are also very proud to have a wonderfully attentive and friendly staff who are always going above and beyond for our guests; complying with their needs and requests , always with a bright and warm smile across their faces and by making them feel more than welcome and right at home. It was a pleasure having you as a guest.
Thank you for choosing us, we will be looking forward to your next visit.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

Well located and convenient would resume this hotel. The dinner was served in a restaurant next to the Lobby, was good. The breakfast was before 8 in another restaurant. The coffee was really average. But the rest was okay. The room we had was maybe a little bit old.

Date of stay: March 2018
Trip type: Travelled with family
Thank Nicole J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 30 March 2018

Dear Nicole J, thank you so much for sharing your nice comments about your stay with us.

There is nothing more important for us than our guests' total comfort and satisfaction so we can ensure that a totally successful hotel experience so it is very rewarding that your stay was so pleasant and that you found our location so convenient. We are about 15 minutes away from the airport and just 10 minutes from downtown and from the country's best commercial and entertainment areas. We are very sorry that you found the coffee from our complimentary daily breakfast just average and the room a little bit old so we ask you to please accept our apologies for it. We assure you that we only provide our guests with the highest quality of products and services so the coffee we have is on of the Country's best. We are also very sorry that you felt that way about the room since all the rooms have been recently renovated.

It was a pleasure being at your service. Thank you for staying with us.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

After several nights having to endure the BW Irazu, (please read my review of this hotel) we were finally moved to our rightful room on the BW Plus side. As I mentioned earlier, the BW Irazu and the BW Plus is the same hotel, separated only as a separate wing. There is a major difference between the '2' hotels. Again both hotels are in the same location, with the same front desk and same lobby, just a different wing that reportably has been recently renovated. This side of the hotel offered very heavy sliding glass doors to the balcony that reduced the outside noise which was very prevalent on the Irazu side. The rooms were somewhat updated, but still required new furniture, bedding etc. The 'mini bar' was a table top so-called refrigerator that sat on top of the desk, but was in no way cold - ever.
The hallway and the rooms were much quieter than on the Irazu side. Our room overlooked the garden and pool which was kept clean. The seating at the pool however was the worst. You literally sunk to the ground upon sitting on the chairs or lounges.
Unlike the Irazu, this room actually offered tissues in the room. There is only one chair in the room, so in order to watch TV (mainly Spanish broadcasting as expected) you had to sit on the bed. That became very uncomfortable. The elevators (2) indicated they held 5 or 6 people. Two people with luggage is about it.
The location is actually pretty good. About a 5 minute ride to the National Stadium (soccer) About a 15 minute ride to the central Mercado and about a 20 minute ride (with no traffic) to the airport. Use Uber. It is much cheaper than the taxis. There is a small market within walking distance to buy water or drinks. The hotel charges $5. for a liter of water.
Also on this side of the hotel, there is free WIFI, free limited breakfast at Denny's and coupon for a free drink in the restaurant adjoining the hotel (Sangrias).
Limited English is spoken, so bring your translation phone apps.

Room tip: The BW properties are not our first choice. Management is not very good, having had a problem when we first checked-in
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank larryrP9453RZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 27 March 2018

Dear Larry R, thank you so much for sharing your very detailed comments regarding your stay at our hotel.

Yes, you are right, both, the Best Western Irazu hotel and the Best Western Plus are both located at the Irazu Complex and they share the common areas. There is nothing more important for us nor that we want more, than to see our guests totally comfortable and satisfied so we strive to provide them with everything they might need, from very comfortable accommodations to excellent services (like our complimentary breakfast and our welcome drink among many others). Please accept our apologies that there was only one chair in your room and that the mini fridge was not cooling. We assure you that if you had let our front desk know about it, they would have immediately send another chair to your room and send a technician to fix the fridge because as we mentioned before, nothing is more important than your total comfort and satisfaction. We are also very sorry about the lounge chairs around the pool; we are going to let our Management know of how you kept sinking to the ground so that they can see to it immediately. We are very glad that you found our location so convenient which always is a big plus for our guests.
It was a pleasure being at your service. Thank you for staying with us.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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Reviewed 19 February 2018 via mobile

This newly renovated property is delightful. The rooms are sleek and comfortable with great linens and super fast internet connection.

The hotel is conveniently located, has a lively cantina and a beautiful breakfast service in a stunning garden lounge. A great option for a stay in San Jose.

Just lovely.

Date of stay: February 2018
Trip type: Travelled with family
1  Thank greenie506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this reviewResponded 23 February 2018

Dear greenie506, thank you so much for posting your magnificent comments regarding your stay with us.

We are delighted that really like all the renovation done to the hotel and that you felt so happy with our accommodations and services (especially with our delicious complimentary breakfast) because there is nothing more important to us than our guests' total comfort, satisfaction and well being. Last but not least, it makes us very happy that you found our location so conveniently located since we are 15 minutes away from the airport and just 10 minutes from downtown and from the country's best commercial and entertainment areas.

It has been a pleasure being at your service. Thank you for choosing us, we will be looking forward to your next visit.

Best regards.
Marjorie Espinoza.
Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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