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All reviews double tree close to the airport warm cookies costa rica the executive lounge a small grocery store open air pool area nice hotel beautiful property breakfast buffet tour desk hot tub international airport rooms are spacious restaurant staff nice pool
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4 - 9 of 1,773 reviews
Reviewed 25 March 2021

My husband and I were looking for a quick getaway to Costa Rica. This hotel was the perfect location for us, because it has a convenient free airport shuttle and factually feels like a resort. From the warm cookie welcome to check-out we felt at home here. The architecture design and decor are beautifully tropical and organic. We were very impressed with the friendliness and professionalism of the staff. The breakfast buffet was out of this world, worth every penny. There is a plaza near the hotel where one can enjoy different food options, also a pharmacy and a cute little supermarket.

Room tip: The rooms on second level have balconies, pool views. Would choose those next time.
Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
Thank richrome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia General, Director General at DoubleTree by Hilton Hotel Cariari San Jose - Costa Rica, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write such a nice review regarding your recent stay at the Doubletree Cariari. Your comments are truly appreciated!

It was a delight to learn that you enjoyed your stay and I truly appreciate your kind words about the service provided.

We hope to welcome back soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2021

I did not like that they did not allow my tour guide to park comfortably to help me walk less, I am a disabled person and the security guard with a very disrespectful attitude told my tour guide that I should park on the other side of the street or on the street. back of the hotel, the rest was very good, good food, nice bedrooms.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank javierjhomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia General, Director General at DoubleTree by Hilton Hotel Cariari San Jose - Costa Rica, responded to this reviewResponded 18 March 2021

Thank you for your review of your recent experience at DoubleTree by Hilton Cariari San Jose. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We have addressed these issues with our staff and hope that next time you are in San Jose, you will visit us again and experience a higher level of customer service. Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2021

We stayed here twice in the last week. We had a resort booked somewhere else, flights were changed and we needed a place to stay on the front and back of our trip. I booked it first because I had enough points to stay for free on my Hilton Honors.
The room was beautiful, the staff was friendly, helpful, respectful and we couldn't have asked for a better experience. It was so nice that, when we needed to stay on the back end of our trip, I didn't even look anywhere else.
The price in the US would likely have been $25 or $30 more in most cities. The in-room coffee pots are junk, like most hotels. Room service was fast and easy. The front desk will exchange currency, at a price...it's cheaper to use an ATM or go to a bank for exchange. The rooms were large, beds comfortable, water was hot and plenty of pressure in the shower, TV stations were mostly in Spanish but there are a few in English.
They check your temperature before you are permitted to check in with a wall-mounted, laser beam type thermometer.
The restaurant is overpriced but the food was superb. A similar meal down the street would be 30% less, but I can't complain because it was hot and had great taste.
The hot tub (due to Covid) is by appointment only for 40-minute intervals and you have to reserve with the front desk. There is a telephone poolside.
The staff had great recommendations for groceries or local attractions, in the neighborhood as well as in the city.
The parking lot is gated. The attendant has a remote that opens/closes the gate, no problems there. There is an onsite gift shop that I didn't visit.
They will assist with a COVID-19 screen, in-room if you need this to return to the USA, we were traveling elsewhere so we didn't take advantage of this.
Within walking distance, about a block away, there is a small grocery store, different cuisine eateries, pharmacy, etc. It's a short drive to Alamo/National/Enterprise car rental lot.
Without a doubt, next time I need a room near SJO, I'll be back!

Room tip: The building is basically shaped like a baseball field. The front desk is at home plate and the pool is the infield.
Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
4  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia General, Director General at DoubleTree by Hilton Hotel Cariari San Jose - Costa Rica, responded to this reviewResponded 16 February 2021

Just wanted to thank you for your recent stay here at DoubleTree by Hilton Cariari! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

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Reviewed 13 November 2020

We booked an executive room with balcony breakfast including. To our surprise a continental was offered A big shame as we have to pay an additional 10 $ to get two fried eggs. Additional to this we had to pay extra for an espresso Coffee. WTF is this the new way by Hilton to rip of customers????? SHAME ON YOU!!!!

Date of stay: November 2020
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Charmaroti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia General, Director General at DoubleTree by Hilton Hotel Cariari San Jose - Costa Rica, responded to this reviewResponded 4 December 2020

Dear Charmaroti, thank you very much for your comments, it helps us to improve day by day.
The DoubleTree by Hilton is offering a complete breakfast every morning on the rate with various options like tropical fruits, eggs station, sausage, bacon, breads, and much more.
We are working hard to keep offering a greater experience to our customers everyday.

Kind regards

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Reviewed 23 August 2020 via mobile

Excellent choice for a hotel near the airport that doesn’t make you feel like you’re at an airport hotel. The room interiors are a little dated but it is very clean and comfortable. Nice pool area and restaurant! Rooms with a balcony over the pool are nice! If you have executive club access it is a plus and you can enjoy a nice lounge area for breakfast and happy hour.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank TwoGlobalTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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