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Reviews (1,215)
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All reviews rooftop bar san jose costa rica nice hotel multi plaza close to the airport shopping mall casino titanium shuttle gym uber usa highway
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4 - 9 of 1,215 reviews
Reviewed 3 March 2021

This hotel was really nice...beautiful on the inside. The rooms were very nice. I truly appreciated the cleanliness, sanitation stations for hands and feet. I did not give this a 5 star rating because we did not like that there wasn't more chlorine in the pool to kill germs and bacteria that may be present especially with COVID. Also, we felt like those bottled waters they have in the rooms are recycled and used over and over again, which I did not feel comfortable drinking from them...cute gesture, but not what I would expect from a Marriott Brand.

Date of stay: February 2021
Thank TeamLat14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 30 March 2021

Dear customer.

Thank you very much for taking the time to rate us and share with us your experience. We greatly appreciate your comments, which are very important to us.

The bottles we use are %100 disinfected, our biosecurity processes are highly strict to counteract the pandemic that we are currently living, we understand your annoyance and we could value the option of changing our bottles for single-use ones.

Thank you very much for staying with us and sharing your valuable opinion. For any assistance you require, do not hesitate to contact me, it will be a pleasure to assist you.

Best Regards,

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2021

All of the people from the front desk to the roof top bar to the main restaurant were great. The rooms are spacious and nice. The rates were reasonable especially for me since I am Bonvoy Titanium and the roof top happy hour and breakfast were included.

Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank bbaird2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 14 March 2021

Dear customer.

Thank you for being our guest at the Sheraton San Jose. We appreciate your generous comments, all of our associates are dedicated to going the extra mile in taking care of guests. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Please be assured we will pass on your comments to everyone. We hope you will choose us every time your travels bring you to Costa Rica.

Best regards

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021

I travel a lot and have stayed in hundreds of hotels. This is one of my favorite, and it's not because of elegance or anything like that. It's like a well oiled machine, this hotel just delivers in everything. Very clean, very nice rooms, comfortable bed, outstanding service, great food and service in restaurant, etc. There is even a casino on the property but you can't hear any noise coming from it. The location is fantastic. It's within a few hundred feet of the multi-plaza shopping center, and a few hundred meters from Avenida Escazu. You are right off Highway 27 but can't hear any noise from it. The Sheraton club is well managed. Just a very lovely experience.

Room tip: Higher the better so that you can enjoy the views of Escazu.
Date of stay: December 2020
    • Value
    • Rooms
    • Service
2  Thank CypressCarlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 22 January 2021

Dear mister Carlos.

Thank you for being our guest at the Sheraton San Jose. We appreciate your generous comments, all of our associates are dedicated to going the extra mile in taking care of guests. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Please be assured we will pass on your comments to everyone. We hope you will choose us every time your travels bring you to Costa Rica.

Best regards

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2021 via mobile

Me and my husband stayed for only one night before heading to the airport the next day. Beautiful hotel. Staff is very nice and helpful. Rooms were beautiful and well kept. Has a casino and rooftop bar/restaurant. Recommended

Date of stay: January 2021
Trip type: Travelled as a couple
Thank fherrera001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Sheraton San Jose, Guest Services / Front Office at Sheraton San Jose Hotel, responded to this reviewResponded 22 January 2021

Dear Herrera.

Thank you for the fantastic review. We are grateful for your kind words. We take great satisfaction in providing an exceptional stay for our guests filled Costa Rica hospitality, and we appreciate you recognizing our efforts. It was our pleasure hosting you again, and all of us at Sheraton San Jose look forward to welcoming you back again.

Best Regards

Oscar Cevallos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020 via mobile

Stayed for two nights at the San Jose Sheraton. Very clean and comfortable bed. Close to a shopping mall but not much else. Next to a busy highway so the windows are sealed.
Very good breakfast. There’s a very good selection and fresh eggs

Date of stay: March 2020
Trip type: Travelled solo
Thank Geraldine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSanJose, Manager at Sheraton San Jose Hotel, responded to this reviewResponded 8 March 2020

Dear Geraldine,

Receive a warm greeting from us! We greatly appreciate your qualification, which is very important to us.

Thank you very much for staying with us and letting us know your valuable opinion. If you need any assistance, do not hesitate to contact me, it will be a pleasure to assist you.

Best Regards,

Kay Carr
Quality Manager
T + 506 40550522 M + 50640550522 F +506 40550596

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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