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Traveller rating
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Reviewed 5 April 2021

My stay at Los Altos Resort has been nothing short of exceptional- from the friendly and helpful staff, to the amazing food at their restaurant Karola’s. The beautifully designed rooms (more like a large apartment!) had an amazing view of the water and sunset. Breakfast was a feast, featuring world’s best pancakes, expertly designed into the shape of different animals. The spa was unbelievably relaxing and the perfect topper to this vacation.

Most importantly, the entire resort was extremely clean and took sanitizing and mask wearing (in public areas) very seriously. As at the moment flying back to the US requires a Covid test before the flight- the staff helped arrange the appointment for me making it as easy as can be.

I would give Los Altos Resorts 100 stars if possible! Highly recommend!!

Date of stay: April 2021
Trip type: Travelled with friends
Thank lxpx89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Marciano, Other at Los Altos Resort, responded to this reviewResponded 2 weeks ago

Thank you so much for your review. We are delighted that you had such an outstanding stay at Los Altos, and enjoyed the views from your spacious, comfortable accommodations and the pampering you received at our Orquidea Spa. Our special pancakes have become an international favorite of kids and adults alike, and we're happy that enjoyed our pancake art!

Please come back again soon!

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Reviewed 21 March 2021

We just spent 5 nights at Los Altos and can't recommend enough! The residence was huge and my 2 children loved having their own room / space. We loved watching the beautiful Macaws circle the property from our balcony and checked on the resident Sloth at Karolas Restaurant at breakfast every morning. Staff and service was amazing and we our waiter Andres went above and beyond greeting us by name and remembering our coffee and drink order every morning. We enjoyed the fresh squeezed juice of the day each morning thanks to Andres and his recommendation. My daughter and I enjoyed.pedicures, facials and massages at the spa which was lovely! The hotel scheduled drivers to and from San Jose airport, a whole host of excursions for us, and even scheduled Covid tests for us innour hotel since it is required to travel back to the US. The location of Los Altos is perfect....sitting in the mountains with view of the pacific and grounds naturally nestled into the jungle/rain forest. Lots of amazing restaurants and shops in walking distance including a cute little yogurt/ice cream stand. We enjoyed El Migagro, Emilios, and the most amazing Falafel stand just 2 minutes walk from the hotel. Covid protocols are on point in Costa Rica and very safe. Perfect Spring Break trip and much needed week of adventure after a year without travel!

Date of stay: March 2021
Trip type: Travelled with family
Thank kristenlO3097YA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Marciano, Other at Los Altos Resort, responded to this reviewResponded 2 weeks ago

Thank you very much for taking the time to submit a review of your stay at Los Altos. It's wonderful for us to hear that your family had the perfect spring break at our hotel, from the spacious accommodations to seeing beautiful birds and animals from your balcony and all around the hotel, to relaxing and getting pampered in our lovely spa, Orquidea. We are glad that you enjoyed your meals at our Karolas Restaurant and were also able to visit local spots in walking distance of the hotel, and that you found our staff so helpful.

We look forward to seeing you again soon!

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Reviewed 13 March 2021

Los Altos is an amazing place. Not only are the views incredible, the staff and the service here at the resort are the best of best. Whether it's helping with laundry, coordinating C-19 tests (directly in our room) to fly back to the states, room service, and even extending our check out time by 2 hours to accommodate our travel plans, the crew here at Los Altos are exceptional. I encourage everyone to plan a trip to Los Altos!

Cheers,

John
Texas, USA

Room tip: If 15A is available, book it as it has the best view of the ocean!
Date of stay: March 2021
    • Value
    • Rooms
    • Service
Thank E2GIjohnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2021

This is a beautiful resort with tons of amenities. The rooms are huge and they all have great views. The staff is more than friendly and they will go above and beyond to help you out during any situation. They had a mechanic to look at our car when we were having difficulties, accommodated us with a late checkout and coordinated our Covid tests when it was time to head home. They speak great English and provide 5-star service. 10 out of 10 I highly recommend!

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank JayHalliburton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Marciano, Other at Los Altos Resort, responded to this reviewResponded 2 weeks ago

Thanks very much for the review of your stay at Los Altos. We are very happy to hear that you enjoyed your rooms and the beautiful views, and are especially pleased that our staff was so friendly and accommodating. They are all fully committed to providing outstanding service and helping our guests have a great stay.

We hope to see you again soon at Los Altos!

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Reviewed 6 March 2021 via mobile

Being nestled in the jungle amongst Macaws, Toucans and Monkeys almost seems to pale in comparison to the service we received at Los Altos. The staff here is quite incredible and attentive to every detail to ensure you have an amazing trip. I arrived with my family to celebrate my wife’s birthday and we were greeted with a cake and a banner in our room. The staff was available the entire stay to help with anything we needed. We will certainly be returning.

Date of stay: March 2021
Trip type: Travelled with family
Thank Kevinbrownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie Marciano, Other at Los Altos Resort, responded to this reviewResponded 7 March 2021

Thank you very much for reviewing your stay at Los Altos. We are very happy that we helped make your wife's birthday a very special one and that you found our staff so helpful and friendly. We look forward to seeing you again soon!

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