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All reviews the mexican restaurant costa rica mountain view pool bar ceviche hotel is beautiful beautiful pool san jose zip lining downtown jaco beach front crocs blackjack comps disco concierge ocean
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Reviewed 22 February 2020

We stayed at this hotel in April of 2018. The hotel was very nice - the room was clean, spacious and modern; hotel amenities were also very nice. The salt water pool was great! We loved the little cafe behind the front desk. We ate a little of everything during our week stay. We especially enjoyed the huge empanadas. The staff at the cafe were friendly and accommodating. The staff throughout the hotel were also friendly and accommodating; especially at the front desk, they didn't hesitate to answer our many questions. We booked a few excursions through the hotel. We took daily walks to the town, there are very good restaurants in town. Every evening, we walked back to the hotel on the beach, so we could enjoy the sunset.

The only thing we didn't enjoy was the Mexican restaurant. The food was over priced for the quality. We dined there twice. We've had better, more flavorful and authentic tasting Mexican food at home in New York City. I can't remember the name of the dish, but I do remember that the mole sauce was thick and flavorless.

We definitely recommend this hotel. Just go into town for dinner, there are many excellent places to dine.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank NYCnomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Croc's Resort & Casino, responded to this reviewResponded 22 February 2020

Dear Cyn,
Thank you for taking the time to share your feedback. We pride ourselves on our amenities, so we are delighted you took delight in them as well. You can be sure that our team will always deliver excellent service. Your comments regarding our restaurant will be noted as we want to improve. Your recommendation is appreciated and we cannot wait to see you again at Croc's Resort & Casino!

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Reviewed 17 February 2020 via mobile

We recently returned from a week stay at Croc’s Resort and Casino. To say our vacation was enjoyable is an understatement. The resort was clean, the food was delicious and the staff went out of their way to make you feel welcome. The beach was expansive and steps away from the pool making it easy to enjoy stunning nightly sunsets. We enjoyed daily walks into town, which was also awesome to immerse ourselves in the culture of Costa Rica. Costa Rica has quickly become a new favorite getaway destination for us. We thoroughly enjoyed our stay and would definitely recommend Croc’s to our friends and family.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank hannahmhopkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Front_Desk, General Manager at Croc's Resort & Casino, responded to this reviewResponded 18 February 2020

It puts a smile on our faces to hear that you had a phenomenal stay at Croc's Resort & Casino. We are thrilled to hear that our friendly guest service and tasty dining options helped deliver the exceptional hotel experience you deserve. Thank you for finding the time to give us a glowing recommendation, and we would love nothing more than to have you again whenever your adventures bring you back to Jaco.

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Reviewed 17 February 2020

If you want a resort experience in Jaco, this is a great option. It's located on the north side of the beach, which provided some of the best views of the sunset (February) and a quieter experience. The staff was friendly and accommodating and always seeking feedback.
Pros: The rooms were spacious, the concierge was helpful, the pool was fun, the breakfast buffet was really good, and Adacus was outstanding.
Cons: The Mexican restaurant was just terrible. It was a white boy menu. Our table went through an entire bottle of hot sauce to provide any flavor. I gave tactful feedback to the server and he seemed genuinely thankful for it. That as on a Tuesday night though and the hotel was not very populated so its possible that the ingredients weren't fresh.
Another weird thing was the way you are able to charge things to the room. My partner and I didn't do All Inclusive since we don't drink, but in order to charge meals to the room, I had to go to the front desk and establish "credit" by giving them my card and telling them how much to hold on it. They already had my card info for incidentals so I didn't understand this, but maybe it's not as uncommon as I thought?
Overall, it was a great trip if you like Resort stuff. I preferred to play in the ocean and walk through the town so I'm unsure if I would stay again but would highly recommend for families or people who love all-inclusive.

Room tip: Mountain view with a balcony was great but at night, the ocean sounds better.
Date of stay: February 2020
    • Location
    • Rooms
    • Service
Thank deborahdE992RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Front_Desk, General Manager at Croc's Resort & Casino, responded to this reviewResponded 18 February 2020

It was a pleasure to welcome you during your recent visit and we appreciate you taking the time to share your constructive comments. We're glad to hear that you appreciated our beautiful location and had the opportunity to enjoy the view of the sunset and the beach. We're also pleased that you welcomed the attentive and efficient service our team provides. Your feedback regarding the food is gratefully received as this enables us to continually see where we could be doing even better. We do offer different levels of all-inclusive packages as a convenient option for our guests. Thanks again, and we hope that you'll consider staying with us again the next time you're visiting the area.

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Reviewed 16 February 2020

What an amazing vacation! Very happy with Crocs! Service for meals a little slow, but who cares - we were on vacation :)

We had opted for the mountain view. Yes, you can see the parking lot, but if you look up at the mountains you can see beautiful birds. The pool was perfect, plenty of seating for all. The beach's black sand made the surf a little murky, but when you get past the black sand the water was beautiful.

Date of stay: February 2020
    • Value
    • Location
    • Service
Thank karininmaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Front_Desk, General Manager at Croc's Resort & Casino, responded to this reviewResponded 17 February 2020

Dear Karin,
It delights us to know you relished our refreshing pool and the magnificent view from your room.
Thank you for joining us at Croc's Resort & Casino, and come back soon for another marvelous vacation!

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Reviewed 16 February 2020 via mobile

From the pounding of the surf, the ocean vistas, the smiling staff, the daily activities, the excellent breakfast buffet, the well run hotel.....Croc’s is the ultimate. The hotel is clean, well staffed, and fun. Daily water aerobics and dance classes helped keep the margarita calories at bay. The sunsets are the ultimate.

Date of stay: February 2020
Trip type: Travelled solo
Thank Pfsilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Front_Desk, General Manager at Croc's Resort & Casino, responded to this reviewResponded 17 February 2020

Thank you so much! Here at Croc's Resort & Casino we strive to provide a well-rounded and enjoyable experience for our guests. We're so glad that you liked the water aerobics! It was a pleasure hosting you, and we hope to see you again soon!

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