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All reviews jaco beach buffet style all inclusive food all inclusives san jose recommend this resort great drinks pura vida ocean costa tours disco iguanas americans maids waves gate
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Reviewed 22 May 2018

This is not the most upgraded hotel but overall it was a good stay. The staff is welcoming and Heiner is the best bartender!! Try the Mai Tai's! He is awesome and was also very helpful! The food was not as good as I was expecting it to be but was ok. There is no bar close to the pool but it is in walking distance. The rooms were decent sizes and the maid service was very thorough when cleaning. The beach was a little disappointing since it was very hard to swim in the ocean and the sand is more like grass/dirt. Overall good stay. It was a good balance of price, location, amenities and service.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank kenzt2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 29 May 2018

Dear Kenz T, thank you for sharing your nice comments about your stay with us.

It makes us very happy knowing that it was great and that you found value for the price so good. We really thrive on our guests' total comfort, satisfaction and well being so we do everything we can to ensure that they have everything they need so that they can rest, enjoy the beach and have as much fun as possible. We are very glad that you like the drinks so much and our staff so helpful and friendly. Please accept our most sincere apologies since our all inclusive food was not up to your expectations. We are going to send your comments regarding that to our Food & Beverages Staff so that they can take them into account and see to it as soon as possible because as we mentioned before, nothing is more important than our guests' total satisfaction.

It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again very soon.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

The staff and accommodations were great. While water pressure was lacking and we only had scalding water, the staff took care to address our concerns immediately. Location was great, and the view was absolutely beautiful. The drink selection was absolutely fantastic.

Unfortunately, the food did not taste good. I love Latin American food, but the buffet was absolutely bland and flavorless. Both wines served with dinner were disgusting, and even the breakfast omelettes were somehow lacking.

The other huge area of concern is the noise of the activities. The music started blasting at 9pm from the pool, which all rooms face, for Zumba. It is impossible to sleep, much less think during that time because it is EXTREMELY loud. There were no other pool activities the rest of the day, so there is no reason Zumba couldn’t occur at a more appropriate time. It was so bad we started waking up early so we could leave the resort before it began.

Date of stay: May 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank dabbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 18 May 2018

Dear dabbey, thank you for sharing your comments about your stay with us.
Our utmost desire is and will always be, our guests' total comfort and satisfaction so we are glad that in general your stay with us was good.
Please accept our most sincere apologies for the inconveniences you experienced with the shower's hot water, with the noise from the activities at the pool and that our all inclusive meals were not up to your expectations.
We are glad that our front desk staff was able to help you and fix the shower problem as soon as you informed them. We are going to send your comments regarding the noise of the activities at the pool and about the food to our Management so they can take them into account as quickly as possible because as we mentioned before, nothing is more important than our guests' total comfort and satisfaction.
On the other hand, we are happy that you liked all the drink selection we offer and that you found our location so great (we are right at the beach with direct access to it, we are only a couple of blocks from downtown Jaco and we are surrounded by nice restaurants, bars, cafes and gift shops).
Once again we apologize for the inconvneiences you experienced.
It was a pleasure having you as a guest.
Thank you for staying with us.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018

Very basic hotel, but your can’t be the price when you count for the food and drinks. Every single employee was nothing but gracious, kind and accommodating. The location was a short walk (or extremely short drive) down the road, and the beach is basically attached to the hotel!

Date of stay: May 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Lunise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 14 May 2018

Dear Lunise B, thank you for sharing your very nice comments about your stay at our hotel.
It makes us very happy that it was such a pleasant hotel experience because nothing is more important than our guests' total comfort, satisfaction and well being.
By providing good accommodations, excellent all inclusive services, by having a very friendly and attentive staff and by being so conveniently located (we are right at the beach, with direct access to it and we are just a couple of blocks from downtown Jaco), we ensure that our guests are going to have everything they might need in order for them to rest, relax and enjoy themselves as much as they want.
It was a pleasure being at your service.
Thank you for staying with us, we hope to see you back again soon.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2018

Great overall experience, the location is pretty good, close to the main strip in Jaco (walking Distance), and the beach is pretty good as well, would be perfect for surfing. The hotel makes very good drinks (try their pina coladas), and the all inclusive meals are all pretty good, and there is always bar food available at the bar (Hamburgers, nachos, etc). Overall, I would totally stay here again, it is a good balance of price, location, amenities, and service. Also, totally a family safe environment, I stayed in the week, and it wasn't a crazy party atmosphere at all.

Date of stay: May 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Al L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 7 May 2018

Dear DallasTx2018, thank you so much for posting your wonderful comments about your stay at our hotel.
We are elated that it was such a great hotel experience since you felt more than pleased with our accommodations, with our all inclusive services (especially with all the food and drinks we offer), with our awesome staff and with our very convenient location (we are right in front of the beach, with direct access to it and we are just a couple of blocks away from downtown Jaco). There is nothing we want more than to see our guests totally comfortable and satisfied, so it is very rewarding knowing that you were able to relax, rest, enjoy the beach so much and that you were able to feel so safe the entire time.
It has been a pleasure being at your service. Thank you for staying with us, we hope to see you back again soon. Warmest regards.
Marjorie Espinoza.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

We are currently at the resort and have found the accommodation spotless. Our highest praise goes to the staff. Front desk staff, servers, cleaners, cooks, bartenders, life guards, etc. have all gone out of their way to answer questions, provide us with helpful information and have made us feel very welcome. We were stunned to see the recent negative review regarding staff as that reviewer would have stayed here when we're we at the resort. Trust us, the staff are amazing!

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank Margaret195723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this reviewResponded 30 April 2018

Dear Margaret195723, thank you so much for posting your charming comments about your stay with us.

We are totally elated to learn how great it is and how much fun you are having because there is nothing more important for us than our guests' total comfort and satisfaction. It makes us very happy that you are so satisfied with our entire staff because everyone here at the hotel is completely committed in making our guests have a wonderful hotel experience, we really do thrive seeing our guests completely happy, relaxing and enjoying themselves as much as they can.

It is a pleasure being at your service and having you here with us. Thank you for choosing us.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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