We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (270)
Filter reviews
270 results
Traveller rating
173
65
18
7
7
Traveller type
Time of year
LanguageAll languages
More languages
173
65
18
7
7
Show reviews that mention
All reviews san jose great internet surrounded by beautiful trees french cuisine wedding mountains fireplace retreat property climate chimney wood
Filter
Updating list...
2 - 7 of 270 reviews
Reviewed 26 March 2018

Very quaint, quiet chalet that we enjoyed immensely. We only stayed for one night but we loved it. The restaurant was very nice, food was great and the staff was very accommodating. We look forward to visiting again.

Stayed: March 2018
Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 March 2018

Dear Carolyn,
Thank you for your positive comments and I am pleased that you had a good stay overall. We do hope that we will be able to welcome you back to our Hotell in the not too distant future.
All the best.
Please come back soon!

Yenifer Lovaton.
Front Desk Manager.
Hotel Chalet El Tirol.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

My family and I stayed at the Hotel Chalet Tirol in Heredia, Costa Rica for a wedding and had one of the most magical weeks of our lives. The staff are warm and competent in every respect. The setting among century old trees in fresh mountain air is stunning. The food is excellent, and all is very reasonably priced. Our rooms were clean and comfortable and had fireplaces for added coziness. We will never forget our time at El Tirol.

Room Tip: We stayed near the fountain, but others had chalets and liked those as well.
  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank yardstickrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 March 2018

Good afternoon Dear Customer,
Thank you so much for taking the time to share your experience with us. We’re so glad that you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time with us. We appreciate your opinions and it will be an honor if you consider us again.
Sincerely,
Mrs. Yenifer Lovatón.
Front Desk Manager.
Hotel Chalet El Tirol.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

The ubication is great, it's surrounded by beautiful trees, but that's about it. The rooms are ordinary, and in need for maintenance. Overall, too expensive for what it is, I wouldn't recommend it at all.

Stayed: December 2017, travelled as a couple
Thank evrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 January 2018

Good afternoon Dear Guest,
I would like to thank you for the time you expended writing your comment. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our Hotel.
Regards,
Yenifer Lovatón.
Front Desk Manager.
Hotel Chalet El Tirol.
(506) 2267-6222.
recepcion@hotelchaleteltirol.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

We were here only one night. The wifi was horrible and in the chalets you can hear every sneeze, phone call and conversation from your neighbours. Noises from above as well. Cable tv offers maybe 15 channels but the channel guide offers almost 100. Old, but clean. The fabric-dressed chairs remind me of a quinciañera reception. This place needs an overhaul pronto.

Stayed: November 2017, travelled as a couple
Thank southernbelle1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 November 2017

Dear Guest,
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our hotel.
Regards,
Yenifer Lovatón.
Front Desk Manager.
Hotel Chalet El Tirol.
(506) 2267-6222
recepcion@hotelchaleteltirol.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

The climate with the clouds and nature makes this a special place.
The food is just superb! Swiss/French cuisine with great service in a wood cozy restaurant.
The only negative is if there is a wedding or event the place feels more crowded
But the wood cabins are just so nice for a relax night out of town!

Stayed: September 2017, travelled as a couple
Thank magdabruna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 October 2017

Dear Customer,
Thank you so much for taking the time to share your experience with us. We’re so glad that you chose our Hotel Chalet El Tirol. We are thrilled to see that you enjoyed your time at our Hotel. We appreciate your opinions and it will be an honor if you consider us again.
Sincerely,
Mrs. Yenifer Lovatón.
Front Desk Manager.
Hotel Chalet El Tirol.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews