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Reviewed 27 December 2020 via mobile

Really a breathtaking resort with impeccable service. They take care of all your needs and are incredibly friendly.

And the thermal pools are a real treat.

The location is a lush, jungle hillside.
The casitas and rainforest villas are etched into the hillside with walkways between them. U don’t need to go anywhere for site seeing as the hotel has birds, sloths, monkeys, and an amazing array of plants and trees. But it’s the service and attention to detail that set it apart.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank GungaDinVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NayaraResorts Management, Owner at Nayara Gardens, responded to this reviewResponded 8 January 2021

Dear GungaDinVan,

Thank you very much for your five-star review of our resort. We were so happy to read how much you enjoyed your stay - especially our impeccable service and unrevivaled location. Hopefully, we can welcome you back very soon for much more time in our thermal pools. Happy New Year from our entire team!

Pura Vida!
Jairo Quesada
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2020

This is a superb hotel and, with all the good things that we could say about it, the service was outstanding. Every single person was friendly, remembered our names, you could have a laugh/joke with as well as looking after our every need. There were several instances where they went out of their way to help (eg, one of the receptionists offered to get a friend to mend my shoe). The resort itself is very attractive with several good dining options (you can use the facilities of the next door Springs resort). Would not hesitate to recommend this hotel.

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
Thank Rachel186342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2020

I would rate more than 5 if possible. This place is very unique, it has been the highlight of our 3 week road trip in Costa Rica.

From the arrival to departure it has been more than perfect. We stayed in a casita deluxe (2 adults and 2 kids 3&5) and it has been amazing. From the friendly and very helpful staff to the breakfast, activities, etc... it has always been beyond our expectations. We knew this place was great but still we were amazed how great it was, as in reality it was even more perfect !

The pool was perfect, we most of the time had the pool for ourselves, surroundings are super well kept. Our room was beautiful with a large terrace and a Jacuzzi :-) with the view on the jungle.

Wildlife is everywhere and staff is always helping to spot sloths or other animal.

The food was delicious, breakfast was a huge buffet where we could find everything possible, large choice for the kids as well.

We had a car and the valet parking service was very efficient, they were even providing water for our days out.

The terms further up in the Tented Camp are magical :-)

We spent 5 nights at Nayara but we would easily have stayed longer ! they are so many activities you can do around Arenal area, you cannot get bored.

Finally I cannot recommend this place enough, if staying in the area, Nayara is definitely the place to stay.

Thank you so much for all the good memories, hope to be back some day.

Date of stay: February 2020
    • Value
    • Location
    • Service
3  Thank valerie253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2020

There's not much point in repeating all the superlatives that other people have mentioned but yes, Nayara is excellent by any resort standard including the Four Seasons. To summarize:
Service: I can't imagine how difficult it is to have hundreds of people working everyday and have them all be extremely helpful and genuine but they do it here. The staff to guest ratio is VERY high and the guest density is comfortably low. This creates the serenity and quiet vibe at this resort and that alone makes it special. Your never competing with another guest for anything. Multiple concierges waiting at any time for instance. Every person cheerful and happy to help. In fact this is the single thing that separates this resort from others. Even at capacity you feel like there are only a few guest sharing the property. Perfect.

Date of stay: March 2020
1  Thank Paradise31068807811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nayara_Hotels, Manager at Nayara Gardens, responded to this reviewResponded 25 March 2020

Dear Paradise31068807811,

Thank you very much for your kind remarks about our resort but most importantly, our incredible staff. While our flora and fauna make our property exquisite, we believe our team is what makes the guest experience extraordinary. Again, we thank you for your kind words and hope to welcome you back to our beautiful country very soon!

Pura Vida!
Jairo Quesada
Resident Manager

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Reviewed 15 March 2020

My wife and I stayed fro 4 nights at the Nayara Gardens in February. While it is expensive, it is worth the cost. This resort is beautiful, with great service. We loved our room, in particular the outdoor rain showed and the view towards Mt Arenal. The resort arranged a private birding tour for us one morning. Our guide, Edson, was amazing in spotting birds ( we saw over 55 species) and other wild animals. We saw some toucans bathing in a hollow of a tree - a highlight for us! Highly recommended.

Date of stay: February 2020
Thank CanadaMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nayara_Hotels, Manager at Nayara Gardens, responded to this reviewResponded 25 March 2020

Dear CanadaMember,

Thank you so much for taking the time to write a review of our resort. We were thrilled to read how much you enjoyed your stay - especially the outdoor shower and your tour with Edson. He has a great eye and always spots what many would never see! We hope we can welcome you back to our beautiful country soon as we overcome this crisis, which undoubtedly, we will.

Pura Vida!
Jairo Quesada
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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