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Reviews (1,836)
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Traveller rating
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All reviews arenal volcano costa rica hot tubs are nature trail pool bar beautiful grounds close to la fortuna omelette station hotel restaurant great pool would highly recommend this hotel great view of the volcano minute drive rainy season ecoterra balcony waterfall
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1 - 6 of 1,836 reviews
Reviewed 23 August 2020

The hotel is not in the city center but for most activities you are picked up by transfer anyway. The hotel is spread over an area of rooms and pools and restaurant and reception area.
We have a room with a view, fantastic when the morning was clear and the first thing you see is the volcano

For food i would recommend to try out the many alternatives you have in the center.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SomeLuxuryInLifeOk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2020

The hotel deducted the full amount from our credit card although we only had to pay 50%.. When we had to cancel due to corona within the cancellation time, they did not refund us with the 50% they actually had to because of the business policies according to the booking.com terms of reservation . So beware of it- you might not get your money back.

Date of stay: March 2020
Thank Worldtraveller3b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2020

Been staying here for years, buffet breakfast is spot on, excellent. Always enjoy my stay there- I book with Jossimier and never have a problem. I always get massages here, especially the hot stone massage. Excellent! Can’t wait to book and come back next year.

Date of stay: February 2020
Trip type: Travelled solo
Thank Tonypacifica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Valenciano, Owner at Casa Luna Hotel & Spa, responded to this reviewResponded 1 April 2020

Just because of guests like you that we love to improve our services every year! it´s an honor for us ! Casa Luna is your home in CR!!
Hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020

Upgrade to junior suite was worthwhile. Terrace, garden and volcano view added to experience. The pool and bar were very pleasant areas to relax. Staff were friendly and helpful. Food on one evening was average (Saturday) and on other very good (Monday). Was it chef’s night off?

Room tip: Coffee in room excellent
Date of stay: March 2020
Review collected in partnership with this hotel
Thank n360powell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Valenciano, Owner at Casa Luna Hotel & Spa, responded to this reviewResponded 1 April 2020

Dear guest, we try to keep the high level in all our services every day , It´s our effort, we want to offer you a good experience with us. we will consider your comments about the restaurant. Thank you very much!

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Reviewed 15 March 2020

Lovely hotel in a quiet location surrounded by lovely gardens, pool but an awful smell whilst we were staying. Many rooms back onto what looks like a sewage system and the smell was awful for a couple of days whilst we stayed. Rooms all a good size, clean with a good bathroom and shower facility. Pation outside was lovely with private garden where we could sit and watch and listen to the birds and monkeys. Pool area was tropical and lovely with a great bar and food available. Waiter was great and his service was 1st class. Lovely restaurant with a good choice, breakfast was good with great choices. fresh fruit was delicious - dining room with a view of a Costa Rican birdtable with many colourful birds feeding off the fruit placed on it for them. Nothing to do at night here as it was too far to walk to the town so felt a little restricted.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank Carlisle35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Valenciano, Owner at Casa Luna Hotel & Spa, responded to this reviewResponded 2 April 2020

Thank you very much for your nice comments about our property, we make daily efforts to improve our service, for this reason that we have been maintaining our water treatment system, which could have generated the bad smell you are talking about, we apologize since this is not common to happen, but as I said before, it is part of the maintenance that we must do. We are here to serve you, it is an honor to serve you.
Best regards

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