When we arrived we were told that we would be upgraded the next day. We were then taken to a very dark and gloomy room on the edge of the property - Casona A. The curtains had one of them hung inside out, it seemed there was no care taken with this room.
We had dinner in the restaurant and the choice was limited, we didn't get what we asked for and it was cold. I did not want to eat here again in the evening.
Breakfast was also very limited but the place was much more enjoyable and we were able to watch birds.
We were soon moved to a lovely bungalow No 7 which was pleasant and nicely furnished complete with mosquito net. There was no coffee/tea making fascilty in the rooms but drinks were available in reception free of charge. The view from our deck was limited but pleasant and relaxing. There was no food available betwween breakfast and dinner and restaurants were about a mile away along a busy road.
The other 2 nights we ate out but had to get a taxi which ranged in price from $6 - $10 for a less than 5 minute ride.
I would not stay here again due to the food mainly.

Amazing stay in this tropical paradise. Individual cottages/bungalows spread over the grounds with walking paths and beautiful scenery.
Rooms were clean and comfortable and breakfast every morning was buffet style ( good variety ) and very tasty.
The owners go out of their way to help you with excursions, services and information.
We felt this property was a perfect location as the volcano view was breathtaking and the distance to town was short. We had a rental car but all of the tourist/ excursions come to pick up/drop off here.
The hot spring bath was a daily thing for us, really enjoyed.
Good value for the money. We would definitely come back to Kokoro again!