My family and I had a very enjoyable stay at Arenal Springs Resort and Spa. All staff were extremely professional, friendly, and efficient. Breakfast was very tasty, with a very wide selection of foods. The hot springs pools are fantastic. If I return to this area, I will definitely stay here again.
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Private and comfortable rooms. Amazing location next to Volcán Arenal. Over the top friendly and accommodating staff. Jenys in particular was so pleasant, courteous and overall just extraordinary. .
I had the pleasure of staying at the Arenal Springs Resort. The staff is absolutely amazing, going out of their way to help and fulfill your needs. Service is a top priority here and you feel welcome. The place is beautiful, the thermal pools are delightful, and all is well kept.
They follow COVID rules very seriously and the staff is very professional.
I will most certainly will stay here again.
Our room faced the volcano. Beds are firm but comfortable enough. The shower has small ants crawling around. The room has an unpleasant musty smell. Room has overhead fan and AC. We could hear the guests staying in the room nextdoor.
The hot springs are nice to have on site. It's difficult to socially distance here due to the hotter spring areas being small. Also, they do not have the lounge chairs appropriately distanced from eachother.
They seated guests at tables next to each other in the dining room for breakfast rather than socially distancing guests. I didn't feel super comfortable with this. Breakfast was below average. We didn't have dinner or drinks here so I can't speak to that.
Staff does wear masks.
Our stay at this resort was incredible. We had a beautiful view of the volcano from our room and there weren't many people staying there at the time so we were lucky to have a room close too the spa and all the hot springs. All of the staff were awesome. They were all very safety conscious. Paula in the spa was incredible and gave a wonderful hot rocks massage. And we cant forget about the hot springs. Being able to come back to the room after hiking all day and having multiple hot springs to choose to sit in was perfect. The swim up bar was also a huge highlight of the place. They had excellent food and drinks. Jenny, Wilbur, and Julian (mitotero) were incredible bartenders. The whole experience was awesome.
This review is from a stay in January 2020. I don’t recommend booking your tours through the hotel. Please do your independent research to find quality tours! I had a bad experience booking a ziplining tour with the company Arenal Mundo Aventura through this hotel. I had to go tandem with one of the male instructors because I didn’t weigh enough to get to the other end on the longer ziplines. It felt uncomfortable when he wrapped his legs around my butt, and on one of the long ziplines, he let me go alone even though I feel like he knew I wouldn’t make it to the end. When I got stuck, he put his hands on my butt to push me to the other end. I wouldn’t want someone else to go through my experience, so this is why I’m writing this review.
With regards to the hotel, I feel like I have to mention that the staff are very friendly at first, but towards the end, they behaved very coldly. I think it’s because we weren’t tipping on top of the already included tip on the restaurant bill. I feel like other guests probably don’t realize that tip is already included on the receipt and they end up double tipping, which is what they expected from us. Also, there were a lot of mites on the counter tops in the hotel room. When we called the front desk, they came down to help clean and spray the counter tops, but the bugs would return every day.
FYI, I booked this hotel through Hotels.com, but their review option is unavailable so I’m posting this review here.
