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Reviewed 20 January 2021

Our first time in Costa Rica and absolutely loves Arenal and La Fortuna area. This hotel has their own hot spring pools!!!! And cleaned them twice in our two days stay! Perfectly secluded pools in the jungle. Great rooms in the beautiful garden with lots of room and seating with Arenal volcano view. Very good breakfast and front desk personnel very nice! Close to La Fortuna restaurants and right next to very nice Eco Natural Park and 20 min from Arenal Volcano National park.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank kristynasawaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2021

My husband and I spent 3 nights at this resort and we absolutely loved it!! It's beautifully landscaped, very clean and has extra cleaning measures which we saw performed every day. We loved the amazing view of the volcano and the thermal hot springs with the swim up bar. The food at the restaurant is amazing!!! Chef Michael is the hidden gem of this place. I highly recommend the Chicken Cordon Bleu, its delicious!

Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
Thank Amanda_xplora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2021

We spent 3 wonderful nights at Volcano Lodge and enjoyed our stay to the MAX! The property landscaping is meticulous and BEAUTIFUL! There is a trail around the property to walk, as well as, a wonderful garden to walk through next to the pool and restaurant area. There were many various plants and flowers that Minnesotans aren't accustomed to and it was fascinating! The various birds and plant-life captivated us every day on our walks around the property. Our room was very, very spacious and clean. The bathroom had plenty of hot water, which seems to be an issue in other properties. The restaurant was conveniently located and the food was AWESOME! The property offers a complimentary breakfast every morning and has plenty of options to fill the belly before a day of touring the area or relaxing in the thermal pools on property. Speaking of thermal pools, WOW, what an added plus! We relaxed every night in the thermal pools and we got some of the best sleep ever! Highly recommend this hotel for your stay near Arenal and La Fortuna!

Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
Thank hjfag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2021

Went there for New Year's Dinner, they were nice enought to make reservations for me last minute.
The food was nothing exciting, actually very bland. I got the typico plate, cassada and was very disappointed.

The part that bugged me the most is that we were sitting conversing with a few people from the restaurant and they literally sent a security guard to escort me out, stating that the restaurant was closed.

This left a negative feeling after paying so much for their bland food.

Not going there or booking a room there as it cold and sterile.

Date of stay: January 2021
Trip type: Travelled solo
Thank B6637WPisaacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo La Palma Hoteles, Director General at Volcano Lodge, Hotel & Thermal Experience, responded to this reviewResponded 4 January 2021

Hi B6637WPisaacs, thanks for your comment!

We are sorry that your experience has not been satisfactory.

We try to have a varied menu, to satisfy different palates, and that specific day we add special dishes, to increase the variety.

We try to make each delivery with love and passion, and unfortunately we did not meet your expectations.

Regarding the other point, it is not part of our policies, so we are going to thoroughly review what happened.

Our most sincere apologies. Thank you for visiting our country, we hope your trip has been memorable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021 via mobile

The grounds and thermal springs were spectacular. The food and staff at the restaurant were awesome. Swim up bar in the thermal springs was a plus. Some rooms have a garden view, some have a volcano view. The rooms are a little dated, but very clean, and EVERYONE on the property was amazing. Highly recommend, especially for the price. Really high value. Located about 5 mins outside of main strip of restaurants in Fortuna. Less than 10 min drive to Arenal Volcano park.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank funkdoctor8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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