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Traveller123

Lovely Hotel…

5.0 of 5 bubblesReviewed 2 Aug 2024via mobile
My family and I really had a pleasant stay at this hotel. We were only there for 2 nights but felt we got a lot out of the experience. We loved the large pool area and kids especially loved the jacuzzi. Breakfast was wonderful, with a large variety of fruits, pastries and Costa Rican cuisine. The only problem was that music was slightly too loud but apart from that, it was lovely. Rooms were nice and air-conditioned with nice decor and a stunning view of Arenal Volcano from our terrace. Unfortunately we had a small ant problem in parts of the room so watch out for that! Location wise it was about a 5 minute drive from La Fortuna which offers an abundance of restaurants and shops. Overall a lovely stay and would highly recommend to anyone stopping by in Arenal.
Date of stay: July 2024
Trip type: Travelled with family
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Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this review
Responded 5 Aug 2024
Dear Jay,

Thank you for sharing your experience with us! We’re delighted to hear that you and your family had a pleasant stay at our hotel, even for just two nights. It’s great to know that you enjoyed the large pool area and that the kids loved the jacuzzi.

We’re glad you found the breakfast wonderful, with a variety of fruits, pastries, and Costa Rican cuisine. We appreciate your feedback regarding the music volume and will consider that for future improvements.

We’re pleased to hear you enjoyed the air-conditioned rooms, beautiful decor, and stunning view of Arenal Volcano from your terrace. We apologize for the small ant problem you encountered and appreciate you bringing it to our attention.

Thank you for your kind recommendation, and we hope to welcome you back during your next visit to Arenal!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 August 2024

An absolutely beautiful hotel and property. The hotel staff are kind and helpful. The entire environment is peaceful. We were so impressed with this hotel, and would rebook in an instant for future travel to La Fortuna. The natural surroundings are unbeatable.

Date of stay: July 2024
Trip type: Travelled with family
Thank Susan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 5 August 2024

Dear Susan,

Thank you for your lovely review! We're thrilled to hear that you found our hotel and property beautiful and peaceful. It's wonderful to know that our kind and helpful staff contributed to your positive experience.

We're delighted that you were so impressed with our hotel and that you'd rebook in an instant for future travels to La Fortuna. The natural surroundings truly are unbeatable, and we're glad you enjoyed them.

We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

Superb hotel - beautiful gardens, secluded cottages and wildlife in the grounds.
The rooms were superb. We had a great view of the volcano from our balcony.
The breakfast was fantastic - so much choice and all fresh.
We also had drinks at the pool swim up bar and ate at another bar area some evenings. There were some lovely waiters.
It is quite hilly so if you struggle with mobility this might not be suitable.

Date of stay: July 2024
Trip type: Travelled with family
Thank BusyFamily6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 29 July 2024

Dear BusyFamily,

Thank you for sharing your wonderful review of our hotel. We're thrilled you enjoyed the beautiful gardens, secluded cottages, and wildlife on the grounds. It's great to know you had a superb room with a fantastic view of the volcano from your balcony.

We're delighted that you found the breakfast to be fantastic with plenty of fresh choices, and that you enjoyed drinks at the pool swim-up bar and meals at our other bar area in the evenings. Your kind words about our waiters are much appreciated.

We understand that the hilly terrain might be challenging for those with mobility issues. For this reason, we have bell staff available to assist with internal transportation in our golf cart.

We hope to have the pleasure of welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

The property was amazing. You feel you are living in the rainforest. Monkeys and anteaters everywhere. It is probably best to have a rental car so you can drive into town. The breakfast is a 10 out of 10. The restaurant and bar food were average.

Room tip: You will be 2-3 miles from town. Get a car.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bryan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 29 July 2024

Dear Bryan M,

Thank you for sharing your experience at Hotel Nature Experience. We are delighted you enjoyed the property and felt immersed in the rainforest, with monkeys and anteaters. We're thrilled that you found our breakfast a 10 out of 10. We apologize that the food in the restaurant and bar did not meet your expectations and appreciate your feedback as it helps us improve. We hope to have the pleasure of welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

Most beautiful property I’ve ever seen. Food and service were great. Beds were very comfortable. Would definitely come back. Close to town so going to town to eat was a short 5 minute ride. Did require some physical stamina to walk to property.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 26 July 2024

Dear Angie,

Thank you for sharing your experience at Hotel Lomas del Volcán. We are delighted that you consider our property the most beautiful you have ever seen.

We are pleased that you enjoyed our beds' food, service, and comfort. It’s gratifying to know that you appreciated the proximity of our hotel to downtown La Fortuna, making it convenient for you to dine in town.

We acknowledge your mention of the need for some physical stamina to walk around the property. To ensure your comfort, we have bell staff available to assist in transporting guests using our golf cart service.

We look forward to the pleasure of welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

This hotel was dreamy perfection.
The room is pretty. The view was gorgeous.
Staff was kind. Breakfast was delicious every morning. Rudy, the pool bartender was so friendly- and the bar food was delicious! Birria tacos and the nachos were our favorites.

What I can’t figure out is why everyone doesn’t rave about this spa!
It is small. Not big and fancy, but a beautiful view and the services given were amazing. I didn’t catch the other name but Maritza was wonderful.
Third spa treatment in Costa Rica and this was the best!

We took advantage of a couples promo package and were shocked at the price. Insanely affordable, especially for a hotel spa.
Wish we would have hit up the spa every night.

Room tip: Don’t park in front of reception, They don’t like it. WiFi does work but it’s tricky at first. Opened instagram, that made it work. Idk why
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sondra C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 24 July 2024

Dear Sondra C,

Thank you for your glowing review!

We are thrilled that you enjoyed your stay, the food, and our spa services. It's wonderful that you found our hotel to be dreamy perfection and appreciated the beautiful views and delicious breakfasts.

We're glad Rudy made your poolside experience enjoyable and that you loved the bar food, especially the birria tacos and nachos.

Our spa team, including Maritza, will be delighted to hear your high praise. We're so pleased that our spa services exceeded your expectations and that you found them the best in Costa Rica.


We hope to welcome you back soon for another relaxing and delightful stay!

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