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Shirley G

Gorgeous property!

5.0 of 5 bubblesReviewed 4 weeks ago
I still can’t believe just how perfect this place was! Our entire time there from the moment we checked in until the day we checked out went perfect. The breakfast buffet was delicious and filled us up for our long days of excursions. Our deluxe bungalow was gorgeous with a great view of the volcano. Everything worked great in our room including our private jacuzzi. House cleaning did a great job every day. It’s in a great location within walking distance to some souvenir shops and places to eat and within 10 minutes of the downtown area.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this review
Responded 4 weeks ago
Dear Shirley,

Thank you for your wonderful review! We're thrilled you had such a perfect experience at our property.

It's fantastic to know that everything went smoothly from check-in to check-out and that you enjoyed our delicious breakfast buffet. We're glad your deluxe bungalow met your expectations and that you loved the view of the volcano. It's also great to hear that everything in your room, including the private jacuzzi, worked perfectly and that our housekeeping team did an excellent job each day.

Our location is indeed convenient, and we're happy you found it easy to explore nearby souvenir shops, places to eat, and the downtown area.

Thank you for choosing to stay with us. We hope to welcome you back for another perfect stay in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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View more hotels in La Fortuna de San Carlos
Reviews (2,380)
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All reviews back porch arenal volcano costa rica deluxe bungalow hot tub individual bungalows huge bathroom front porch beautiful pool howler monkeys close to la fortuna close to town great view of the volcano every morning buffet style dirt road taxi ride
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8 - 13 of 2,380 reviews
Reviewed 5 weeks ago

This resort has an excellent location and the cleanliness of the overall property is wonderful; nested away from the main road, it provides a lush green and calm ambience. This hotel also has a private trail in the back, making it fun way to explore the woods.
Amazing staff and service. Breakfast is wonderful as well.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank arvi s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 4 weeks ago

Dear Arvi,

Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our resort to be the perfect getaway in Fortuna.

We're glad you appreciated our excellent location and the cleanliness of our property. Nestled away from the main road, we strive to provide our guests with a lush, green, and calm ambiance. It's great that you enjoyed our private trail and enjoyed exploring the woods.

We're thrilled that you found our staff and service amazing, and that you enjoyed our breakfast.

Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

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Reviewed 13 May 2024

Such a nice property away from the business of La Fortuna but close enough that it is still easy to get to any activities you are wanting to do without a problem. The food is amazing and the restaurant even has a seperate vegan/vegetarian menu with so many options. Our room was a little bit of an uphill walk from the reception and pool area which was not a problem for us but is something to keep in mind if you are travelling with children or have mobility issues, but i’m sure you can request a more accessible room. All the rooms are seperate bungalows and very private. The staff is extremely friendly as well.

Room tip: There are two seperate restaurants on site, one is more upscale and one is more of a bar with typical Costa Rican food
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holly B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 18 May 2024

Dear Holly B,

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at our property in La Fortuna.

It's wonderful to know that you appreciated our location, offering a peaceful retreat away from the hustle and bustle of La Fortuna while still being conveniently close to all the activities. We're glad you enjoyed the amazing food, including our separate vegan/vegetarian menu with plenty of options to choose from.

We appreciate your feedback regarding the uphill walk to some of the rooms. While it wasn't an issue for you, we understand the importance of accessibility, especially for guests traveling with children or those with mobility issues. Rest assured, we do offer more accessible room options upon request, and we'll always do our best to accommodate our guests' needs.

We're delighted that you found our separate bungalows to be very private and that you received friendly service from our staff. Providing exceptional hospitality is our goal, and we're glad that we met your expectations.

Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2024

Great hotel to visit La Fortuna.
Our small bungalow was even better than advertised.
The staff around the hotel is 5 star. Everyone was always friendly and help us with any questions we had about activities or restaurant recommendations.
After doing different tours around the volcano, I still think the best view was at the hotel while having breakfast or during the afternoon at the pool.
We also got to see monkeys / agouti / coati / beautiful birds directly on hotel grounds.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olivier C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 18 May 2024

Dear Olivier C,

Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel in La Fortuna.

It's fantastic to know that your small bungalow exceeded your expectations and that you found our staff to be 5-star. Providing exceptional service and assistance to our guests is always our top priority, so we're delighted that we could help make your stay memorable by offering recommendations and assistance with activities and dining options.

We're glad to hear that you enjoyed the breathtaking views of the volcano from our hotel, whether it was during breakfast or while relaxing by the pool in the afternoon. We're thrilled that you had the opportunity to see monkeys, agouti, coati, and beautiful birds during your stay.

Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic visit in the future!

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Reviewed 8 May 2024

We loved our stay here. The property is beautiful and we especially liked the separate bungalows; they feel very private. We spent a lot of time enjoying the view of the volcano from our back porch. There is a trail through the forest and we saw coatis and many birds throughout the property including two types of toucans. Howler monkeys were in the forest at the edge of the property almost every morning and evening. The breakfast buffet was plentiful and very good. I had a relaxing massage in the spa which is tucked away at the back of the property. The treatment rooms are open to the forest but strategically landscaped for privacy. There are some steep hills depending on where your bungalow is located so it might be challenging for someone with difficulty walking (the staff helps with your luggage to and from reception).

Room tip: Two pools, one with a swim up bar as well as a hot tub.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dedepo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 18 May 2024

Dear Dedepo,

Thank you so much for choosing to stay with us and for sharing your experience! We're thrilled to hear that Hotel Lomas del Volcán was your favorite lodging of the trip.

It's wonderful to know that you enjoyed our beautiful property and the privacy offered by our separate bungalows. Observing the wildlife and enjoying the view of the volcano from your back porch sounds like a truly memorable experience. We're glad you had the opportunity to explore our forest trail and encounter coatis, birds, and howler monkeys during your stay.

We're delighted that you found our breakfast buffet plentiful and delicious, and that you were able to relax with a massage in our spa. Providing a tranquil and rejuvenating experience is our goal, and we're glad you found the treatment rooms to be a peaceful oasis.

Thank you for your feedback about the terrain of our property. We always strive to assist our guests in any way possible, and we're happy to hear that our staff was able to help with your luggage.

We hope to have the pleasure of welcoming you back for another exceptional stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

The perfect start to our holiday. The lodges are comfortable, spacious, clean. The resort itself is very clean and the pool, bar & restaurant areas are all nice. Incredible view of the volcano at breakfast. Staff were all great also. Sitting at the pool bar for a couple of hours each night before heading out for dinner was perfect. Really enjoyed it here.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabricio Murillo, Atención al cliente/recepción at Hotel Lomas del Volcan, responded to this reviewResponded 6 May 2024

Dear Chris,

We're thrilled to hear that your stay with us was the perfect start to your holiday! It's wonderful to know that you found your lodge comfortable, spacious, and clean and that you enjoyed the amenities and facilities throughout the resort. It sounds like relaxing at the pool bar in the evenings was the ideal way to unwind before heading out for dinner. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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