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“Perfect beginning”
Review of Hotel Rey Arenal

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Hotel Rey Arenal
Reviewed 25 March 2017 via mobile

Great rustic bungalow vibe! Met the new owner, Humberto and he was very receptive to suggestions in making updates in the near future . The grounds were beautiful and the location not too close to the town, so very peaceful. Marianna was quite helpful and attentive to our needs. Waking to the bird calls was lovely. Breakfast was served instead of a buffet- 3 fabulous choices.

Stayed: March 2017, travelled with friends
Thank Wendi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 18 reviews

Reviewed 2 January 2017 via mobile

As we arrived they told us to pay for the rooms, although we were charged upfront. It was quite hard to communicate that we needed that money back, which finally worked out on the next day.
The houses look very beautiful from the outside, but the inside was not as nice as the view probably promised. We found some ants at the sink and the bed could have been more comfortable. WiFi doesnt work in the rooms and be aware that there are some roosters around that will wake you up several times at night.
After all, it was a satisfying experience, but we would probably choose another hotel the next time.

Stayed: December 2016, travelled as a couple
Thank Sebastian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

Pros- cute cottages from the outside and nice landscaping, lot of plug outlets, breakfast included, helpful guy at the reception. Close to restaurants, spas, volcano and waterfall.

Cons- room is sketch looking once u are in the room, found ants on the pillow and sink and stains on the sheets, poor lighting in the room, had a fight with the room cleaner on clean towels: our room had a shelf near the sink, but the other rooms did not. We thought the fridge was connected and kept some food inside only to find out the next morning that it was disconnected.

Stayed: December 2016, travelled with family
Thank Lalitha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2016

It's completely up to you to have your own opinion, however, here is what happened to us. We originally booked our two nights at the Hotel Miradas Arenal which is further outside of town and owned by the same owner of this hotel. However, due to a "plumbing problem" we were told there was an issue with our room and we were moved to this hotel. Reluctantly, we decided to stay one night. While we were not comfortable leaving our luggage and valuables in our rental car while we were at dinner we decided to leave everything in our room.

Long story short, our room along with at least two others were broken into while we were away at dinner and an IPad and two IPods were stolen from our room. #10 which is at the end of the row of rooms. Room #8 was also broken into as well as it appeared #9 also had damage to the door.

After several attempts to have the police called the next morning as we did not initially realize the items were missing that evening the woman at the reception desk finally called the police. It was then that we found out that #8 was also broken into not from the hotel but the guest staying in #8. It was also not until then that the receptionist truly wanted to help us.

We refused the stay another night and booked another night at the Volcano Lodge and Springs based on her recommendation. Which we found to be much more secure and very well managed.

We did not pay for the one night stay based on the experience we had and the fact that we were moved to this hotel from our original hotel we booked. Note: We had to contact booking.com to confirm we would not be charged.

After two police reports later we have supplied the serial numbers for our devices and will likely never see them again. I would expect the hotel to reach out to us and offer some form of repayment for these items as they would likely be covered by their insurance however, I don't suspect they will.

The police did see what appeared to be evidence of crowbar break in on all 3 rooms and the hotel did take pictures and filed a report with the police as well. I will report back if we hear from the hotel.

I say below there was no Wi-Fi because the Wi-Fi did not work in our room. Only at the restaurant which appears to be separate from the hotel.

All in all, I wish the hotel would have let us know that night that the rooms next to ours were broken into and asked if we had anything missing and been more willing to offer some type of compensation beyond the one nights stay. Instead we felt they acted confused when we told them only to find out they already knew about the other rooms.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank Patrice V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2016 via mobile

Pros: clean and tidy rooms with lovely grounds. Wifi is fast. Air conditioning in room. Close enough to town (about one mile to la fortunate center). Coffee maker in room.

Cons: wifi only works at the pool area (not in rooms), only a moderately comfortable bed, sliding door to our room (#8) appears to have been pried/broken into at some point. No tea option (only coffee). Reception not open when they say they will. Could not pay with our secure chase chip card because the numbers weren't raised. Ugh!

Stayed: March 2016, travelled with family
Thank SMD1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rey Arenal

Address: 142 | 2 km west from Central Park, Arenal Volcano National Park, La Fortuna de San Carlos 21007, Costa Rica (Formerly Oktara Hotel)
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 59 Hotels in La Fortuna de San Carlos
Price Range: €25 - €47 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Rey Arenal 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Rey Arenal is owned and operated by a Costa Rican family, providing their clients with the personalized service and warm hospitality that characterizes the natives of this beautiful and friendly country. Hotel Oktara is conveniently located only 5 minutes from the town of La Fortuna and provides gorgeous views to the Arenal Volcano from the welcoming front porch and large sliding glass doors included in each of the bungalows. Its strategic location allows you to enjoy the different local attractions while being able to return to the hotel to relax and re-energize so you can continue exploring the beautiful surroundings that the Arenal area has to offer. ... more   less 
Also Known As:
Hotel Rey Arenal Costa Rica/La Fortuna De San Carlos

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