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Reviews (468)
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All reviewswafflescookiesfront deskwould stay here againquick checkmy favorite placebed was very comfortablecomplimentary breakfastrestaurants and shoppingin townvery clean hotelthe breakfast areaupon checkstaff was friendlyroom was largeroll tidegreat place to stay
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90 - 95 of 468 reviews
Reviewed 24 May 2017

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John L, General Manager at Country Inn & Suites by Radisson, Tuscaloosa, AL, responded to this reviewResponded 27 May 2017

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Reviewed 22 May 2017

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John L, General Manager at Country Inn & Suites by Radisson, Tuscaloosa, AL, responded to this reviewResponded 22 May 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 May 2017

Stayed on 5/14/17. First room we were given, both queen beds had stained sheets. Pink all over. Called the front desk, and the guy who came up said he had never seen anything like it. He was very helpful and apologized. They wound up upgrading us to a king suite and taking around 10% off the bill. While the sheets were OK in that room, a couple of the towels in the bathroom looked dirt stained. Does not project an overall cleanliness for the hotel. In both rooms the curtains would not close completely to block out all light and were stained as well. I would have given 0 stars, but the front desk did a good job trying to accomodate us.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank travellin_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Country Inn & Suites by Radisson, Tuscaloosa, AL, responded to this reviewResponded 22 May 2017

Wow... I am sorry to hear that you had such a rough experience at our property. Sheets like that should not have made their way out of our laundry room, much less onto a bed or even then past the housekeeping inspector after the housekeeper has cleaned the room. There are fail-safes put in place to prevent events like this from occurring and it is clear that people are not following up with all of our protocols. In the event that a stained sheet does make it onto a housekeeping cart, there is no excuse for the housekeeper not to catch something like that and putting it on a bed is inexcusable. It's frankly lazy and has been dealt with. I am sorry that this happened and that it has given you a bad impression of our property. I am glad to hear that the front desk did as good of a job with service recovery as could be expected in this situation, but they shouldn't have been put in that position in the first place.

John Letourneau
General Manager

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Reviewed 18 May 2017

Check in was great, the man was very friendly and kind; the room appeared very nice; the bed was very comfortable but the bathroom just wasn't clean. I had to remove three hairs from the bathtub and one from the sink plus there was toothpaste on the sink faucet. Had to wait a long time for coffee during breakfast & couldn't make my own since part of the coffee pot was missing.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Deidra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Country Inn & Suites by Radisson, Tuscaloosa, AL, responded to this reviewResponded 19 May 2017

Oh no! I'm sorry to hear about the issues you found in your bathroom. I have printed out your review and given it to my executive housekeeper to share with her crew. I know that she will make this a priority so that future guests do not encounter this upon arrival. I'm also sorry about the Coffee drought. This is easy to rectify and I will make sure that this is dealt with. Thank you for sharing your experiences and we hope to wow you during your next visit as it is clear that we missed the mark during this one.

John Letourneau
General Manager

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Reviewed 17 May 2017

Needed a place to stay on the way home to Atlanata from Jackson Ms. This just "popped" up at the last minute, so we jumped on it. UA Graduation weekend, so we were lucky. Very impressed for the money.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Country Inn & Suites by Radisson, Tuscaloosa, AL, responded to this reviewResponded 19 May 2017

Thank you for reviewing our property. I am glad that everything went smoothly. If you are ever passing through again, we hope that you "pop in" and see us again.

John Letourneau
General Manager

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