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“Friendly Staff and Immaculate Hotel”
Review of Hampton Inn Troy

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Hampton Inn Troy
Ranked #1 of 9 Hotels in Troy
Certificate of Excellence
Reviewed 5 June 2017 via mobile

We stayed at the Hampton Inn two nights while in town for a wedding. We were greeted by friendly staff who welcomed us and made sure we had everything we needed. One of the members in our party left a pair of shoes and clothing in a plastic bag outside by accident. The next day we asked the front desk if they had it and they did. They had removed the contents from the bag and placed them to where they would dry out.

Our room was large and the bathroom was pleasantly large. The shower sloped a little and was slippery and I slipped one time, but I don't think it's anything a shower mat wouldn't fix. The air conditioner worked great! The floor was very quiet and I rarely heard anybody coming and going, including housekeeping.

The staff was eager to please. I would definitely stay here if our travels bring us back through Troy.

Stayed: June 2017, travelled with family
Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, Front Office Manager at Hampton Inn Troy, responded to this reviewResponded 6 June 2017

I would like to thank you for choosing the Hampton Inn Troy as your place to stay. Our staff appreciates you for your business and letting us serve you. We strive to provide the best customer service possible, while making your stay as pleasant as you wish. Your comments are just mere reflections of how we accomplish this mission. Thank you again and we look forward to serving you again in the future!

Sincerely,

Linda Register
Assistant General Manager
Hampton by Hilton Troy
(334)807-5900

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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45 - 49 of 367 reviews

Reviewed 4 June 2017

although i preferred this hotel to the courtyard where i stayed previously i was extremely disappointed in the shower drain issues and dirt stained tub. this was also about $40 more than the courtyard

  • Stayed: June 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank dianerQ7122PZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, Front Office Manager at Hampton Inn Troy, responded to this reviewResponded 5 June 2017

We thank you for choosing the Hampton Inn Troy as your place to stay while visiting Troy. However, we would like to sincerely apologize about the issues you experienced during your stay. Our hotel staff aims to not only meet, but exceed your expectations and we failed to do so this particular trip. To make amends, we would like to extend our 100% Satisfaction Guarantee. In the meantime, I will work to resolve this issue with the hope to better serve you and other guests in the future. Thank you for reporting this incident and we look forward to hearing from you soon!

Thank you,

Linda Register
Assistant General Manager
linda.register@hilton.com
Hampton Inn Troy
(334)807-5900

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017

This hotel was the meeting place for our family reunion. The staff was very accommodating and helpful. The hotel was clean and updated decor. I had an issue with a/c not working properly and staff rectified the issue. We eventually had to get another room and they accommodated us and met our expectations.

  • Stayed: May 2017, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Felicia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, Front Office Manager at Hampton Inn Troy, responded to this reviewResponded 5 June 2017

I would like to thank you for choosing the Hampton Inn Troy as your place to stay. Our staff appreciates you for your business and letting us serve you. We strive to provide the best customer service possible, while making your stay as pleasant as you wish. Your comments are just mere reflections of how we accomplish this mission. We were glad that we were able to resolve the issue here at the hotel.Thank you again and we look forward to serving you again in the future!

Sincerely,

Linda Register
Assistant General Manager
Hampton by Hilton Troy
(334)807-5900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017

The Hampton Inn in Troy is an excellent value. The Hilton brand is very consistent. The hotel lobby and rooms are clean. The staff is friendly and very professional. The staff demonstrates a customer focus. The complimentary coffee and breakfast are very convenient for those on the run.

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kenneth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, Front Office Manager at Hampton Inn Troy, responded to this reviewResponded 2 June 2017

We appreciate your review of our hotel. Happy to hear we met your expectations during your stay. Looking forward to your next stay with us.

Thank you,

Linda Register
Assistant General Manager
Hampton by Hilton Troy
(334)807-5900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

Employees were very polite and helpful. Room was very clean and beds were very comfortable. This hotel is convenient to everything in the Troy area. The location is great for any activity you might attend at Troy University

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank janetg959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda R, Front Office Manager at Hampton Inn Troy, responded to this reviewResponded 25 May 2017

We appreciate your review of our hotel! We were happy that we met your expectations on your stay. Looking forward to your next visit.


Thank you,

Linda Register
Assistant General Manager
Hampton Inn Troy
(334)807-5900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Troy

Address: 103 Troy Plaza Loop, Troy, AL 36081-3014
Phone Number:
Region: United States > Alabama > Troy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Troy
Price Range: €86 - €112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Troy 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Conveniently located near Troy University and the downtown square, we offer the perfect home base from which to explore the city, from shopping and dining to historical attractions. It's all here, just minutes from our comfortable hotel. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn Troy Hotel Troy
Troy Hampton Inn

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