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All reviews pleasant stay at this hotel spoke english convenience store breakfast spread chinese hotels room was spacious beautiful hotel china atm minibar metro concierge
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Reviewed 11 August 2017

It was a big disappointment. Rooms are dark. Refrigerators (even coffee mugs) are locked and can only be opened on request and that take ages. WiFi is really really bad. It didn't work in my room at all. Showers are old and not working properly. Worst is staff. They are really rude. Being a 4 star hotel, very few staff speak English. Staff on the reception behaves as if they are doing you a favour by serving you. It took us half an hour to order our food in the restaurant as nobody could speak English. If you don't pay tips, they will not touch your luggage. I literally left the hotel in tears because of rudeness of the person who was checking out. Only good thing about the hotel is its nice reception area. A big NO!!!!

  • Stayed: July 2017, travelled with family
    • Cleanliness
    • Service
1  Thank sonukalaria00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 15 August 2017

Dear Guest:

Thank you for taking the time to tell us about your experience at Shanghai Baolong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Shanghai Baolong Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Location was not so convenient but since part of a package, transfers were included so didn't make much of a difference to us..overall liked the aesthetics of the hotel and room size was good , mattresses comfortable..all required amenities were provided...breakfast buffet also provided enough vegetarian options too...

Stayed: June 2017
Thank sjn369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 14 July 2017

Dear Guest:

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

Good rooms, very clean and comfortable. Breakfast good for all culture.
Concierge helped with bags. Quick check-in. Location is a little removed from the central Shanghai, but we were on a tour with agency and we have our own bus, because of that it was no big deal.
We had a wonderful experience at this hotel while visiting Shanghai.
Recommended.

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank bojana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 16 June 2017

Dear Guest

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017

While the distance from the Huangpu river to the hotel is a matter of concern, the hotel itself struck us as a very pleasant surprise - nice rooms, well-appointed & spacious lobby, warm staff, quick service, good spread for breakfast, overall cleanliness et al.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank DipuKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 5 June 2017

Dear Guest:

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017

We had a pleasant stay at this hotel. Hotel staff were pleasant and helpful. Good rooms, well maintained toilets, sumptuous breakfast made our stay enjoyable. The hotel has an ATM in the lobby which came in very handy. The nearest metro is about 2 km away and fast food chains are also a little far from the hotel.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank RaghuNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 23 April 2017

Dear guest,

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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