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“Luxury 4 star Hotel with 5 star facilities”

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Baolong Hotel Shanghai
Ranked #163 of 5,206 Hotels in Shanghai
Reviewed 29 August 2016

An exclusive four star hotel with five star hotel comfort and luxury. A big property with rooms up to 22 floor .... a great view to the whole city & suburbs.
I stayed 3 nights in this hotel. I really enjoyed my stay here. I can recommend this hotel for a family, solo, couple, business or a big group tour.
The buffet breakfast is very good with variety of food. The hotel is not very close to the main city area but there are many small restaurants and shops near the hotel.
Hotel staff are friendly and are willing to help you at any time..... but limited to communication in English.

Room Tip: If you are a slow walker or difficulty in walking, please request for a room closer to the lifts.
See more room tips
  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ashok T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 30 August 2016

Dear Guest:

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 256 reviews

Reviewed 3 July 2016

This is good hotel but honestly not 5 star, room sizes are ok but air conditioning absolutely not good in rooms although they install small cooler in the room but not good enough for room cooling. High priced hotel but not near to many things.

  • Stayed: June 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Yousaf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Manager at Baolong Hotel Shanghai, responded to this reviewResponded 6 July 2016

Dear Guest:

Thank you for taking the time to tell us about your experience at Shanghai Baolong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2016

I stayed at this hotel with my family on 2 separate nights during our 7 day tour of China. It is an overall solid hotel and I can say that I had a consistently good experience both times. The lobby is very nice and spacious, with a lounge, some shops, and a restaurant. The rooms are on the small side and feel a bit dated, but they are comfortable and clean. The food at the restaurant downstairs is solid, offering a good mix of Western and Asian cuisines. Location wise, it seems a little removed from central Shanghai, but as we were on a tour with provided transportation, it was not a big deal. Like many hotels of this level, I think it offers a solid value for the money.

  • Stayed: September 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Garland Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Manager at Baolong Hotel Shanghai, responded to this reviewResponded 17 June 2016

Dear Guest:
We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2016

Centrally located, the hotel has all the brick and mortar to make it a great hotel, but lacks heart. The front office was least helpful, the refills in the buffet were ignored, the housekeeping was cold.
The room was medium sized and just about served the purpose of hopping into bed. The view from several rooms I saw were bad.

Room Tip: None of the rooms I saw were great location
See more room tips
  • Stayed: April 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dr P V L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 10 May 2016

Dear guest:

Thank you for taking the time to tell us about your experience at Shanghai Baolong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At BaoLong Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2016

This Hotel is very nice, they have big Lobby. The Staff is very nice and the check in process is smooth. The room also nice and the breakfast also nice and big. The Parking Space for car or bus also big. Recomended Hotel..

  • Stayed: November 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Ferry_Kasenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM5288, Guest Relations Manager at Baolong Hotel Shanghai, responded to this reviewResponded 24 February 2016

Dear Guest:

We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baolong Hotel Shanghai

Address: No.180 Yixian Road, Shanghai 200434, China (Formerly Grand Mercure Shanghai Baolong)
Region: China > Shanghai Region > Shanghai > Hongkou , Jiangwan / Wujiaochang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#48 Best Value Hotel in Shanghai
#146 Luxury Hotel in Shanghai
Price Range: €60 - €79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Baolong Hotel Shanghai 4*
Number of rooms: 321
Official Description (provided by the hotel):
Grand Mercure Baolong Hotel Shanghai is located close to major shopping areas, points of interest and cultural centres, including local attractions such as Lu Xun Park, historic Duolun Road and Fudan University. Capturing the essence of both old and newShanghai, this heritage listed hotel has 372 spacious rooms with a warm and elegant decor. Conference facilities, 3 restaurants and 2 bars make this an ideal destination for business and holiday travellers seeking convenience, comfort and luxury. ... more   less 
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Also Known As:
Grand Mercure Baolong Shanghai Hotel Shanghai
Grand Accor Baolong Shanghai

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