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“Poor Service”

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DoubleTree by Hilton Shanghai-Pudong
Ranked #68 of 5,159 Hotels in Shanghai
Reviewed 16 November 2011

From the time you arrive the disdain of the reception staff sets the tone, a great building in a good trade fair location being ruined by poor management. Breakfast sadly backs this up, with agitated guests trying to attract the attention of non-plussed and under trained staff to get a coffee. Some where this hotel has lost the service ethos. Book elsewhere and avoid the irritation! 4 guests over 4 days with the same view cant be wrong! Avoid this one.

  • Stayed: November 2011, travelled on business
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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795 - 799 of 1,324 reviews

Reviewed 8 November 2011

Clean tidy. Tea coffee in room nice tele. Mini bar iron and board great views. Easy to get around. Taxis cheap. Good overall

  • Stayed: November 2011
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Thank COYMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

Stay there for business for few nights in end of October. The hotel is off the tourist area and the nearest metro station is around 10 minutes walk from the hotel. It was formerly a Sofitel but renamed in beginning of this year. If you are on tourism, don't choose it.

The room is of reasonable size, but the air-conditioning is very noisy. The ventilation fan in washroom is noisy too. I have to turn both of them off in order to get a "good" night sleep. The breakfast is without much choice and the restaurant is noticeably understaffed. No ppl help to clean up the tables. The chef at the egg counter is rude, does not wish to speak but staring at customers. I note in one morning that an Indian customer was standing at the egg counter but his order was not entertained and he could not manage to understand what was happening.

Despite the hotel claims to be 5 star but I think it does not deserve this accreditation.

Room Tip: Don't choose this hotel as it is off the tourism area.
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  • Stayed: October 2011, travelled on business
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Thank KanMacau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2011

Have stayed several times and on my last visit noticed a drop in service standards. The rooms are excellent with great bathrooms and spacious comfortable bedrooms with good views. However, since the changeover from a Sofitel the service has declined. it is often cold and disinterested. Hopefully, this will improve.

  • Stayed: June 2011, travelled on business
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Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2011

The hotel is very well maintained, have excellent room service and house keeping. Hotel have mostly all english speaking staff so no language problems.
Only drawbacks is the location. There are not many places within walking distance, need to take a taxi go around.

  • Stayed: September 2011, travelled on business
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Thank dipeshgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai-Pudong

Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Family Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#66 Luxury Hotel in Shanghai
#80 Best Value Hotel in Shanghai
Price Range: €82 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Shanghai-Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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