We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,223)
Filter reviews
2,223 results
Traveller rating
1,570
488
113
27
25
Traveller type
Time of year
LanguageAll languages
More languages
1,570
488
113
27
25
Show reviews that mention
All reviews the executive lounge people's square nanjing road great hotel people's park walking distance lounge access excellent location breakfast buffet high floor japanese restaurant corner room concierge desk rooms are large fitness center hotel staff business trip
Filter
Updating list...
917 - 922 of 2,223 reviews
Reviewed 20 August 2015

Stayed a number of nights here based on a recommendation. I was booked at another Marriott property in the city and switched here, couldn't have been happier. The location is very close to people's park and the metro there (about 7 minutes walk to the nearest entrance.. though be warned of friendly invitations to tea houses, bars, karaoke, etc since this is a popular tourist area) That's about the worst of it.. the best is the location near the tourist sights and the metro to take you places. It's about 20 minutes walk to the Bund down the shopping street. Just ignore all the friendly invites along the way, they are not dangerous at all.

The property is very clean and quite modern. The rooms are all well equipped, I appreciated the Nespresso machine in the room!

The service at the hotel is spot on. I had an issue with my room and it was resolved immediately without question. Everyone greets you and most everyone has a good command of English.

If you can, book the executive lounge. Not for the great views, not for the good selection of food and drink, but for the amazing staff and service there. The concierge desk is great and the wait staff is wonderful.

The spa is very nice with well equipped locker rooms, enough towels, steam and sauna as well as a pool. The staff there was equally well trained, friendly and helpful.

A superb experience all around, but mostly from the service level. The staff there went above and beyond.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Service
Thank veffekt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 25 August 2015

Thank you for your encouraging comments on Tripadvisor.

It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience.

Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon.

Yours sincerely,
Jessie Zhang
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2015

Excellent hotel with a beautiful view of the city in the night...The hotel is in close proximity to the major shopping malls and the Bund.
The staff & service was superb....
The food served at Inagiku RiBen Restaurant was amazing.

  • Stayed: June 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ClaudioTellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 25 August 2015

Thank you for taking your time to review your recent stay at our hotel on Tripadvisor.

We are very glad that you enjoyed your stay with us, and we appreciate your positive comments on our location and facilities.

We hope we will have an opportunity to contribute to your another Shanghai visit in the future.

Yours sincerely,
Jessie Zhang
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2015 via mobile

Lovely building and clean rooms. Excellent amenities. Staff were very helpful and friendly. Concierge gave excellent restaurant recommendations. Only negative I have is they charge for Wifi access, in 2015 all major hotels should offer included Wifi in room rates.

Stayed: August 2015, travelled as a couple
1  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 25 August 2015

Warm greetings and thank you very much for taking the tie to review our property on Tripadvisor.

Upon reading your survey, we are pleased to hear that you were impressed by our staffs and facilities. Your recognition means a lot to us, and we shall consistently deliver the exceptional service in the future.

We look forward to welcoming you back and exceed your expectations whenever your travels bring you back to Shanghai.

Yours sincerely,
Jessie Zhang
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2015

This was my first experience of being met at the front door, escorted to my room and checked in there. We used the Marriott car service to pick us up from the airport and it was so reasonably priced and convenient. Our room had windows on two sides overlooking the Bund. The view both day and night was spectacular. Breakfast buffet is huge with both traditional Chinese food and Western food. Wish I had two stomachs. Staff was exceptional friendly and helpful. Location is great and walking distance to the Bund, to the Shanghai museum and much more.

Room Tip: We had a room with views to the Bund. Ask for that
  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sa-i44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 17 August 2015

Warm greetings. Thank you for taking the time to share your recent experience at our hotel with us on Tripadvisor.

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your review, we are delighted to know you had an amazing stay with us recently. Your satisfaction in regards to hotel facilities and staff service will be shared with the team to motivate them to deliver outstanding customer service as always.

Thank you again and we would love to welcome you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2015

Like most Marriott hotels this one is very very good. Centrally located in people's square it is close to everything. The service, staff, food quality, rooms, cleanliness and sleep quality are all absolutely superb. A very good hotel choice whilst in Shanghai.

  • Stayed: August 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 12 August 2015

Warm greetings. Thank you for taking the time to share your recent experience at our hotel with us on Tripadvisor.

It is our utmost priority to offer a comfortable, enjoyable experience that goes above and beyond your expectations as our guest. The encouraging feedback such as yours, help us to maintain and improve upon our service to all guests.

Thank you again and we would love to welcome you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews