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Reviewed 31 August 2010

I really enjoyed my stay at this hotel. The rooms are spacious and bright, with fantastic views, a nice, big bathroom and very comfortable beds.
Everything seems to be put together with much love for detail, like the embroidered wall paper in the lobby, and I absolutely loved the phone in the box!
Staff were very friendly and spoke English very well, and quickly helped to resolve the problem I had connecting to the internet, they even checked an hour later if everything was fine. Overall, the service was excellent, from bellboy Henry in his lovely uniform who took care of me and my bags to the waitress serving drinks at "Flair", the fantastic roof top bar at the Ritz, which is definitely a must for everyone coming to or living in Shanghai.

  • Stayed: August 2010, travelled on business
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Thank jm_richter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

Enjoyed the stay. The rooms are elegant, and the view are spectacular. Service is very friendly and courteous. The gym/pool is nice. A few issues:
1) At time of departure, the website had no map or directions, and taxi drivers have no idea where the hotel is (apparently even the address in Chinese isn't very informative). On the way from the airport, we ended up getting dropped off nearby the hotel and then walking a couple blocks with our luggage. This isn't great fun in August in Shanghai after 20 hours of travel. The staff is apparently fully aware that drivers don't know where the hotel is and often can't figure it out from the official address -- this is so easy to fix! Post a decent map and/or directions in Chinese on the website.
2) The bedding is great except there is no top sheet and no light-weight blanket in the room. So, there's the sheet and there's a super-thick comforter. Great for Maine, not so much for Shanghai. Unless of course you blast the AC, but then you just alternate between being hot and cold. No iron either, but they'll press for a price.
3) I liked the staff -- they were genuinely friendly and tried hard to be helpful. On some questions, they seemed to be a little confused (even the conciereges who speak the best English). After they get asked the same question a zillion times, they'll probably converge to the standard of service one expects at Ritz-Carlton, but in the meantime there's still a learning curve.
4) Wireless service is complimentary. But there is no free public terminal on which to check email, etc.
5) Food at the hotel restaurants (we tried 3) was mediocre for the price (some dishes were quite good, but most were just OK), but breakfast was great.
6) Not much seating space in the lobby to wait for visitors, read the paper, or kill time while room is being made up. There's a lot of seating in Aura (and great views), but one feels compelled to buy a $10 drink while sitting there.

  • Stayed: August 2010, travelled on business
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1  Thank xReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2010

Visited this lovely new hotel recently for a meal, and ended up spending a whole afternoon exploring the place! From the stunning rooftop bar and terrace (a must see for anyone visiting or living in Shanghai!) to the charming 1930's Shanghai style uniforms on the bellmen, the Ritz has got this one right.

Location: attached to the brand, spanking new IFC shopping mall, and across the street from the Super Brand Mall and lots of tourist sights, as well as the subway system, one couldn't get a better location in Pudong. The riverfront is a short 5 minute walk away, and I firmly believe that the riverside park there is Shanghai's most romantic place after sunset.

Food: I enjoyed lunch at the Italian / all day dining restaurant, Scena. And what a deal! 128rmb + 15% service charge for a main course off the menu and a delectable anti-pasti and dessert buffet. With fine cheeses, chocolate truffles and a scrumptious variety of ice creams among the many offerings, I couldn't believe the value. The quality, by the way, was top notch. Also toured the Chinese restaurant which has an all you can eat dim sum special for 128+15% and it looked quite nice too. Making dining experiences even more special, these restaurants are 50+ stories up above the city, so views are spectacular. Just be sure to get a table by a good window, as some of the windows seemed to have been damaged during construction and do not offer the most clear views. Finally, the bakery cafe on the 1st floor offers 50% discounts after 7pm I believe, so if you are in the neighborhood, this makes a great alternative to the neighboring Shangri-la hotel's phenomenal bakery evening discount.

Service: From the 1st floor sub-lobby to the 58th floor rooftop bar, staff were smiling and ever so willing to assist. The Ritz Carlton really knows how to train its people! The team at Scena, led by charming manager Luca, seemed to have a 6th sense about anticipating needs. Recommendations were good, and whatever I asked for, I got. Now this is a Shanghai rarity. Even at the St. Regis Shanghai hotel (supposedly on par with the Ritz), if I ask for a piece of parmesan cheese with my dinner, they give me a tiny sliver and say that's all they've got. At the Ritz though, I ask for a bit of cheese, and they gave me several fine pieces fresh cut from the big cheese wheel. Servers Jackdaw, Sean and Elaine were helpful and friendly throughout the meal, and I must say that their enthusiasm and obvious love for their craft made the experience special.

Rooms: though I was not an overnight guest, I did take a room tour and liked what I saw. Floor to ceiling glass windows were a nice place to start, followed by super plush linens and bedding. Everything is new too, and there is something wonderful about sleeping in virgin sheets, wouldn't you agree? This is a polished property with a true sense of luxury about it.

Problems? The only issue I noticed was the situation with the windows. Again, a number of windows were foggy or blurry, and I understand that the owner is working on replacing them now. Not an easy project for a 50+ story property. The club lounge was closed when I was there as all windows were getting replaced, though they told me it would be just a matter of days before reopening.

The verdict: Visit! It's new, it's luxurious, superbly located, blessed with staff members and managers who seem to truly care about guests and enjoy their work, and it's one of those proverbial places we might just write home about. Just remember- after an indulgent meal at Scena, don't miss that 58th floor rooftop bar!

  • Stayed: July 2010, travelled solo
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Thank davitcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2010

I had a great experience in this new hotel and had a very comfortable stay!!!! The staff was super polite and well trained. The location is exceptional and offers easy access from the airport. This is probably the most beautiful Ritz-Carlton Hotel in the group. The roof top bar is fantastic, best view over Shanghai and the Hungpu River! The rooms are huge and really well appointed. Very comfortable beds.

  • Stayed: July 2010, travelled on business
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Thank KulaBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2010

Stayed here for two nights recently and checked into the Ritz Carlton, which is the newest hotel on Pudong.

Pros
- Large rooms
- Great service from front desk staff, bell and concierge
- Amazing view from the 52/F Sky Lobby
- Very modern/luxurious decor
- Amazing Bund-view from my room
- Fast internet (free too!)
- Club lounge food offerings were very elaborate I was there at noon and there were all sorts of desserts, fruits, cookies, anti-pastis, shrimp cocktails, soup, bread, crackers etc... can't imagine what breakfast would be like
- Room design very practical
- Nice signature bath-tub "bowl" that I have never seen before
- Great connectivity to the IFC shopping mall and the HSBC building which is on the same complex (30 sec walk)
- Bottled water during evening turn-down
- Electronically one-touch controlled window shades, lighting from bedside panel
- Beds very comfortable
- Towels fluffy

Cons
- Even when lights are all dark, the light from bedroom side panels and air-conditioning control can be quite bright
- Bathroom amenities can use an upgrade... they used private R-C label, but I would prefer brands that are known for luxury bathroom amenities such as Bulvgari or L'Occtaine

I highly recommend this hotel!

  • Stayed: July 2010, travelled on business
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Thank kceesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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