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“Amazing Ritz Carlton Pudong Shanghai”

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The Ritz-Carlton Shanghai, Pudong
Ranked #3 of 5,205 Hotels in Shanghai
Certificate of Excellence
Reviewed 17 October 2017

My wife and I have just spent along week end in Shanghai at the Rittz Carlton. The staff and service was amazing and the room we had 4622 with a view of the famous Bund waterfront and regarded as the symbol of Shanghai for hundreds of years on the west bank of Huangpu River, was incredible. The Chines and Italian restaurants were both excellent with stunning views of Shanghai. All the staff are very friendly, polite and nothing is to much trouble for them. They truly serve you with a passion and what you to have the best stay ever. My wife Deborah and I would highly recommend this hotel to anyone visiting Shanghai.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank M7391JNkeiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 20 October 2017

Dear M7391JNkeiths

Thank you for taking the time to share your comments and for recommending The Ritz-Carlton Shanghai Pudong to the wider TripAdvisor community.

I was delighted to read that you and your wife enjoyed your stay with us, especially our incredible views and amazing service. It is our highest mission to provide genuine care and a memorable experience to each guest. Thank you also for highlighting our Italian restaurant Scena and our Michelin-starred Chinese restaurant Jin Xuan.

Once again, I appreciate your kind words and our Ladies and Gentlemen look forward to seeing you soon.

Warmest regards

Andrew Houghton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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88 - 92 of 1,785 reviews

Reviewed 16 October 2017

I will recommend the Ritz-Carlton Shanghai to anyone the staff is a delight so courteous and helpful
It’s like staying with loving family members. If you are looking for a home away from home book your next say at the Ritz-Carlton Shanghai

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Sherylin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 19 October 2017

Dear Sherylin M

Thank you for sharing your recognition with the TripAdvisor community.

I was delighted to read you and your family enjoyed staying with us and thank you for highlighting the exceptional service you received from our Ladies and Gentlemen. I shared your kind words with my team this morning.

Our Ladies and Gentlemen look forward to welcoming you back in the near future.

Warmest regards


Andrew Houghton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

This was our second time to Shanghai, but our best hotel stay there! The service, the staff were amazing!! Will definitely stay here again when we return! we stayed club level. The service was impeccable! We loved Scena the Italian restaurant. Candace, Kevin, and Jack were all a great help! Wish I could remember the rest of the fabulous staffs name! Many thanks to all of the staff for a wonderful stay, and our room was beautiful and clean! Will return!

  • Stayed: October 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank ann marie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 17 October 2017

Dear ann marie k

Thank you for choosing The Ritz-Carlton Hotel for your recent stay in Shanghai, and thank you also for your amazing review.

I am pleased to learn that you enjoyed the service provided by our Ladies and Gentlemen, especially Candace, Kevin and Jack as well as the Club Lounge and Scena teams. I have passed along your compliments to them.

All our Ladies and Gentlemen look forward to welcoming you back very soon.

Warm regards

Andrew Houghton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

This is the second time I have been here, a friendly and sweet welcome from Miss.Skye Lu. No matter the order take or wine serving, fast and considerable, I like the Italian food here, as I operated a Italian restaurant before. Here is so perfessional and traditional taste. The price of food is okay, the wine is a little bit expensive than average check around Shanghai. Still valuable...

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mingle6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 17 October 2017

Dear Mingle6

Thank you for returning to our hotel and for sharing your valuable comments with the TripAdvisor community.

I was delighted to learn that you received a friendly and warm welcome from Skye, and thank you for highlighting the professional service and traditional Italian foods at our Scena restaurant.

We look forward to welcoming you back in the near future.


Warmest regards

Andrew Houghton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

This is my third visit to this exceptional property this year. Each time, I am truly impressed by the rooms and public areas. They are spectacular. The same must be said of the views that the hotel commands at the top on one of Shanghai’s tallest buildings.

The spa is very nice. It has a very serene atmosphere, and the treatments exceeded my expectations. Emma, the spa manager, was particularly warm and helpful for me, and I sincerely appreciate her hospitality and willingness to be so kind.

Room service was also wonderful. A very tasty burger gave me a new lease on life one night. :)

I’d also like to take a moment to highlight the wonderful afternoon tea service. The scones, savories, and sweets were all top notch and delicious. Once again, I was shown service that far exceeded my expectations from the lovely Denny in Aurora lounge. She brought me newspapers and was nice enough to even package up the things i did not eat (and toss in a couple extras of my favorites) for me to take with me on my late flight.

Lastly, I would say that the concierge team is highly skilled. In particular, Mike is man who gets things done. Also, his English is truly perfect, so if you even find yourself needing to explain or request something complicated to explain, I suggest seeking him out. He will take good care of you.

Thank you all for another lovely stay!!!

Stayed: October 2017, travelled solo
Thank RamblingRazorback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 20 October 2017

Dear RamblingRazorback

Thank you for your loyalty towards "The Ritz-Carlton" brand" and for taking the time to share your wonderful reviews with TripAdvisor Community.

I am proud that our Ladies and Gentlemen created memorable experiences for you throughout your stay, and I especially thank you for recognizing the personalized and attentive service provided by Emma, Denny and Mike. Your kind words have been shared with my team.

All our Ladies and Gentlemen look forward to welcoming you back soon.

Warmest regards

Andrew Houghton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#6 Family Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#198 Best Value Hotel in Shanghai
Price Range: €241 - €538 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Official Description (provided by the hotel):
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai

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