We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (788)
Filter reviews
788 results
Traveller rating
574
163
30
13
8
Traveller type
Time of year
LanguageAll languages
More languages
574
163
30
13
8
Show reviews that mention
All reviews kids club beach bar treetops restaurant meal plan kids pool kids eat free family holiday ocean view bure tia's treehouse school holidays fish banana boat ride kids buffet beach games local school young families meal package
Filter
Updating list...
408 - 413 of 788 reviews
Reviewed 26 October 2013

Malolo Island resort is an awesome place for kids. We could barely get our 8 year old out of the kids club. The kids club workers were absolutely fantastic and they did heaps of interesting, unusual and environmentally and socially aware activities he loved, including several banana boat rides, clean up Malolo day and half a day at the local school. The times to drop off and pick up we're completely confusing to us and we missed pick up a couple of times on the first two days. It's a recurring theme with this resort - confusion...more about that later...

The spa is lovely. Pricey as usual for a resort but not outrageous. They laid out a beautiful 'happy birthday' sign in leaves and flowers on the floor for me when I had a treatment on my birthday! The treatment rooms are sheltered but open to the forest which is lovely. I bought some Pure Fiji face cream and serum which contain dillo cream - apparently the new oil in fashion. It smells pretty awful though, like burnt Chinese medicine. If you are still prepared to try it despite the smell, it's also slightly cheaper in town and at the airport.

The Bure rooms have been recently refurbished just before the recent cyclone which they seemed to have survived. They are basic island style - no TV, internet in the rooms - but they are spacious and all of them are right on the beach, literally 15-20 metres from the water, so terrific views and super easy access. Except Bures 5, 6 and 7 which are behind the water sports Bure. If you love water sports and don't care so much about views, it's not a problem. You can still see the water from these Bures but the view is not unobstructed.

The rest of the resort has virtually been rebuilt after cyclone Evan. It's lovely, being brand new, with a large adult only area. It's designed in a colonial style, which is an odd choice for Fiji given the colonial history, but still... looks nice.

There are essentially only three places to eat. The beach bar, which has terrific views of the ocean, the terrace restaurant which is an expansive area that has a different themed dinner buffet (as well as the breakfast buffet each day) and Treetops, an adults only restaurant. The service and food at both of the first two of these restaurants is mediocre at best. The beach bar has the advantage of the views - and happy hour each day. The terrace has no such advantage. It's a sparse space with no soul. Bright white walls, lights turned up full, few decorations on the walls.

If you are on a meal plan adults can eat at any of these restaurants - buffet or three course meal. The meal plan is probably worth getting. We got a two meal plan, though, breakfast and dinner, then just ate a lighter lunch at the beach bar, which turned out to be cheaper than adding the third meal into the plan - unless you are a big eater. If you are on the kids eat free package, the kids must eat at the Terrace and only from the fairly limited kids buffet (or you can pay for a normal meal for them at the Beach Bar or get a kids meal plan for them), but you can sit with them while they eat, or drop them off there for dinner and the kids club will make sure they are fed and then take them to evening kids club til 9pm.

Treetops restaurant, on the other hand, is amazing. Service is great and the food is among the best we've eaten anywhere. We didn't try here til about 4 days before we left but wished we'd just booked into Treetops everyday! Make sure you book a table, we missed out one night for booking too late. You can book a lovely private dinner on the jetty or beach, which is also great. There's an extra charge, but for a special occasion or a treat, it is worth it!

There's one major problem with this resort: the management. They are nowhere to be seen, unlike every other resort we have ever been to. I'm taking about the big managers, not the day to day managers who really are doing the best they can within the chaotic systems they have to work with. The only person from the senior management team we saw around the resort was the PR manager, who seemed to spend all of her visible time in civvies, entertaining friends - not really a great look. We didn't see her mingle, talk to or engage with guests at all. The food and beverage manager was so lovely when we talked to her at Treetops, but she was tied up trying to sort out the restaurants, so that was the only contact from the senior management team we saw (let alone encountered) in our entire 10 day stay.

They seem to have very few systems in place to support staff and way too many rules. For happy hour cocktails were reduced price, except those on the specials board, some beers reduced but not others, and none of this very clear. Meal plan rules and kids club timetables were confusing. Took us days and a hundred questions to the front office to work it out. Little things that meant you have to think and plan and figure out stuff yourself, which is the last thing I want to be doing on a resort holiday!

Despite this, most of the guests, including us, seemed to be having an enjoyable time. And of course, the Fijian people are just amazing. Among the friendliest, kindest, most patient people on the planet. Half the staff come from the island so they have a real pride in the resort.

I hope they can fix the restaurant issues, simplify their rules and the resort senior management team makes an effort to engage with guests. Would make it a 5 rating, instead of the 3.5 I wanted to give it (rounded up to a 4). We'd go back, but will probably try to book somewhere first else next time.

Stayed: September 2013, travelled with family
12  Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013 via mobile

We have just stayed here for the second time and there will be more holidays here for sure. What a beautiful tropical paradise with the most beautiful gentle people. They must all be congratulated for putting in so much hard work to get Malolo up and running again after the cyclone. What they have achieved in 7 months is amazing. The new restaurants and arrival area are just beautiful. The bures are very very nice and spotlessly clean and so close to the beach. You can do as much or as little as you want from snorkelling to lazing in the hammock or drinking beautiful cocktails at the beach bar, kayaking and much much more. The Kids Club and Nanny service are first class. I could go on and on but I think you will have gotten the message that this is a very beautiful special place. Do yourself a favour and shout yourself a holiday here, come for at least 7 nights as anything less and you will be wishing you could stay longer. I highly recommend Malolo Island Resort and guarantee you will be wanting to return again and again. Can't wait to return. Thanks for another fabulous holiday.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Allymacklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

Have recently returned from a wonderful 3 days at Malolo---- simply heaven.We had a family Bure-we had 4 adults and 2 children.No.10 was our amazing family bure- must be the best bure there! So close to the beach, so close to the Beach Bar-especially when the Happy Hour for half price drinks was on! In fact even close to the pools.Everyone very accommodating and friendly.Kids club great and babysitting even better for my daughter who had a 16 month old baby.we even managed to have some night meals without children! Bure extremely comfortable and heaps of room.Great having 2 bathrooms, everything very clean.However be careful in the showers as once you soap yourself up the tiles in the shower were very very slippery - we ended up putting a towel on the floor to stand on.Staff wonderful and nothing too much trouble.You must visit Leilani's Beauty Spa.This is a must for the ladies- you won't regret it.Had an amazing facial by Etta.Very easy to lie on the cane lounge on the verandah of your bure and watch life passing you by.Thanks to all at Malolo for a wonderful holiday - Vinaka!!!!!!,

Room Tip: Try to get Family Bure no.10- perfect position!
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Deliaann43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We thoroughly enjoyed our 5 night stay. The staff are obliging and contribute to the friendly atmosphere of the resort. There were plenty of free watersports to keep us busy when we weren't relaxing by the pool/bar/beach. We also took 3 paid snorkelling excursions - well worth it! Free wifi is available in the beachside bar if you need it. Remember to pack carefully - as supplies at the resort shop are limited (and expensive). The food is OK - but nothing too special.

Room Tip: We had an Ocean View Bure. It had beds for 4, but was pretty cosy for the 3 of us (2 adults and a 9 year old). Our bure (#9) was close to the beach front bar - which meant we were able to pick up the free wifi (we didn't notice too much noise).
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

We have just returned from five magical nights on Malolo Island, after spending five nights on the Coral Coast.

I would describe the location and outlook as paradise on earth. The Bures are immaculately clean, interiors in calm, neutral tones and the view from your little porches - oh my, just glorious. I had to pinch myself at times the beauty was so overwhelming. I had sweet, viivid nightly dreams due to the luxurious comfort of the bed, combined with the sound of waves gently lapping the shore. The bathroom was spacious, and the shower had wonderful water pressure. The children's bed was also very comfortable - sound sleeps every night. Decent tea and plunger coffee was a lovely touch, though it would have been good to have been provided with some complimentary bottled water (as experienced in other Fiji resorts).

The new restaurant building is stunning - British colonialism in style. You could be at Raffles Singapore, or Jamaica! Whilst beautiful, the main dining area was a little warm at times, the ceiling fans just managing to cool things down a little. The Terrace Bar and Restaurant is in a stunning location, with cool breezes and a lovley, casual atmosphere.

The food at times was a little hit and miss. The sides offered at the Terrace Restaurant were much smaller than expected, and there could be more varied daily choices at the breakfast buffet. We dined at the Treetops Restaurant towards the end of our stay - only wished we had done this sooner! Fabulous. Simply fabulous. The food was lovely, the atmosphere a delight, the space exuded tropical elegance. Highly recommend this experience.

The Kids' Club was excellent. Our 11 year old daughter loved, loved, loved it. She experienced many adventures, including a fishing trip in a boat, right out to sea, and a lovely trip to Mana Island to see turtles. The staff in the Kids' Club are so kind, caring and accommodating. Our daughter also won a banana boat ride at a bingo game, the banana boat ride being declared the highlight of her stay (again, it went out to sea!).

The staff were in the main really lovely and friendly (though not quite at the standard we experienced at a Fijian Coral Coast resort). We did find that some information provided was inconsistent, and hence a little confusing, particulary in relation to meal plans. Generally though, most staff went out of their way to make our stay pleasant.

Despite there being a few small areas needing improvement, Malolo works its magic on you.
To be able to swim just metres from your Bure, and feel like you are in a giant aquarium, surrounded by fish, is extraordinarily special. The view, and the colour of the sea before us, will stay in my memory forever. The small size of the resort makes you feel part of the "Malolo family" and like you have indeed truly come home. Our stay was so beautifully enhanced by the wonderful people we met (both guests and staff). We have left seduced by Malolo's charms, and hope to return for more some time soon.

Malolo is quintessential Fij. At its best.

Bula and Vinaka!

Ulu family,
Sydney

Room Tip: We were in Bure 29, a small walk from the terrace bar. It was beautifully quiet, with the water just metres ahead. Highly recommended.
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank gamahoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews