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“October Getaway”
Review of Phoenix IV

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Phoenix IV
Certificate of Excellence
Reviewed 16 November 2017

Always come down in late October for a week to hang out with friends who also stay in Phoenix IV.. Had a great time !!! Loved our condo, & hopefully we can book the same one again next year.. We try to make it down there at least twice a year.... I highly recommend you to friends when they are looking for a place on the beach.... thanks again for a great time. Jane & Bill Whitfield, Trussville, Alabama

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IV, responded to this reviewResponded 22 November 2017

Thank YOU for being such wonderful guests!!! We truly appreciate you all!!! We can't wait to see you again soon!!

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3 - 7 of 264 reviews

Reviewed 31 October 2017

This was our 2nd time staying in the condo. Last year was great. This year, the hurricane did a little damage to some of the condos, including Phoenix 4. The maintenance crews were working to repair damages on the balconies but what I didn't like was, we had to pay full price for our room and had to deal with maintenance crews coming and going through our room while we were there. I felt like they should have moved us to a room where work wasn't going on, and or gave a discount or something for the room. That is my only complaint. We couldn't go out on the balcony or enjoy the view of the beach due to work being done on it.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank DanielTeague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IV, responded to this reviewResponded 16 November 2017

Hi Daniel,

Thank you for your review. Hurricane Nate was a hindrance all along the Gulf Coast, and in anticipation of such issues Brett-Robinson offered our guests full refunds for the money paid toward their vacation, or the opportunity to reschedule their stays as we ensured the safety of the properties. I hope your next trip to the area will be tropical weather free so you can enjoy the beauty of the sugar white sands!

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Reviewed 24 October 2017

Well we stay here every year, but this year was a different experience for us. There was a ton of construction going on on our building, no one notified us. Also, it was DANGEROUS. There were pieces of concrete and metal falling all over our balcony. And not one person CLOSED our balcony, they left it open. However, I would not allow my kid outside bc it was such a hazard. I called and talked to two managers and I basically got $150 back out of a 10 day/9 night stay that cost me almost $1500. Everyone that was there and saw what we were dealing with said that they would have asked for a FULL REFUND. And instead, we got $150. We won't be renting again.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank janie_rager3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IV, responded to this reviewResponded 16 November 2017

Janie,
I apologize for your inconveniences. Brett-Robinson sends email correspondences to all our guests if there is to be construction during your stay. I apologize if you did not receive such correspondence. It is necessary for the buildings to undergo certain projects in order to keep them beautiful for our guests. We hope that you will give us a chance to earn a 5 bubble review on your next trip to the area.

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Reviewed 10 October 2017

The condo we rented was in poor condition. The bathroom sink faucet aerator was defective and would splash water in the sink with such force that the front of your clothes would be soaked. The kitchen cabinets were so dirty that the cabinet doors would stick because of grease buildup. The vent hood filter appeared to have never been cleaned. The vertical blinds had slats missing and were difficult to adjust. The decor was out of date. The plastic flowers and plants were so old that they were falling apart. Unit is in need of a complete remodel.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank terrykN8863HZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IV, responded to this reviewResponded 17 October 2017

Terry,
Thank you for reviewing your stay at Phoenix IV. Unit 4052 is currently undergoing a remodel and the issues you have mentioned will be addressed. We hope you will visit us again soon.

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Reviewed 10 October 2017

A new beginning. I lost my husband 10/25/17. I have been afraid to step out of my comfort zone. I reconnected with my friend and she gave me the strength to step. Out and take control again. It was a success .

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IV, responded to this reviewResponded 13 October 2017

Thank you for the 5 star review Mary! We are glad to hear we were able to help you out during a trying time!! We hope to welcome you back again in the future for another relaxing and successful beach getaway!

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Additional Information about Phoenix IV

Address: 24250 Perdido Beach Blvd, Orange Beach, AL 36561-3085
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #15 of 42 Speciality Lodging in Orange Beach
Price Range: €221 - €487 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phoenix IV 3.5*
Number of rooms: 53
Official Description (provided by the hotel):
Relax on the beach with all your needs taken care of at Phoenix IV (Phoenix 4). Phoenix IV condos offer supreme beach comfort, plenty of space, Gulf-front views, and amenities to spare that will ensure you have a wonderful vacation at your home away from home. With condos able to sleep as many as 10, Phoenix IV is a great place to reunite with friends and family and have the space to enjoy a beach vacation under the same roof. In addition to the beach, Phoenix 4 offers indoor and outdoor pools, along with a children's pool, and hot tubs and saunas for some rest and relaxation. Phoenix IV Orange Beach is close to all of the great entertainment, shopping, and restaurants of Orange Beach and Gulf Shores. Be sure to try the great seafood for which our region is known, from delicious red shrimp to snapper and grouper. Check out the local fishing scene in one of our fishing charters, or go dolphin-watching to see those beautiful creatures in action and make memories for a lifetime. The building is located 4 miles east of Hwy. 59. A full-time, on-site staff is available to all Brett/Robinson guests. ... more   less 
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Also Known As:
Phoenix Iv Hotel Orange Beach

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