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Reviews (284)
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All reviewsbrett robinsonthe kitchengreat viewgreat condovisiting orange beachlocation was perfectstay there againfamily vacationworking orderseveral yearsthree bedroomgirls tripchecking ineasy accessexcellent stayshort walk to the beachgreat vacation
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Reviewed 10 October 2017

The condo we rented was in poor condition. The bathroom sink faucet aerator was defective and would splash water in the sink with such force that the front of your clothes would be soaked. The kitchen cabinets were so dirty that the cabinet doors would stick because of grease buildup. The vent hood filter appeared to have never been cleaned. The vertical blinds had slats missing and were difficult to adjust. The decor was out of date. The plastic flowers and plants were so old that they were falling apart. Unit is in need of a complete remodel.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank terrykN8863HZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IV, responded to this reviewResponded 17 October 2017

Terry,
Thank you for reviewing your stay at Phoenix IV. Unit 4052 is currently undergoing a remodel and the issues you have mentioned will be addressed. We hope you will visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

A new beginning. I lost my husband 10/25/17. I have been afraid to step out of my comfort zone. I reconnected with my friend and she gave me the strength to step. Out and take control again. It was a success .

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IV, responded to this reviewResponded 13 October 2017

Thank you for the 5 star review Mary! We are glad to hear we were able to help you out during a trying time!! We hope to welcome you back again in the future for another relaxing and successful beach getaway!

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Reviewed 19 September 2017

We had the most amazing time staying at the Phoenix Iv. Not only the awesome location in orange beach,but our condo! We felt right at home! The condo was clean and had the best view of the beach. The staff was kind and courteous, always. One of the employees (Sandra) greeted us each morning before leaving the condo, she offered great advice for the best locations to get souvenirs, restaurants, etc). She would even play around with our children(they loved her!) We have two children under two so to have a place that felt like home was just amazing. We will definitely be visiting again!

I should add we started this trip off renting another condo down the street and it was just awful, it was so dirty, we even found baby cockroaches in the bathroom. Needless to say,We cancelled our stay immediately and found this gem ( the Phoenix iV) that very morning. I am SO GRATEFUL WE DID!! Five stars 100% if rate it higher if I could!! Thank you for such a delightful stay!!

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank chelsea_hendren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IV, responded to this reviewResponded 23 September 2017

We LOVE hearing reviews like this!! Thank you so so much for being our guests!! We are thrilled to hear that we became your home away from home during your time at the beach!!! Come back and see us again soon!!!!

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Reviewed 19 September 2017

I usually stay in the Phoenix Condos every year and it usually great, but this year was a little different, not bad but was a little disappointed with hot tub not all jets where working and way to full cause when I sat down it was up to my nose.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank mmount44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IV, responded to this reviewResponded 21 September 2017

Thank you for reviewing your stay! I have forwarded your comments about the hot tub to the department manager so that he may be aware of the jets not working. We hope that you will come back and visit us on your next trip to the beach

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Reviewed 19 September 2017

Great room and view! Walls were a bit too thin. We could hear everything our neighbors above and next to us we're doing. Also, at least one of the elevators broke down daily. For a 15 story building, that is unacceptable.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank OffSeasonVacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IV, responded to this reviewResponded 23 September 2017

Thank you for the review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to upgrade and enhance our property. Thanks again!! We are happy to hear that you all had a great stay with us!!! Come back and see us again soon!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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