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Reviews (558)
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All reviewstop floorsky loungefront deskmardi grasdowntown historic districtdauphin streetthe hotel stafftwo blockshotel restaurantmobile bayparking garagebars and restaurantsgovernment streetroom was largecruise terminalmobile alabamawould highly recommend this hotel
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19 - 24 of 558 reviews
Reviewed 22 November 2017

We used this hotel for a wedding room block along with another in Mobile. The Holiday Inn was excellent. All of my guests were happy with EVERYTHING!!. The hotel front desk was very accommodating and they all had a great time. The other hotel was nothing but problems and complaints. Thanks Melissa for everything!!!!

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lsternberger0413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2017

I have absolutely nothing but good things to say about the hotel itself, rooms, or dining staff. However, the desk staff is in serious need of training. Our family booked five rooms for five couples going on a cruise together. We traveled with another family couple and were the last to arrive. We were told there was only one room left. No desire to help, no "I'm sorry, let's see what we can do" just "Well there is just one room left." Turns out a sister that arrived earlier had already checked in the couple traveling with us. The next morning, my wife and I were eating in the dining room and when she went to the rest room in the lobby, the door was blocked by a large table. She went to the desk and told them the problem, and was told, "That's the only rest room we have." No reason given for the blockage, no apology, and very curt answers. Honestly, we travel a good bit all over North and South America and I will categorically say that the desk staff (both evening and morning shifts) were the rudest I've ever experienced. The girls in the dining room were excellent however.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mthompsonark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded 18 November 2017

Dear mrthompsonark, First and foremost, we wish to thank you for being our guest at the Holiday Inn Mobile Downtown and sending the feedback regarding your stay. Please accept our sincere apologies for the inconvenience and frustrations you experienced. We’re extremely disappointed that we did not measure up to your expectations and embarrassed by our performance. Apparent from your comments this concerns us a great deal for our goal here is to provide superior accommodations and excellent service to all our guests. We will not make excuses for the shortcomings but wish to assure you that this is not typical of the service we provide and again offer our apologies. Thank you again for your comments. Please know that we value your patronage and I hope that you allow us the privilege of serving you again.

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Reviewed 9 November 2017 via mobile

The lobby is beautiful! The room they need to update the carpet is old and we had to let the hot water run for about 3 mins before it got hot to take a shower. We stayed on the 16th floor. On the backside so not much of a view. We went to the restaurant on the 17th due to the pics on website looked like it was a nice romantic restaurant. Yes, it does look like the pics but it is more of a bar atmosphere. The food was not very good. It was made at the restaurant in the first floor and brought up to us via elevator by waitress in a roll around cart with the tops over your plate like in the hospital. Not very romantic .

Stayed: November 2017, travelled as a couple
1  Thank 448clarisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded 10 November 2017

Dear 448clarisan, Thank you for your review and candid comments on your recent stay here at the Holiday Inn Mobile Downtown. Please except my apologizes for our failure to provide you the level of service you are accustomed to. I have forwarded your comments onto the operator of the restaurant in the hotel for his review on your comments on the food quality and presentation as this is not to level of service we pride ourselves on. Again, please accept my apologies.

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Reviewed 6 November 2017

This hotel is always friendly and customer service oriented. This is my second stay at the hotel for snooze and cruise. Contrel, our shuttle bus driver is just the best. If anyone wants to win his affections, buy him an orange juice. He loves them.

This stay, I mentioned to Randell that it would likely be more efficient if they would note the check in times of those wanting to ride to the port. He made sure we got on the first shuttle, because our check in time was very early.

The lounge on the top of the hotel boasts amazing evening views. We will surely go up there again for a night cap

Thank you Contrel, Randell, and all the staff for always making us feel so welcome. We'll be back for our next cruise in January. You are part of our cruise journey each time we sail out out of Mobile.

  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
9  Thank luvscruisin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded 10 November 2017

Hello luvscrusin, Many thank you's for your recent Five Star review of the Holiday Inn Mobile Downtown, and for being a loyal guest. I'll be sure to pass your kind comments onto our shuttle driver Contrell, you are correct in noting that "he's the best" (and one of a kind!). Thank you again, and we look forward in welcoming your back on your next cruise trip.

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Reviewed 22 October 2017

Outside of the property was a turnoff, the dumpster was leaking foul odor. Hotel is a good night stay for all types of travel. The staff helps with all your needs and you have a clean place to sleep. We enjoyed walking downtown, lots of places to eat. We stay on the 11th floor.

Room Tip: Higher floors are quiet. 11th floor.
  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RJPhillips284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, General Manager at Holiday Inn - Mobile Downtown/Historic District, responded to this reviewResponded 24 October 2017

Dear RJPhillips284, Thank you for your recent review and for your candid comments on your recent stay. I wish to apologize for horrible arrival experience and we are in the process of having this corrected. I'm pleased that the remainder of your stay was to your satisfaction and that you had the opportunity to explore downtown and the many great restaurants and shops Mobile has to offer.

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