I am beginning to despair for this branch, now the bigger 'shop' has opened on the other side of undeveloped square! There used to be free daily delivery of selection of bread/cakes for breakfast(inexpensive gesture), but has now stopped!! I used to store my carton of fresh milk in the staff fridge to make tea/coffee after my day trips, but now the fridge has gone! The WiFi used to be reasonably 'OK', but now was almost at dial up speed! One used to be able communicate with the hotel via emails, but now that's out of the window, because no-one looks at its inbox, which I suspect no-one was capable of forming an English reply in the admin support! As for TV channels, I thought there used to some satellite channels plus the normal Malay channels, but now only there only the TVB channel and a grainy Singapore channel, you do feel cut off from the rest of the world if you don't understand Malay!! This branch has the feel of an abandoned sibling, to its newer bigger branch.
The only saving grace for this hotel was the cleanliness through out the hotel and the fully working AC, but with a noisy MCB unit. I was quite disappointed for my recent stay at this hotel, next time I will try the bigger branch again.