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All reviews pink pony pub bunk beds slow elevator have stayed here several times full kitchen walking distance sleeper sofa perfect location small pool half bath stay there again great view enjoyed our stay staff was very friendly and helpful bedroom condo restaurants and shopping coffee pot
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8 - 13 of 791 reviews
Reviewed 25 October 2018

The rooms are average. Definitely worth staying for the price compared to a condo and the other fees. They need some renovation to take place. Elevators are slower than a 3rd world country. The kitchens are fully equipped with everything you need for a big breakfast or quick lunch.

Stayed: October 2018, travelled with family
Review collected in partnership with this hotel
1  Thank wahooe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel, responded to this reviewResponded 26 October 2018

wahooe: We certainly hope you had a better than average beach vacation with us. We offer an affordable stay for many couples and small families. With any beach side complex, we are always working to update and maintain the building and offer comfortable accommodations. Please come back and see us again.

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Reviewed 25 October 2018 via mobile

201 Phoenix, we called got a great rate for a suite that sleeps 6.
1-1/2 bath was a surprise, king bed ok, not bad, not the best comfort. Everything else great, kitchen was fully stocked.
Coffee pot, crock pot. Etc.
Top floor , quiet, wonderful views.
Nonsmoking including balcony.
We are nonsmokers and reported smokers near us, ruining our fresh air. Reported to office and within 5 minutes was taken care of. Not a problem.
Wonderful stay. Will stay again.
Could walk to all restaurants and shopping. Sports bar and paved sidewalk next to us. Perfect.
Suz, TN

Stayed: October 2018, travelled as a couple
1  Thank Suzhorses-Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2018

We were in 706 October 2018.
Location on the beach and literally at the heart of the Gulf Shores strip is the selling point of this property. Beach is amazing. Hercules rents folding chairs and umbrellas for $35/day. Literally touches the Pink Pony and Hangout, walking distance to Mikee's and the souvenir stores with the shark and octopus. The rooms are efficient with beautiful ocean views and decent sized balconies. Our kitchen had details like a corkscrew and cheese grater and ice maker (slow and loud) in the refrigerator.

Rooms are clean and there is dish tv with a blu ray player.
Wifi is okay but randomly drops out.

Downsides:
Only one night stand on the king bed is strange
Bath and a half are functional but very out of date and small
Beds were odd: no fitted sheets over a mattress that am guessing was nearing a time of replacement.
WORST EVER: Y'all got to fix the elevators!! Call buttons don't work. Wait 5-10 minutes makes you decide to tackle 5-10 flights of stairs to get to your room. Select a floor and have the machine ignore it and go the opposite direction? Get my luggage inside and have it refuse to move? Go to a different floor to call the elevator to the floor where your luggage cart is? Everyone agreed the worst experience was getting to and from your floor. Consider 2nd/3rd floors first just in case.

It is clearly not as nice as other Phoenix properties and I did miss having a washer & drier.

In spite of the elevators I'd recommend this as a budget option for your Gulf Shores experience especially if you have young kids to use the bunk beds in the hall.

Room Tip: beach view, beach access, bunk beds, full kitchen, walking
  • Stayed: October 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank possum55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2018 via mobile

Great location right in the Beach near shops and restaurants. The room was equipped nicely. Very friendly staff and was very prompt on fixing any concerns or questions that I had. My only complaint is how slow the elevator was and that the call buttons didn't always work. But overall it was a great stay, which made a great vacation.

Stayed: October 2018, travelled with family
Thank Mike331976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this reviewResponded 24 October 2018

Thank you for letting us know about your stay. We are glad to know that you had a great vacation and we hope to welcome you again soon!

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Reviewed 20 October 2018

My grand daughters requested “on the beach” as their one request. Our hotel was located in a very handy location near restaurants, beach & shopping. This made two girls very happy ! We hop to return soon.

Room Tip: The sofa was a little uncomfortable! Only choice as second bed was geared for children (short bunks).
Stayed: October 2018, travelled with family
Review collected in partnership with this hotel
Thank 124jarmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel, responded to this reviewResponded 24 October 2018

Yay! Glad we could help with the girls request. Thank you for the nice review.

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