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“Must visit!”
Review of Senses Hotel

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Senses Hotel
Ranked #10 of 235 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed 3 weeks ago

I went for lunch with friends. Excellent service, delicious food. The platter included Indian, Chinese & Continental dishes. Every item done to perfection. The prime location of Senses is another advantage.

Stayed: November 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank 882sonalic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 1 week ago

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members.

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you.

We have noted your feedback and will ensure better training of the person who was there and non repetition of the same.

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We look forward to welcoming you back again.

Regards

Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (384)
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6 - 10 of 384 reviews

Reviewed 4 weeks ago

Slightly dingy hotel. Not able to provide emergency USB adapter. Cabs booked through hotel are invariably late. Food is OK though I guess. Shower is open/not covered. Kazzilion switches to find to turn off the lights at night, hidden everywhere.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank JoeTOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

Pros:
1) Nice property, clean rooms , contemporary look
2) Very nice breakfast-many options and all tasted good
3) Nice restaurants close by

Cons:
1) We were locked out at 11 pm for 30 min. Even their master key won't work. Neither the manager nor the staff apologized. They treated is a normal event. Any other hotel would have waived some charges for the inconvenience.
2) We ordered dinner since the breakfast was good. But the food tasted horrible and stale. The vegetable manchurian I ordered was bitter and recipe for food poisoning. The fried rice was not good either.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gautam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

I have been a regular guest at Senses but this has been my longest stay among the enormous options to check in, but my preference has always been here.

The services are so good that you feel like a king(i mean it) ..v good,lot of travellers do not narrate their experience but i would like to share some.

I do not crowd the world with itineraries,its just a vacation for me here..at the most affordable cost and worthy services,this place should be rated the best.

The pleasure of staying here is awesome where you do not need to call up or ask for any service...very professional with the best of experienced staff around..appreciate their efforts,though this felicity is always almost abated by the reflection that with whom we are most pleased to share this experience are not permanent...people leave but places stay.

I would personally thank and compliment Trisha,Dipak,Ronny and their team for their outstanding and sky high services provided to my family during our stay..Richard,Sandip,Shagnik,Shubhadip,Shontu - had a great time with you all at Liqua,hopefully i would recount and rejoin the small talks and adventures with you guys soon amidst the simultaneous cacaphony of the music.

Super efforts for the whole staff...thanks for giving me all the happiness during our stay,i do not know whether i will be remembered as reputation is just a meteor,but definitely meet you all soon.

Stay blessed,Cheers!

Stayed: November 2017, travelled with family
Thank souvik2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 1 week ago

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members.

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you.

Our staff members Trisha,Dipak,Ronny, Richard,Sandip,Shagnik,Shubhadip,Shontu are tremendously encouraged as their efforts are recognized and appreciated.

We look forward to welcoming you back again.

Regards

Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Just good for an overnight stay..Location wise good but not very clean (linen and room walls). Buffet was good. Staff was very friendly..WiFi speed was good. A/C was bit noisy in my room - not sure about other rooms.

Room Tip: Room interior walls maintenance is something i always find appropriate benchmark to gauge any hotel...
See more room tips
Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank kamariswami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesHotel, General Manager at Senses Hotel, responded to this reviewResponded 1 week ago

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members.

We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you.

We have noted your feedback and will ensure better training of the person who was there and non repetition of the same.

Our staff members are tremendously encouraged as their efforts are recognized and appreciated.

We look forward to welcoming you back again.

Regards

Ryan Patrao
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Senses Hotel

Address: DN - 26 Salt Lake Sector V, Kolkata (Calcutta) 700091, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Kolkata (Calcutta)
#19 Best Value Hotel in Kolkata (Calcutta)
Price Range: €71 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Senses Hotel 4*
Number of rooms: 105
Official Description (provided by the hotel):
Senses, a new age business class hotel located in the heart of the new commercial, IT and business district Sector V, Salt Lake in Kolkata. Well located for access to the airport, shopping and key business houses. 'Senses' offers unique personalized services and attention to guests in an ambience that is modern, tasteful, welcoming and comfortable. In short, we offer you the essence of hospitality to delight you senses and reinforce your feelings of well-being and complete rejuvenation. Senses offers a selection of 8 Premier Suites, 9 Executive Suites, 9 Premier rooms and 78 Executive Rooms, tastefully designed equipped with all modern facilities and amenities to satisfy the business traveler's needs. ... more   less 
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Also Known As:
Senses Hotel Kolkata (Calcutta), India - West Bengal

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