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All reviews al fresco excellent stay business trip would love to come back heritage property short stay great hospitality awesome experience comfortable stay special thanks front office keep up the good work special mention rooms are spacious breakfast spread enjoyed my stay courteous staff
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Reviewed 16 November 2017

We stayed at Lalit for 14 days so have much experience of the strengths and weaknesses of this hotel. It has a central location. The room was of a high standard with good sized TV, the beds were very comfortable, and the bathroom of a good standard. We asked for a quiet room and this is what we got. The pool was cold but clean. There was a security man on our floor which was unusual. The security appears good in general with scanners and x-ray machines at the entrance along with multiple security guards. The entrance hall is big but lacks seating (there are only two small uncomfortable chaise longues). The welcoming by staff each time we entered the hotel was over the top. Each time we entered or left the hotel we would have to say 'Hello' eight times before reaching our room which became tiresome after three days.
The food was OK but took too long. The staff would take 20 minutes to take our order and we were the only ones present. Why so slow? If you only want toast or cereal for breakfast it's expensive (1300). 10% added for service charge is discretionary but automatically added to your bill. I thought I booked a room and breakfast was free but turned out not to be the case so it's worth double checking when you book. Next door in the Bakery the food is good and cheaper. A fight almost took place between staff and that scared my daughter. Be aware that the Bakery and the swimming pool can be closed without notice when booked by another party. Taxi for the airport is 2,800 when ordinary taxi would cost 300. When I asked staff to arrange for an ordinary taxi for us for a short journey they refused and tried to pressurise us to book the Hotel's taxi. There is a huge variety in staff performance which suggest training shortfall. There is a lack of consistency with some staff being unhelpful and uninterested but others going out of their was to help us. Managers in the restaurant could be excellent and the general staff looking to be helpful - one member of staff out of uniform having finished for the day spotted us struggling to find a taxi outside the hotel and stepped in to help.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, Front Office Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded 17 November 2017

Dear Mr. Prosser,

Namaskar !

It is indeed a pleasure to hear back from you post your stay , I take this opportunity of thanking you on behalf of the entire team at The Lalit Great Eastern for making us your preferred choice in the “City Of Joy”. We are most thankful for your precious time to review us on Tripadvisor and your gracious words of advise.

We appreciate your detailed feedback regarding your stay experience. Security is of prime importance so as to ensure our guests feel safe and at home. “Namaskar” is our way of greeting guests which is embedded in our roots and it comes from our soul. If you have a buffet break-fast , irrespective of whatever items you consume from the buffet the charge would remain the same as we don’t charge per dish, had that been the case you could have surely opted for our Ala-carte menu of your choice. The Bakery also belongs to The Lalit Great Eastern and is an ode to the “city of joy”
Right through your stay we tried to speaking to you on multiple occasions but you kept avoiding every opportunity. It would have been great staying in touch with you , at-lest we would have managed to address all concerns during your stay, as taking to Tripadvisor for something which could have been addressed with a complete turnaround could have surely been avoided.

We request you to please treat the above experience in isolation and give us another opportunity of serving you. Please do write in to (grodney@thelalit.com) should you be planning your next visit and I personally assure you of a memorable stay experience.

Best Regards - Rodney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

I love the service. Food is good. We enjoyed a lot. We would love to come again. The hotel is very beautiful. It feels like home. We like the atmosphere. Child also enjoyed the swimming pool and breakfast service is so good. We love the hotel management. Good luck.

Date of stay: November 2017
Trip type: Travelled with family
Thank sanjida a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, Front Office Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded 17 November 2017

Dear Guest,

Namaskar !

I would like to begin with the opportunity of thanking you on behalf of the entire team at The Lalit Great Eastern for making us your preferred choice whilst in "The City Of Joy" . We appreciate you taking time out to review us on this global podium and your most generous words of appreciation .

We look forward to your next visit and the joy of serving you again. Please do write in to me (grodney@thelalit.com) should you be planning your next visit , will ensure another incredible stay experience

Best Regards – Rodney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Excellent all round service at the Lalit Great Eastern. Everyone of the staff members was extremely cordial and polite, with good immediate attention to any queries put to them.
The high point of my 3 day stay was surely the breakfasts, the range and choice were astounding, they were by far better than the other 5 star accommodations I have stayed at.
I look forward to staying here again in the not-too-distant future!

Date of stay: November 2017
Trip type: Travelled with family
Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, Front Office Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded 17 November 2017

Dear Guest,

Namaskar !

At the outset i would like to thank you on behalf of the entire team at The Lalit Great Eastern for your just concluded stay and for making us your preferred choice in . We appreciate you taking out your valuable time to share this wonderful feedback on Trip-advisor and your kind words of appreciation.

We look forward to your next visit and assure you to maintain the same standards of services as desired . Do write in to me at (grodney@thelalit.com) should you be planning your next visit and will ensure another remarkable stay experience.

Best Regards – Rodney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

The stay at The Lalit Great aeastern was wonderful. The rooms are very very spacious. The staff is extermely courteous. Truly felt special as the staff accomodated every request. The service in the restaurant was really good despite the fact the hotel was fully booked and the restaurant was full.

Date of stay: November 2017
Trip type: Travelled on business
Thank Ramesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, Front Office Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded 17 November 2017

Dear Guest,

Namaskar

Its been an absolute pleasure to read your wonderful review and learn that you enjoyed the best of our hospitality . We are really appreciative of your valuable time to review us on TripAdvisor and your kind words of appreciation .

We look forward to welcoming you back home on your next visit and the joy of serving you. Please do write in to me (grodney@thelalit.com) should there be any assistance it would indeed be a honor.

Best Regards - Rodney

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Reviewed 15 November 2017 via mobile

Excellent service n as I expected best hospitality. Keep it up. Good staff n good food spread. Stayed at Legacy rooms all the best !
Recommend for business n family trip will serve in all purpose.
Good location near and middle of city.

Date of stay: November 2017
Trip type: Travelled on business
Thank Girish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, Front Office Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded 17 November 2017

Dear Guest,

Namaskar !

It was indeed a pleasure having you to stay with us at The Lalit Great Eastern and savoring the best of our hospitality we have on display whilst your recent visit to the “City Of Joy” . We appreciate you taking out your valuable time to review us on Tripadvisor and your most encouraging words of appreciation .

We look forward to your next visit and the joy of serving you. Please do write in to me (grodney@thelalit.com) should you be planning your next visit and will ensure another super stay experience

Best Regards – Rodney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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