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“Management doesn't have value for the property”
Review of Walson Spa "O" Tel

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Walson Spa "O" Tel
Ranked #160 of 251 Hotels in Kolkata (Calcutta)
Reviewed 15 February 2017

Convenient location but pathetic maintenance. Felt really sad looking at the maintenance of the property. We stayed there foe 5 nights and the list of complain is big.
1) First night after a tiring day we couldn't sleep on time because the door lock was faulty. It took one and a half hour for the maintenance person to fix it. Unfortunately, next day when we came back to the room after breakfast, the door got locked and they had to break open it. No value for people's time.
2) Unprofessionally managed buffet. They never used to replenish the stuffs that got over.
3) Once we had to request them to change the bed linen because it had blood stains.
4) Bathroom ceiling was hanging. We used to take shower under the fear of ceiling falling on head.
5) Cleaning of the room and bath pathetic. Fixtures broken. TV cabinet and Dresser mirror broken.
6) The shampooing of corridor carpet was done from ages.
Solutions:
1) Everyday thorough cleaning of guest rooms and public areas. and the
same should be supervised.
2) Regular maintenance and spring cleaning of rooms and public area.
3) Periodic pest control and carpet shampooing.
4) Renovate the rooms with simple, easy to maintain furnitures & fixtures.
They can do wonders if maintained properly. People who travel need comfortable, clean and hassle free environment. Hope they bring in some positive changes to meet the requirements.

Room Tip: Select the bigger room to have a comfortable stay.
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  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank NikitaD077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 245 reviews

Reviewed 9 February 2017

Fair location on Sudder Street so all cabbies know this destination well as it's about 40 minutes in a prepaid cab (circa INR280) from the airport. Maintenance staff slow to correct reported faults, basic breakfast. Sullen staff.

Room Tip: Lower floors are best option as no lift
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  • Stayed: February 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2016 via mobile

location the biggest plus else rooms need complete revamp..everything on the third floor not in good shape.. my observation for net booking they ensure to allot rooms only in 3rd floor that needs complete revamp rather the lower floors which seems to give you at least a warm look..when I requested they change my room they did it but the second one was not up to the mark also... no proper toiletries with a reason inventory issue for certain essentials like dental kit, shower gel, room slipper... restaurant doesn't give a good feel aesthetically..Rooms are in dire need of a make over

Stayed: December 2016, travelled on business
Thank Shakti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2016 via mobile

Small hotel, with a small campus that gives you a sense of space, located on a very busy street. Kolkata museum is located just round the corner from sudder Street, hotel's location. Victoria memorial & Fort William are also nearby. Sudder Street (near park Street) is located in a very busy & congested business district of Kolkata. Stay there, only if you want to stay at a walkable distance from nearby attractions.

Rooms vary in size. Have all the modern amenities I.e. lcd Tv, travel desk, geyser & AC. Don't expect to see any views, other than the walls of the nearby building, from inside the rooms though.

Housekeeping is positively poor. Floor under the bed, seemed never to have been cleaned. Window curtains would often come down, if one tried to roll them up. Sheets were old and stained.

In room dining, & restaurant is their silver lining. Food is good.

Small campus, in front of the hotel, gives one a sense of breathing space in those congested areas.

Stayed: January 2016, travelled with family
Thank saintavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2016 via mobile

I decided to stay over at Walson due to my flight delay and also for a fact that I lost my wallet. The staff is extremely helpful here. Rooms are very clean though a bit stuffy
So are the washrooms. But what makes this place stand out is the staff
Very warm polite and extremely helpful. Also the location is right close to Park Street and Mirza Ghalib road and new market
Am definitely visiting soon again

Stayed: December 2016, travelled solo
Thank Gautam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Walson Spa "O" Tel

Address: 5-A Sudder Street, Taltala, Kolkata (Calcutta) 700016, India (Formerly Shilton Hotel)
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #160 of 251 Hotels in Kolkata (Calcutta)
Price Range: €62 - €94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Walson Spa "O" Tel 3*
Number of rooms: 29
Official Description (provided by the hotel):
Walson known as erstwhile Walson Hotel, the newly refurbished Walson Spa o Tel, opened its doors to the indulgence seeking populace on 1st Sept 2010 in the city's central districts such as park street and the new market, make it a sought after location to be in. The vibrance & the exuberance of the city are at an arm's reach as major shopping markets, cinema hall, the Victoria Memorial and underground metro network and famous Hawarah station and corporate sector in Park Street all situated in the vicinity. This makes the hotel an ideal place of convenience and indulgence both for business travelers and tourists. The rooms are equipped with all the modern amenities and are luxuriously furnished o allow the patrons to sink into leisurely & delightful stay experience. ... more   less 
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Also Known As:
Bawa Walson Hotel Kolkata (Calcutta)
Walson Spa "O" Tel Kolkata (Calcutta), India - West Bengal

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