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The Elgin, Darjeeling
Ranked #4 of 99 Hotels in Darjeeling
Certificate of Excellence
Reviewed 16 August 2017 via mobile

Beautiful hotel with amazing view from our window..... the food in this hotel is excellent and the room we get is affordable in our budget.. love to see good service throughout our stay... thankyou guys for making our stay memorable.. we will definitely be back

Stayed: October 2016
1  Thank abhidarjdubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, General Manager at The Elgin, Darjeeling, responded to this reviewResponded 24 August 2017

Dear Sir !

Greetings from The Elgin, Darjeeling !

We thank you for your feedback and appreciation ! we are delighted to know that you enjoyed your stay with us and that you have wonderful memories of your holiday experience with us to take back with you !

Your words of praise will go a long way in encouraging the Elgin team to keep up the good work so we can continue to exceed our guest expectations, on behalf of the entire team we certainly look forward to serving you again soon in all of the Elgin properties .

The Elgin was built in 1887 and being a listed heritage property, the Elgin management is doing its level best to preserve the history and ambiance of the property and at the same time also provide our guests with the best of the modern amenities , the idea is to strike the right balance between the old world charm of the yesteryears and the modern amenities of our current times to make the guest experience a truly delightful and memorable one .

Warm regards,
Mr Badal Majumdar,
General Manager,
The Elgin , Darjeeling
Telephone - +91-354-2257226/2257227
Front Desk Mobile- +91- 8420199177
The Elgin Central Reservations - +91-33-40646300/301/22269878
Email - reservations@elginhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 563 reviews

Reviewed 28 June 2017

This is my second review, i am not normally so generous but Elgin darjeeling was exquisite. The plush interiors, the room with a view of the hill station, polite staff and especially the Manager Mr Badal was very accommodating, the food was scrumptious & beyond my expectations, and we couldn't get enough of it, situated in the heart of darjeeling its exceptional location and the note worthy places were very close by, the pianist played our favorite songs, When we arrived late for breakfast the staff was willing to prepare fresh food for us, i think the hotel is reasonably priced and is a gem standing out in darjeeling.

Things not to miss in the hotel: Warm welcoming smiles and the Cherry Rum after a silk scarf is placed over your shoulder as soon as you enter the hotel. The library and collection of antiquities.

I really need to thank Elgin for a memorable experience.

Room Tip: After you have made a reservation, speak to the hotel staff before you reach there, a personal touch...
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  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank IVAN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, General Manager at The Elgin, Darjeeling, responded to this reviewResponded 1 July 2017

Dear Sir !

Greetings from The Elgin, Darjeeling !

We thank you for your feedback and appreciation ! we are delighted to know that you enjoyed your stay with us especially the classic feel of the property which was a fairytale experience for you !

Your words of praise will go a long way in encouraging the Elgin team to keep up the good work so we can continue to exceed our guest expectations, on behalf of the entire team we certainly look forward to serving you again soon in all of the Elgin properties .

The Elgin was built in 1887 and being a listed heritage property, the Elgin management is doing its level best to preserve the history and ambiance of the property and at the same time also provide our guests with the best of the modern amenities , the idea is to strike the right balance between the old world charm of the yesteryears and the modern amenities of our current times to make the guest experience a truly delightful and memorable one .

Warm regards,
Mr Badal Majumdar,
General Manager,
The Elgin , Darjeeling
Telephone - +91-354-2257226/2257227
Front Desk Mobile- +91- 8420199177
The Elgin Central Reservations - +91-33-40646300/301/22269878
Email - reservations@elginhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2017

An heritage property with all modern facilities.Restaurant service is splendid.Young professionals in front office is going out of the way to help customers.Room service personnel's service mentality is above average.Then a word about house keeping,they are very keen to clean the room immediately after we are leaving for site seeings.
Views of the mountains from the room is a problem at least from my room, because of the location.
They are having friendly dogs in their campus,i love those pet's attitude.

Room Tip: Don't take help of their head quarters suggestion while selecting your transportation needs,Club...
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  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank jayasjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, General Manager at The Elgin, Darjeeling, responded to this reviewResponded 8 June 2017

Dear Sir !

Greetings from The Elgin, Darjeeling !

We thank you for your feedback and appreciation ! we are delighted to know that you enjoyed your stay with us especially the classic feel of the property !

At the same time I will certainly pass on your compliments to our team members of your appreciation of their service in the property and I will also say hello to Sky and Lillian our resident Samoyed dogs .

We are also happy to let you know that we will soon open the doors of our brand new Tenzing Norgay wing this October with 14 Premium category rooms with all 5 star amenities to further enhance the guest experience with us .

Your words of praise will go a long way in encouraging the Elgin team to keep up the good work so we can continue to exceed our guest expectations, on behalf of the entire team we certainly look forward to serving you again soon in all of the Elgin properties .

The Elgin was built in 1887 and being a listed heritage property, the Elgin management is doing its level best to preserve the history and ambiance of the property and at the same time also provide our guests with the best of the modern amenities , the idea is to strike the right balance between the old world charm of the yesteryears and the modern amenities of our current times to make the guest experience a truly delightful and memorable one .

Warm regards,
Mr Badal Majumdar,
General Manager,
The Elgin , Darjeeling
Telephone - +91-354-2257226/2257227
Front Desk Mobile- +91- 8420199177
The Elgin Central Reservations - +91-33-40646300/301/22269878
Email - reservations@elginhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2017 via mobile

The Elgin is one of the bful hotels that we ever stayed. Rightly located at the centre of Darjeeling, it has a beautiful heritage colonial feel to it. The staff deserves a special mention, Rikki, Prashant, Amal, staff at the diner and their manager(Badal) they all were so courteous and looked after minor details as well. They would serve food with so much love, even baked a yummy cake for my son's 6 months bday. The tea room is bfully decorated and you could spend good hours by the window enjoying your favourite wine or tea. Highly recommended! Would love to come back again!

Stayed: June 2017, travelled with family
1  Thank YogitaKaushik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, General Manager at The Elgin, Darjeeling, responded to this reviewResponded 8 June 2017

Dear Madame !

Greetings from The Elgin, Darjeeling !

We thank you for your feedback and appreciation ! we are delighted to know that you enjoyed your stay with us especially the classic feel of the property !

At the same time I will certainly pass on your compliments to our team members of your appreciation of their service in the property.


We are also happy to let you know that we will soon open the doors of our brand new Tenzing Norgay wing this October with 14 Premium category rooms with all 5 star amenities to further enhance the guest experience with us .

Your words of praise will go a long way in encouraging the Elgin team to keep up the good work so we can continue to exceed our guest expectations, on behalf of the entire team we certainly look forward to serving you again soon in all of the Elgin properties .

The Elgin was built in 1887 and being a listed heritage property, the Elgin management is doing its level best to preserve the history and ambiance of the property and at the same time also provide our guests with the best of the modern amenities , the idea is to strike the right balance between the old world charm of the yesteryears and the modern amenities of our current times to make the guest experience a truly delightful and memorable one .

Warm regards,
Mr Badal Majumdar,
General Manager,
The Elgin , Darjeeling
Telephone - +91-354-2257226/2257227
Front Desk Mobile- +91- 8420199177
The Elgin Central Reservations - +91-33-40646300/301/22269878
Email - reservations@elginhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017 via mobile

The hotel is more than I had expected. The lovely and charming library with old books, chess and ludo, the very well maintained rooms, the wooden flooring, charming restaurant and the piano player. It is definitely a heritage hotel to the T. The fire places work and we even tried one in our room. The dogs in the hotel are adorable and the location is wonderful, with chowrasta and Mall Road within walking distance.

We had booked 3 rooms in this hotel. 1 suite (they have only 1 suite) and 2 rooms. We booked 4 months in advance. But we were given rooms without any view. 2 rooms (38 and 39) had windows opening to another building, which was 1 feet away and surprisingly the suite, the most expensive room in the hotel has window opening above the kitchen chimney.

We were told that he hotel has only 6 rooms which have valley view. After a lot of discussions, they changed 1 room to valley view (31) on second day of our stay and another room on the third day of our stay (51).

The main problem we faced (and the reason for 3*s) was the pathetic service. I think that the hotel is well staffed. But the staff has been there for a long time and will probably be there for a long time. They behave like government hostel employees. The service is very slow, no one answers the room service or housekeeping extensions, the reception staff is unable to cope up with deluge of complaints. I had to come down to the reception to order sandwiches for our children on both days. My observation is that the staff catered to the most angry and complaining guests first.

Another example of poor service was housekeeping. We checked in and found the washroom in poor condition. The staff came and cleaned it up, but you would expect things in perfect shape in such a hotel. They provided 1 towel in the room, knowing that we were 2 adults with 1 child. When we asked for more, they didn't send any on the same day. The next morning the reception told me that they can provide more after housekeeping staff arrives. This is at 9 am. Is the housekeeping staff not available at 9 am?

The restaurant is small and charming, serving buffet meals (we didn't try the lunch though). But again the service is a let down. Food is not refilled. On the first day, the sausages and ham ran out at 9am. The reception told us that their stock was over and fresh stock was expected that day. Should it have been on the menu in this case? The menu included dosa and eggs made to order. The menu also had puri and subzi. The waiters would be running around, but in the end we managed to get neither the puri or the dosa. They should look at reducing the menu, but serving it well.

As a heritage hotel, you expect the odd things such as the creaking floors, neighbours voices coming through, the piano noise filtering into our room till 10 pm, the slow hot water in washrooms etc. In fact, they added to the charm of the hotel. But passing off bad service in the name of being a heritage hotel is not acceptable.

I would recommend checking out the other hotels such as Mayfair. There is also a Ramada opening up soon (for the travellers who prefer modern hotels). If you book this hotel, I can promise you that the hotel wont leave you disappointed. But the service will be a disappointment.

Stayed: May 2017, travelled with family
Thank Axi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElginGuestRelations, General Manager at The Elgin, Darjeeling, responded to this reviewResponded 3 June 2017

Dear Sir !

Greetings from The Elgin, Darjeeling !

We thank you for your feedback and appreciation ! we are delighted to know that you enjoyed your stay with us especially the classic feel of the property !

At the same time I apologise the the service in the property has let you down ! I will certainly pass on your feedback to the service team who as you have said have been here for many years as the property is a heritage property and we are grateful to them for the years if service they have put in , however we now have a master plan to retire most of them gracefully and we will be soon bringing in a new and young team who we feel we can train and take the property to the next level to cater to the present day travellers needs and expectations .


We are also happy to let you know that we will soon open the doors of our brand new Tenzing Norgay wing this October with 14 Premium category rooms with all 5 star amenities to further enhance the guest experience with us .

Your words of praise will go a long way in encouraging the Elgin team to keep up the good work so we can continue to exceed our guest expectations, on behalf of the entire team we certainly look forward to serving you again soon in all of the Elgin properties .

The Elgin was built in 1887 and being a listed heritage property, the Elgin management is doing its level best to preserve the history and ambiance of the property and at the same time also provide our guests with the best of the modern amenities , the idea is to strike the right balance between the old world charm of the yesteryears and the modern amenities of our current times to make the guest experience a truly delightful and memorable one .

Warm regards,
Mr Badal Majumdar,
General Manager,
The Elgin , Darjeeling
Telephone - +91-354-2257226/2257227
Front Desk Mobile- +91- 8420199177
The Elgin Central Reservations - +91-33-40646300/301/22269878
Email - reservations@elginhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Elgin, Darjeeling

Address: 18 HD Lama Road, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Darjeeling
#2 Spa Hotel in Darjeeling
#3 Family Hotel in Darjeeling
Price Range: €141 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Elgin, Darjeeling 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Elgin is the oldest heritage hotel in Darjeeling , built in 1887 it was the summer residence of the Maharajah (King) of Cooch Behar. The property was then leased and run by succession of British families the last being Madame Nancy Oakley . It was then acquired by Mr K.C Oberoi of the Oberoi family of Hoteliers fame in 1969 and has been run and managed by the Elgin Hotels & Resorts Chain to this day . The Elgin brand which now owns and operates 4 Heritage Hotels & Resorts in the region of Darjeeling & Sikkim is headed by its Managing Director Mr B.R Oberoi fondly known as Diamond Oberoi . ... more   less 
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Also Known As:
Elgin Darjeeling Hotel Darjeeling
Elgin Hotel Darjeeling

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