I booked this hotel mainly because it was near the airport. And just as well because my flight was brought forward to depart at 5.30 am instead of 6.30 am.
This hotel is part of the Oberoi group so it's many things going for it. It's somewhat old in design and apparently had been operated by Hilton. The service level compensates for a lot of this.
The many reviews should give one a sense of the place. So I will give the low and high lights.
The bathroom is somewhat tiny. For reasons I do not understand, two floor mats were put into the bathroom. It's near-impossible to avoid stepping on them with shoes when you walk into the bathroom. Better to have towels.
Bathroom amenities are fine. Room is clean and came with two bananas. I was upgraded to the club level as I am a Trident privilege member.
My main beef would be that the lower level staff are not sufficiently trained. The Internet is free for the first hour. But when you log on, there is no free option. It seems like you have to pay. So I had to get a manager to confirm that it was indeed the case that the first hour is free. Similarly, at the lounge during happy hour, I was made to sign off for a glass of wine and some nuts for Rp600--about US$12. Turns out this is their internal housekeeping. But why should the guest be a victim of your own housekeeping controls.
I had a wonderful dinner at Samudra and would highly recommend it. Fish is the dish to go for. The chef, Gobu, actually came out to chat. I told him that I wanted to try two dishes but ordering two would be too much. He agreed to cook me smaller portions and at a lower price. He would also include sorbet and dessert. I was really tired and forgot that he would be making me dessert. At the end, I asked for the bill and after waiting 15 minutes, I walked up to pay. That's when the waiter said that Gobu was making me the dessert. He should have explained earlier. Mood soured, and very sleepy, I paid up and walked off. Too bad Gobu. Next time.
I'll likely stay here on my next trip.
- Official Description (provided by the hotel):
- An oasis of warmth and luxury environs, our hotel, Trident, Chennai welcomes you with its elegant, low-rise design spread over five lush acres of verdant gardens. The 167 luxury rooms and suites , tastefully appointed in muted and earthy tones, combined with handcrafted furniture and convenient amenities, are designed to make you feel at home during your stay with us. Trident, Chennai is situated just 3 kilometres from the airport and 12 kilometres from the railway station. ... more less
- Reservation Options:
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- Also Known As:
- Trident, Chennai Hotel Chennai (Madras)
- Chennai Hilton