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Reviewed 25 March 2018 via mobile

Upon arrival we were told that our 2 rooms had been given away to other people as we hadn't arrived by 12 noon, and the only rooms they had were a lot extra, we stood our ground and got our rooms, they were not happy!
Rooms were tiny, dirty and nothing worked.
Luckily we were only staying for 1 night, definitely wouldn't have stayed for any longer.
It's cheap, but so are a lot of other hotels, this one didn't even meet the cost of it!
Would not recommend!

Stayed: March 2018, travelled as a couple
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

We arrived at the Kailash Hotel at 15:30pm. Upon arrival we were passed between two different men who didn’t seem to want to check us in. Finally the younger of the two men asked us came and spoke to us, he looked annoyed that he had to stop what he was doing to speak with us.
We booked our room through bookings.com for 4 nights, this costing 1,996 Rupees in total. The man at the hotel then proceeded to tell us that as we did not arrived at the hotel at 12 our room had been given to someone else. I then showed his the confirmation email which said check in FROM 12, which to anyone would mean you can check in at 12pm and after. I tried to explain this to the man and he completely dismissed what I was saying and said if we wanted to have a room the only one available would cost 800 rupees, which was double what the original price should have been! We then agreed to the room and filled in all the paperwork. The man then asked us to pay the full 3200 Rupees for the 4 nights, which we refused as we did not intend on staying any longer than one night. When I was in the room I then went back onto booking.com and there were 3 available rooms for the price I had originally booked online! I then went down and showed then man this and he said it was wrong, then pretended to ring ‘booking.com’ to tell them that everything online was wrong.
As for the room they said we had A/C and a tv as we were paying more. The A/C did not work and neither did tv. The room itself was dirty and had no window, the fan only had one setting, the shared bathroom was dirty and the noise from the road kept us up all night.
Please to anyone looking at staying here don’t do it! They seem to scam people by saying there room is not available and making them pay more!

Absolutely disgusted by this place.

Stayed: March 2018, travelled with family
1  Thank Leah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

We booked a room for three adults, but upon arrival they said only 1small bed was available. They said the room 'allowed' 3 people but was actually for 2. The bathroom is small and very primitive, you do have warm water. The personnel was very friendly- which is the only positive thing to be said. This hotel is way overpriced for what you get.

Stayed: December 2017, travelled with family
Thank Michèle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jitendra s, General Manager at Kailash Hotel, responded to this reviewResponded 12 February 2018

Sorry For inconveniences, We will take action and fix all the issue ASAP. if you will get any type of issue so Direct contact to Our General Manager "Jitendra Sharma".

We will know about this segment and will fix all the errors.

Regards
Kailash Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

How to start ?
It was an horrible place for us. Please, never go there..
They said that we will have a room of 12m2, but actually we have 6 or 7. To get hot shower, you have to ask for a bucket, the toilets and bathroom were separated from the room. And "bathroom" was horrible, clean once a day, but still really really dirty.
We do not have any window, bed and everything wasn't clean when we arrived.
We also have BUGS in our bed, and we have lots of bugs bites on us.
But, you have lots of power point in the room, which is nice.
Wifi is also ok there.

People there are really really bad in english, and we have a problem with them, they have to call their "big boss" to finally fix it in 3 days! It's difficult to talk with them, and they are not nice or helpful (just one guy was ok).

The breakfast was ok, nevertheless, the price was way much expensive for what it deserve.
Homeower, the place is not quiet, and people there are making lot of noise in the morning...

For us, it was a really really bad experience. Giving them 1/5 is also giving them way more than they deserve..

Stayed: November 2017, travelled as a couple
Thank Basile B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jitendra s, General Manager at Kailash Hotel, responded to this reviewResponded 12 February 2018

Sorry For inconveniences, We will take action and fix all the issue ASAP. if you will get any type of issue so Direct contact to Our General Manager "Jitendra Sharma".

We will know about this segment and will fix all the errors.

Regards
Kailash Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

I want to start with saying, this is the first negative review I have ever given. On arrival we were shown around a few different rooms and immediately the owners tried to overcharge us (we had an idea of price range from lonely planet). Eventually we took a small, dark, claustrophobic room with a shared bathroom for 500 RS. The manager was rude, unwelcoming and not very helpful.
After one night we decided to leave and tried to pay with the 2000 note, which was all we had. At first the manager did not accept and then he proceeded to give us old currency. The old currency is of no value anymore, especially not to tourists who can not exchange the old currency unless they have an Indian bank account. The manager knew this and blatantly tried to scam us, when we had been paying guests. After I confronted him about it, he started shouting and but then gave us our due change. Before leaving I questioned him on this once again and he said he was only showing us the money.
I will certainly not visiting Kailash Hotel again.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lea-Macleod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jitendra s, General Manager at Kailash Hotel, responded to this reviewResponded 24 January 2017

Hi Lea sorry for inconveniences, we ll take serious action about it.next time you wont any problem from our side.if you ll get any inconvenience from hotel side so you directly message to me.
jitendra230788@gmail.com

thanks for coming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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