We stayed here for 2 nights after having a nightmarish experience with their sister property, Imperial Palace. Though this is a business hotel, the service and food standards were much better than Imperial. Good lobby, helpful front desk, a BIG thanks and well done to room service and concierge for being so nice and helpful.
Decent rooms, large bathrooms, there really isn't much to complain about, except that for the money one pays, the "WOW" factor is missing. They need to provide more add- on services for that to happen. Apparently frequently used by several airlines to put up their staff, the hotel is frequently fully booked.
One con is connectivity. Cell phone reception not clear. Only cool cabs available to go to the main city, and they dont charge by meter but have a fixed (very high) fare. On the way back to the hotel, made the mistake of coming by auto and the auto could not make it up the steep hill. So be careful.
Another con is the hygeine of the plates/cups/glasses/cutlery in the restaurant: inevitably all a chipped, greasy or stained. The lunch and dinner is decent, but breakfast quality is really bad. Imagine eating bad poha in Bombay!!!
Overall a good decent place, but not worth the money they charge.
- Official Description (provided by the hotel):
- Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more less
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- Also Known As:
- Palms Hotel Tower And Villas
- Royal Palms Park Plaza
- Hotel Royal Palms Mumbai
- Royal Palms Mumbai