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Reviews (242)
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All reviewssanta cruzsantacruz stationeco roomnear airportnice budget hoteltransit passengersairport pickupclean hotelbudget hotelsrecommend this hotelroom service isinternational flightbreakfast was includedstayed for one nightconvenient locationfamily staycomfortable room
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Reviewed 3 January 2018

There was no welcoming feeling. Reception staff hardly spoke on arrival and just handed me a book to complete and sent us to our room. The porter split the bed to make it 2 beds. The room was very small for twin beds. No space for our luggage. No space to move around and could not even get to the balcony. Walls were cracked with old paint. Toilet and basin were dirty and old. Asked to change room for four days but only heard excuses that there were no rooms even though i could see so many empty rooms every day. Room not ideal for long stay. When you open curtains dust was flying. Bathroom had a window missing. Noisy at night you can’t sleep as there were windows on both sides of the room. Breakfast was good-but avoid jam as it was not covered there were little insects in it. Staff serving and cooking breakfast were good. No help on reception about sightseeing-had better info and a map from hotel next door. I would suggest staff go on a customer services course.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank nari12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017

Clean hotel which is convenient for the airport and is located in a good shopping area. Room was quite small for the price we paid but we only stayed for a few hours before our flight home. Hot water, toiletries and toilet paper were supplied but only one wifi password was allowed, we asked for another but was refused. Our booking included free two way airport transfers, reception staff told us that they had changed the rules it was chargeable. When they checked and saw that we had booked nine months previously they honoured the free transfer.

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank lorraibenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017

Myself and my wife stayed here for the night of 10 December 2017. This hotel was booked by indiator as part of an expensive tour package. The hotel room, especially the wardrobe, was stinking. The receptionists were rather unfriendly and slow. There was only one power point in the room and no kettle was provided.Breakfast location on the roof terrace was good and staff there was friendly and asked guests for written feedback.

Stayed: December 2017, travelled as a couple
Thank slshinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

We stayed here in three rooms for one night and it was ok. The room wasn't as new or as clean as the pictures and were slightly dated. For a night, it was ok.

I have since found there are more rooms in the property and higher categories - we weren't told about this at our first stay.

Wifi was difficult to use and only for one device.

Breakfast was pleasant, staff were very helpful.

Family members are due to stay there this evening (a group of four in 2 rooms) and we have booked the higher room type. Depending on how this goes, a review will be posted after the stay.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank priteshjchauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashishng, Owner at Hotel Accord, responded to this reviewResponded 30 November 2017

Dear Mr. Pritesh,
Thank you for your review! it means the world to us.
We have newly renovated premium room available too. The older rooms are for the budget traveler and transit passengers! we regret not informing you earlier! sorry for the inconvenience caused! Wifi we provide extra coupons to everyone who asks for their devices. We are glad to host your family! I hope they have a wonderful stay. If there is anything we can do to make their trip special do let us know at hotelaccord444@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Location is very convenient. Both airport and railway station are extremely conveniently located. Staff is friendly. Toilets can be maintained better. Breakfast can be better. Agreed it is complimentary but a few options are welcome.

Stayed: November 2017, travelled with friends
Review collected in partnership with this hotel
Thank vprabh_332447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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