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All reviews royal club international airport close to the airport chinese restaurant nice pool business trip beautiful hotel club floor long flight pool side five star hotel buffet breakfast excellent stay coffee shop business hotel front office courteous staff
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Reviewed 9 October 2016 via mobile

It was a comfortable stay, efficient front desk and hose keeping. Nee to improve a bit on quality of toilet accessories. Support staff need appreciation for courtesy extended. Safe parking is also available.

Stayed: September 2016, travelled on business
Thank Vivek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer_Sud, General Manager at The Leela Mumbai, responded to this reviewResponded 21 October 2016

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us.

We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

Your kind appreciation of our employees motivates and encourages us even further.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Yours Sincerely,

Sameer Sud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2016

this is the place to be in Mumbai. it is close by to the airport (if you can say that considering the traffic).
the food is quite good and you have many options. there is also a nice lounge area for drinks.
price wise, it is worth it.

  • Stayed: November 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank shadz1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer_Sud, General Manager at The Leela Mumbai, responded to this reviewResponded 11 October 2016

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us.

We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Yours Sincerely,

Sameer Sud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016

The service at this hotel was exceptional. There was not a staff member who wasn't courteous and offered their assistance in any matter. We stayed here for 3 nights last week and I would not hesitate to stay here again when I visit Mumbai again.

The food also was fantastic at their Italian restaurant we tried.

  • Stayed: September 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Amrithds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer_Sud, General Manager at The Leela Mumbai, responded to this reviewResponded 10 October 2016

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us.

We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself.

Your kind appreciation of our employees motivates and encourages us even further.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Yours Sincerely,

Sameer Sud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016

everything is true to its 5 Star luxury status. Excellent food, beautiful pool area and of course every other thing one expects from a luxury hotel.
Quite close from the airport. Great breakfast buffet!

  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank RahulAmolika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer_Sud, General Manager at The Leela Mumbai, responded to this reviewResponded 7 October 2016

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us.

We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Yours Sincerely,

Sameer Sud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2016

For such a famous and expensive hotel, it is impossible to speak with a single member of staff with a ounce of competence! No wonder people think Indian people are a joke. I have just tried to call the hotel FIVE times to ask a question about an item on invoice from last weeks stay - they keep cutting the call off or transferring to another number where nobody answers. DISGUSTING. FIRE YOUR OPERATORS OR TRAIN THEM.

Stayed: September 2016, travelled on business
2  Thank Nothingsavailabl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer_Sud, General Manager at The Leela Mumbai, responded to this reviewResponded 30 September 2016

Dear Guest,

Greetings from The Leela Mumbai.

We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality.

We sincerely regret the inconvenience caused to you with regards to your experience at our hotel. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams to ensure non-recurrence.

If you could please drop in your contact details or email address so that someone from my team can get in touch with you and help you get with what you need.

We would urge you to treat this as a one-off incident and not let it mar your overall impression of our brand.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Yours Sincerely,

Sameer Sud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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