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Reviews (3,368)
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Reviewed 5 April 2018 via mobile

This was my first visit to this property. Having been to most of the top hotels near the airport and BKC , and Nariman Point area, I was expecting this to be a typical overnight stay. However, the ambience is noticeably different at this place and it does manage to do better among the crowd which already has high standards. If not for my platinum status at Marriott and Trident, I could easily be a regular at this place.

Stayed: April 2018, travelled on business
Thank 208ashwinis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 9 April 2018

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

My Colleagues and I were in Mumbai again from Singapore. 2 of them in Mumbai (actually Indo) for the first time. Thanks God we were in ITC Maratha.
To begin with, Guest Relations - Ms. Pratiksha. She made us feel Soo at ease early in the morning, and checking in was just a Breeze. Rooms, Keys, Expectations- Check ✅.
Then she goes and does the unheard off - helps deliver brekkie in our rooms - cause we had just missed it !
The rooms, the gym, the Club Lounge, and even the bell Captian make you stay in ITC Soo easy and worth it ! Well done

Stayed: March 2018, travelled on business
2  Thank Cyrus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 9 April 2018

Dear Guest,

Namaste!

It is heartening to note your appreciation about the property. It was our pleasure to have been of service to you. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward.

Once again, the entire team joins me in thanking you for your gracious comments and we hope to welcome you soon with an even better experience.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

ITC Maratha is not the cheapest business hotel in Mumbai, but the service is consistent and of very very high standards.
The concierge team (Maxim, Sanjay,Shaffan and Vijay) always goes above and beyond to support guests. Frontoffice and GSR is great, Neelam guides her team so well. Housekeeping and butler’s keep track of returning guests’ preferences. The hotel has unfortunately sacrificed the previous resident’s lounge for a prive club but Deepak and his team still manage to make the current lounge a great place to unwind at the end of a working day. A place to call home during any worktrip, made great by the people who work there.

Stayed: January 2018, travelled on business
Thank tripadvise2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 9 April 2018

Dear Guest,

Namaste!

Thank you so much for your kind comments. We, at ITC Maratha, strive to pamper guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay. Your kind remarks about our associates and services are much valued.

We look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We have stayed in many hotels including Hayatt, Leela & Hilon but i found this to he the beat hotel. Everything about the place is very good. Its very close to the airport. Food, room, pool & supporting staff is very very nice. Especially Ms Jasleen, she has been very helpful & supportive in telling about the membership peograms for Club ITC . Would love to enrol. Garden is a beautiful grren place with many flowers. Will come again soon.

Stayed: April 2018, travelled with family
Thank Sangita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 9 April 2018

Dear Guest,

Namaste!

We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.Your special mention of the efforts displayed by Ms. Jasleen is truly flattering and would be duly shared.

We look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

dear mr GM kuldeep bhartee , I had visited itc several hotels across INDIA bt the hospitality IN ITC maratha is mind blowing your staff is very attentive and remember guest preference always .they always try hard to make my luxury hr amazing ,amazing concept special thanks to mr ajay ticku upper crust manager ,gsv Sourav sen,gsv sunil thanks to all staff at upper crust lounge .keep the good work coming like this cheers to itc maratha .thank you for making my stay memorable

Stayed: March 2018, travelled on business
Thank madubey2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 5 April 2018

Dear Guest,

Namaste!

We are truly gratified by your generous compliments as it motivates us further to strive to serve you better. It is heartening to note that the services provided by the team were appreciated by you. We thank you for specially highlighting the efforts of Ajay Tick, Sourav Sen and Sunil; it was our pleasure to have been of service to you.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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