For my first visit to Mumbai as a solo woman traveler, I wanted a little hand-holding, and the excellent staff here provided it. Raj, the manager, was prompt and professional with his emails, advised me how much to pay for taxis, and made himself available to answer all of my questions or just to chat. Sharat and the boys were always cheerful and helpful.
The old staircase in the mansion leading up to the rooms provides a fantastic old-world ambiance, and my room was quiet and clean. Hot water never ran out. Wi-fi was a little dodgy in the room, but always worked in the side patio where there was a convivial spirit.