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“Worst hotel I have ever stayed in”
Review of Lavender Bough

Lavender Bough
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Lavender Bough
Ranked #289 of 486 Hotels in Mumbai
Reviewed 24 August 2010

My friends and I were booked into this hotel for our friend's wedding. The area has a few shops and amenities nearby, however if you want to explore Mumbai and see the sights and shop for outfits, then this isn't the hotel for you. It's so far away from everything and rickshaw/taxi drivers aren't willing to take you into town and bring you back.

Staff and service - The staff at the hotel are appalling. I have never experienced such terrible service. There are many examples of awful customer service, including being asked by the staff for more tips (!!!), toast and tea taking 1 hour to come to the room despite only approx 10 people staying at the hotel, staff not knowing how to use google to look up the US dialing code and just generally being unhelpful with simple requests such as booking a taxi or obtaining the wi-fi code (which was also not working all the time!). The staff also forgot to write down when we'd paid for things like laundry and tried to get us to pay again when we checked out. The staff are very slow, extremely unhelpful and rude.

The hot water didn't work all the time and the linen was often dirty. The fridge didn't work, the socket for the kettle had electricty sparks flying out of it and the other sockets were loose so had to be held in place with remote controls!

Also, the hotel does not allow alcohol and there's no bar!

The hotel building is nice but the service really lets it down. I would never stay there again and would not recommend to ANYONE. DO NOT STAY HERE OR HAVE EVENTS HERE.

  • Stayed: August 2010, travelled with friends
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5  Thank DD611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 17 of 17 reviews

Reviewed 8 January 2010

We recently stayed at the Lavender Bough Hotel in Mumbai while attending a wedding. I will try not to exaggerate in my description. The hotel was exceptionally dirty. The first night we arrived at ~ 1 a.m. due to a late/delayed flight. Wanting to go to sleep immediately, we were prohibited by the hairs and red glitter in the sheets, indicating that they had not been changed since the previous inhabitants. The hotel is in a general state of significant disrepair, and this cannot be blamed on the staff. However, every day that we were there, sometimes twice a day, we had to request that our room be cleaned, otherwise it would not be! The free "wireless" was non-existent. Be warned, the hotel regularly hosts weddings, engagements, etc. Noise lasts from approximately 10 a.m. until midnight. Additionally, our rom on the 5th floor was directle below the hotel restaurant, ensuring noise (scraping tables & chairs, things being dropped) until ~ 3 a.m. I would recommend this hotel only to someone who I do not like.

  • Stayed: December 2009, travelled as a couple
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5  Thank travel2oomuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lavender Bough

Address: 90'th Feet Road | Garodia Nagar, Ghatkopar, Mumbai 400077, India
Region: India > Maharashtra > Mumbai
Amenities:
Business Centre with Internet Access Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #289 of 486 Hotels in Mumbai
Hotel Class:3 star — Lavender Bough 3*
Number of rooms: 33
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