My friends and I were booked into this hotel for our friend's wedding. The area has a few shops and amenities nearby, however if you want to explore Mumbai and see the sights and shop for outfits, then this isn't the hotel for you. It's so far away from everything and rickshaw/taxi drivers aren't willing to take you into town and bring you back.
Staff and service - The staff at the hotel are appalling. I have never experienced such terrible service. There are many examples of awful customer service, including being asked by the staff for more tips (!!!), toast and tea taking 1 hour to come to the room despite only approx 10 people staying at the hotel, staff not knowing how to use google to look up the US dialing code and just generally being unhelpful with simple requests such as booking a taxi or obtaining the wi-fi code (which was also not working all the time!). The staff also forgot to write down when we'd paid for things like laundry and tried to get us to pay again when we checked out. The staff are very slow, extremely unhelpful and rude.
The hot water didn't work all the time and the linen was often dirty. The fridge didn't work, the socket for the kettle had electricty sparks flying out of it and the other sockets were loose so had to be held in place with remote controls!
Also, the hotel does not allow alcohol and there's no bar!
The hotel building is nice but the service really lets it down. I would never stay there again and would not recommend to ANYONE. DO NOT STAY HERE OR HAVE EVENTS HERE.
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