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“Don’t bother!!”
Review of Dome

Dome
Ranked #1,647 of 15,085 Restaurants in Mumbai
Cuisines: International
More restaurant details
Restaurant details
Good for: Romantic
Dining options: After-hours, Reservations
Neighbourhood: Marine Drive
Description: The legendary Dome was re-launched to patrons in its new avatar in all new opulence, high octane sound signature drinks and hand crafted menu, heightens the culinary experience with its contemporary cuisine inspired by the Asia pacific rim. Simplicity personified, with the focus being on the beauty of the skyline, the clear skies and the water. This is truly an outward looking restaurant where the ambience is inspired by nature and the beauty of the city all around it; savour the sea breeze blowing gently and the skyline rising majestically before you.
Reviewed 13 March 2018 via mobile

We went to visit Dome yesterday evening and I wish we hadn’t of bothered! The lay suggested that we sit on of of the high tables but our view was blocked by a plant so we moved to one of the sofa seats. We asked and asked for a drinks menu and after about 15 mins I gave up and got it myself. Finally someone came over to rake our order and then the drinks arrived.

We had been sat for probably 45 mins when a couple arrived and it was clear that there was nowhere the lady would like to sit although there was plenty of choice. Our host came over and asked us to “shift” as the couple had apparently booked for 6 people therefore our table was reserved - news to us! We did move and sat for another 20 mins approx, nobody else arrived and the couple ordered food. We felt really uncomfortable and asked for he bill (1300 rupees for two beers).

The bill did not arrive and we asked again. Eventually the bill came and the waiter asked how our evening was and we said it was disappointing, he asked why and we explained.He didn’t say a word and we paid. We thought that someone would come and speak to us - we were wrong. On the way out I approached the waiter and asked what the point of asking how our evening was if wasn’t interested in or answer. He pointed to the manager and agin we explained what had happened. He apologised and he said he would show us the booking for the couple and explained they had booked the table for 6pm! Sorry was all they could say. After leaving the bar and checking the time I realised that the couple who had allegedly booked for 6 people were 2 hours late!

Having worked in hospitality I can not of bad service. This place is not cheap therefore it is so important to impress your guests to ensure it’s worth the money.

Save your money and sit on the front to watch the sunset. The view is just as good for free.

Check out our Instagram on @constantlytravelling1

Thank ConstantlyLiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manas K, General Manager at Dome, responded to this reviewResponded 15 March 2018

Dear ConstantlyLiv,

Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Dome.

I would like to start by apologising to you for not meeting your expectations. We strive to make each visit as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by visiting us again to show you that your unsatisfactory experience was an exception.

Again, thank you for sharing your comments. We look forward to welcome you again.

Sincerely,

Manas Krishnamoorthy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (246)
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9 - 13 of 246 reviews

Reviewed 12 March 2018

One of the most beautiful locations to see the sunset or come at night for drinks! The drinks are pricey and food is average, but its all worth it just for that view! Right on Marine Drive with a clear uninterrupted view of the sea - super romantic!

    • Value
    • Service
    • Food
Thank tanyag86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manas K, General Manager at Dome, responded to this reviewResponded 15 March 2018

Dear Tanyag86,

Thank you for taking the time to tell us about your experience at Dome.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing InterContinental Marine Drive.

Sincerely,
Manas Krishnamoorthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

This has to be Mumbai's hippest Bar in a great location.
Especially for a sunset/evening drink.
I was there every night. Great Cocktails concocted by Ashish & served by Vikass & the team.
The manager, Farhad, keeps a ship shape team.
A bit pricey.
The snacks are ok; the veg satay is very nice when hot.

    • Value
    • Service
    • Food
Thank Hooray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manas K, General Manager at Dome, responded to this reviewResponded 10 March 2018

Dear Guest,

Thank you so much for your review of Dome. I am pleased to hear you enjoyed the evening.A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Manas Krishnamoorthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

We went their specially for the sunset and sea view. We reached their at five sharp and the place pretty soon got crowded. The couple sofa seats are good for the best view. Meals and drinks are good. Good place to be for any special occasion and quiet time.

    • Value
    • Service
    • Food
Thank Ankita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manas K, General Manager at Dome, responded to this reviewResponded 3 March 2018

Dear Ankita,

Thank you so much for your review of Dome. I am pleased to hear you enjoyed the evening.A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Manas Krishnamoorthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

We went there to watch the sunset and have a drink. As it was rated well and it was on a hotel I would have expected a clean and more than decent service - quite the opposite! I had to grab the menu myself bcs nobody was paying attention (almost 10peoples staff !!) - it was extremely expensive, which I can understand considering it was a rooftop but guys, you can’t pay 1200 rupees for a terrible cocktail and with ZERO service.

Awful.

P.s they took our ID card for WiFi but at the end the WiFi wasn’t even working.

Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manas K, General Manager at Dome, responded to this reviewResponded 26 February 2018

Dear Anna P,

Thanks for your review of Dome.

We are saddened to hear that we did not meet your expectations. Request you to kindly treat this as an aberration to the high level of service that we strive to achieve. We hope you will give us another chance to show our true level of services.

Look forward to welcome you again!

Sincerely,
Manas Krishnamoorthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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