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Reviewed 28 July 2020 via mobile

Had comfortable stay . Accommodation was exceptional , the staffs and services were excellent . Place and ambience is excellent .

Food quality and taste need much spoke it was not up to the mark and need improvement.

Lastly, Divya - front desk was exceptional in her work ,made comfortable stay. Divya Helped me over the call prior to arrival and assisted once I arrived in the property. Cheers ...!!!

Date of stay: July 2020
Trip type: Travelled with family
Thank PrasadBiddu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalmahal resort, General Manager at Jal Mahal Resort & Spa, responded to this reviewResponded 3 August 2020

Dear Guest
Greetings from Jalmahal Mysore
Its our pleasure to go thru you feedback. We are glad to know that you had a pleasant stay and liked our staff. We have noted your feedback on the food part. Lets assure its one off case where may not have reached your expectations. Our sincere apologies for the same. We will definitely look in to the same.

Thank you once again and we look forward for your visit

Regards
Arthur DCunha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020 via mobile

Good beautiful resort.........excellent ambience ... pool n restautant is great... bit outskirts but resort should be outskirts i believe if we are getting out of city life.... excellent condition n well maintained room...

Date of stay: March 2020
Trip type: Travelled with family
Thank ahamed1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalmahal, General Manager at Jal Mahal Resort & Spa, responded to this reviewResponded 8 March 2020

Dear Guest
We thank you for excellent feedback. Its indeed a pleasure to see your comments. We look forward to your visit again

Regards
For Jalmahal resort

Arthur DCunha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020 via mobile

This place is placed off the main city but only as far as a twenty minute drive to the main locations of Mysore.
Good
The food was great (both veg and non veg). The cook and the serving staff are very courteous and helpful. The surroundings are well kept and it is constantly echoing the chirpings of birds. There is also a great indoor play area but is left in explored by most guests. The eating units of the lawn restaurant is also very nice for a long meal.
Bad
The major issues is with room cleanliness. Dirty towels, poorly maintained door knobs, and there was dead insects in the bathroom as we entered. From a customer experience standpoint the staff also does not look into small aspects like offering welcome drinks to customer, extra charges for baby meals, not providing even an extra bottle of water on check out day etc. The children’s park and the swimming pool can be better maintained. The kids activities are also few given that the rides and games are not working anymore.

It is such a good place but it can be much better with some attention to these details

Date of stay: February 2020
Trip type: Travelled with family
Thank E1575GNjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalmahal, General Manager at Jal Mahal Resort & Spa, responded to this reviewResponded 4 March 2020

Dear Guest
We thank you for patronizing our hotel. We are glad to know you liked our hospitality,food and facilities. We sincerely apologize for not meeting your expectations in the house keeping. On the complimentary water bottles we provide one bottle per person every day. Also additional bottles are given at departure along with goodies.
On swimming pool, you will be happy to know that the resort is coming up with a baby pool.

We will definitely take the corrective measures to meet your expectations. Looking forward for your visit again

For Jalmahal Resorts,Mysuru

Arthur D'Cunha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Had booked a Suite for 2 days , price was reasonable but the room but not kept clean , there were stains on all sofas , the wall paper was torn . Service was pretty poor , for everything you have to remind them twice , including cleaning , For the second they didnt clean the room all , just made the bed didnt clean up the table where food was kept from previous room service . Bath rooms were not clean. Plumbing was bad , speed of water flow was very very slow . I call them up asking them about they said tht is how it is.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wander555125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalmahal, General Manager at Jal Mahal Resort & Spa, responded to this reviewResponded 25 February 2020

Dear Guest
We thank you for patronizing us . We regret for the inconveniences caused to you. We have noted the content of your feedback. Will take the corrective actions.

Regards
For Jalmahal resort

Arthur D'Cunha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

We were two families with an 8 months old kid & stayed at this place for two days. Our initial choice was to go for executive rooms. But, we chose to switch to Classic ones while booking with MMT (thanks to Google/MMT reviews! Executive rooms are pretty small and only good if your are looking for a quick night stay). Resort premises with a lot of greenery offer fun time for kids and a refreshing break for adults. There were good number of indoor/outdoor activities which we couldn't explore much with our baby. Breakfast was sumptuous and filling. Staffs were very friendly (thanks to the lady staffs at restaurant, chef at live counter, room boy and reception staffs). Swimming pool was clean and very well maintained. Place is very family friendly and most of the guests we came across were families with kids. Guests are given a parting gift at the time of checkout containing couple of water bottles and snacks, a gesture very well appreciated.

Suggestions:
> Classic rooms in the ground floor doesn't have sitouts/balconies. We didn't know about it until we did check-in and we wish we were given rooms in first or second floor.
> Parking space is not good enough to accommodate a full booking day. So, if booking is for a long weekend, I would recommend to get early to the resort if you don't fancy having your car lying by the road. (Security staff did help us get a space to squeeze in our car when resort MD left, thanks to him)
> Carry swimming costumes. Pool staff is pretty strict about the rules. Worst case, you can get swimming clothes for rent.
> Ola/Uber services don't have coverage in the area of resort. So, you may want to sort out the outing plan accordingly.

Only con we came across:
> Resort premise is open for smoking. But, with so many kids around, I believe resort authority should contain the smoking to some smoking room or something. I wouldn't want my baby exposed to smoke while roaming around the premises. There is a pub area available, which may be dedicated for smoking as well.

Had a wonderful weekend! Would definitely prefer this place for another vacation!

Date of stay: February 2020
Trip type: Travelled with family
Thank arjunashok619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalmahal, General Manager at Jal Mahal Resort & Spa, responded to this reviewResponded 25 February 2020

Dear Guest,
Greetings from Jalmahal resort, Mysore
We thank you for staying with us. We are delighted to know that you thoroughly enjoyed the stay and had a pleasant holiday.We have noted your suggestion on the smoking part. We are working on it and will take corrective measures

Thanks once again and looking forward for your visit
For Jalmahal resort, Mysore


Arthur D'Cunha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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